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Complaint Details
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Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchase a **** **** **** the truck had 30inch rim and tires i only driven it one day the tire sensor light was on the tire busted on the interstate i all most had an accident so the truck was tow back to river town ford to re place tire it been there for almost a month i call every day same story its almost time for me to make my first payment and they still have the truck i need answer this problem should have been taking care of
Business response
08/18/2022
Business Response /* (1000, 12, 2022/05/13) */ This issue has been resolved. Delay was due to back ordered parts. We were finally! able to secure parts to resolve the issueInitial Complaint
04/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
It all started when I inquired about a 2014 **** ******** and was supposed to test drive Vehicle on ********* My husband and I contacted the Dealership before we left the house to make sure Vehicle was still on the lot. Come to find out the Vehicle wasn't on the lot and hadn't been delivered yet. GM told us he would call us when it arrived and passed inspection, which he did. We test drove the Vehicle on ******** and everything seemed okay. Two weeks after having the Vehicle, the car started to make a loud humming sound, like an old vehicle that hadn't been serviced in a minute. I only drive the Vehicle to and from work. I reached out to the GM, no answer nor response. I requested the Inspection and finally got someone to send to me after a week. We had a trained mechanic crawl under the Vehicle to see if he can tell what was going on, without touching anything, due to warranty, and he took a picture of what was supposed to be my catalytic converter. There wasn't one, it was replaced with a Flex Pipe. Which tells me that a thorough inspection was not completed, because it would have failed, and the Dealership would have been out a sale. Nowhere on the Inspection does it state the catalytic converter wasn't looked at, as well. Which should have never passed the Emission Inspection. GM will still not return my call or emails to discuss the situation. Servicing scheduled an appointment for my Vehicle, without discussing with me about when would be the best time to bring Vehicle. Then turns around and tells me that the Vehicle will need to be left at the Dealership because of the time frame it will take to fix. It should only take an hour or so to fix. When a loaner Vehicle is discussed with servicing, they state that the Dealership does not do that. This is by far one of the worst car buying experiences I have ever had.Business response
07/27/2022
Business Response /* (1000, 12, 2022/05/14) */ *********** First I want to apologize for the response time regarding thus issue ******** I thought I had sent the reply back weeks ago. *************** we resolved the issue she was having with the 2014 ********, we found the issue and ordered parts and the issues was taken care of the following weekend. I do apologize again for the time on response and thought I had sent weeks ago. If you have any questions or concerns feel free to email or call me anytime. Sincerely, Clay G****Initial Complaint
03/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
900.00 for tuneupBusiness response
08/18/2022
Business Response /* (1000, 11, 2022/03/28) */ Good afternoon, The customers vehicle repairs were paid by his extended warranty except for what was not covered. The price of the tune-up was $143.00+tax. The customers vehicle also required a oil leak repair and a purge valve replacement. The extended warranty company paid $731.35 towards a $1677.82 repair.
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Get a QuoteCustomer Complaints Summary
15 total complaints in the last 3 years.
4 complaints closed in the last 12 months.