We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Rothschild Pound House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally contacted the business for their wedding services. After not hearing from the business for more than 6 months and wanting to change the date of the wedding, I made many attempts to contact the business who failed to return my repeated calls and emails. I then made contact and found the owner of the Inn to be rude and disorganized, so I canceled the wedding. We did not have any contact with the owner after the **** 2022 cancellation. The business owner then charged my credit card for a room at the end which I did not authorize and disputed with my bank who ruled in my favor on ****22. The business owner then charged my credit card again on ****-22 in which I again disputed with my bank and stated this was a fraudulent charge as it was not authorized by me. I demand an apology from the owner, a refund of the 2nd charge and a financial settlement for the owners actions.

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This property was advertised and booked as a Bed and Breakfast. In the listed amenities breakfast was to be provided. I can provide documentation for this with my receipt and by the fact that it is still advertised this way currently. When I asked the property manager about breakfast details I was advised that they don't provide that anymore and they could recommend restaurants. I can provide documentation of this text exchange. On the morning of our departure when we tried to take a shower prior to our departure the hot water did not work. I messaged the owner at 9:15 am about this problem. Check out was at 11:00am. The property does not have a front desk or lobby so utilizing the phone was the only way to reach the owners. They finally responded to this problem at 11:52am. We had already left the property because of the check out time. I can provide documentation for this. So our weekend away at a Bed & Breakfast had no breakfast...no coffee and no shower. We requested a refund or partial refund through the booking agent and the Rothschild-Pound House Inn has not been willing to provide it, even though I have documentation to my claims. They are guilty of false advertising at a minimum and display the "BBB" logo proudly on their website.

Rothschild Pound House is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.