Business ProfileforWoodruff Brokerage Company

My name is *************, my mother, ************* has cerebral palsy and she fell in her tub **********. She had to beat on the side on the walls for her neighbors upstairs to hear her. Friday morning her neighbor, *****, heard her tireless knocks and called the office. The maintenance man showed up WITHOUT the spare key and he had no knowledge to where the key was present at the time. So my grandmother and I had to drive over there with the spare key and opened her apartment. I had to buss the latch off the door and thank god my mother was okay with a broke arm. The point of this letter is to bring awareness to how unaware your maintenance team is. During a life or death situation, we we're helpless because the MAIN key to open up any apartments were nowhere to be found during that stressing and alarming event. I spoke to Mr. ***** **********, He was very understanding and let me know that there's no units with a walk-in shower available at this time but he will send this letter over to corporate, hopefully a walk in shower can be installed. Beverly's lease is at the point of a renewal is needed and if her needs aren't accommodated with then she won't be renewing her lease. It's now ********* and no response from the company. My mother just wants a unit with a walk-in shower or a walk-in shower installed as Mr. ***** said can be done.