Complaints

This profile includes complaints for Country Wings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Country Wings

  6959 Macon Rd # B Columbus, GA 31907-5740

  
• 

  Country Wings

  3754 Victory Dr Columbus, GA 31903-3206

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon arriving at your establishment to pick
  up my order, I experienced an unreasonable
  delay in service. While waiting in line,I
  observed a small child behind the counter,
  and despite the restaurant not being busy, the
  cashier bypassed me to serve two customers
  who arrived after me. When finally spoke
  with the cashier, I informed her that I wished
  to cancel my online order. She involved a
  supervisor, who, after I stated I did not wish
  to provide a reason for the cancellation
  refused to process my refund, stating, "'m
  not giving you your money back."

  

  Business Response

  Date: 03/13/2025

  Dear ***** ********,
  
  Thank you for taking the time to share your feedback. We sincerely apologize for the delay and any confusion during your recent visit to our restaurant. Based on the details provided, it seems you were a ******** pickup order, and we regret that the situation didn’t unfold as it should have. We understand your frustration with being bypassed by the cashier. While we apologize for the mix-up, it appears that after you arrived, the staff was focused on serving other customers who had entered the restaurant. When the supervisor was brought in, they were unaware that your order had already been taken care of after the other customers were served. The supervisor's intention was to fully understand the situation, which is why they asked for clarification on why you no longer wished to take your order. Since no reason was provided, it made it difficult for the supervisor to process a refund at that time. Regarding the small child you observed, we’d like to clarify that it was the manager's ******** ***, who stopped by briefly. They were only there for a short time and did not affect the restaurant’s operations or safety in any way. We deeply regret that your experience did not meet expectations and appreciate your understanding as we work to improve our service. If you would like to discuss this further or address the refund, please feel free to reach out to us directly at *********************. We would be happy to resolve any remaining concerns.
  Once again, we apologize for the inconvenience, and we hope to have the chance to provide you with a better experience in the future.
  
  Best regards,  
  Country Wings

  Customer Answer

  Date: 04/14/2025

  Complaint: ********
  
  
  
  I am rejecting this response because: The web page that they provide doesn't allow any interaction regarding a refund, and that's  all I want is my money back. They have not resolved this for me as of yet.
  
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******** **** around 9:15 pm I called this restaurant to place a pick up order (restaurant advertises that they close at 10 pm). The lady on the phone was very rude and had an attitude but took my entire order, repeated it to me and took my name. Walked in with my daughter and the employee was sweeping and looked at us with an ugly face. Another lady came behind us and the employee told us they were closing and there would be no more orders taken. We both stated we called in an order and the lady said well there is no more food coming out and goes well “I guess I will check with the kitchen.” She was shaking her head, came back out and said the kitchen is not making any more food they already broke everything down. Why couldn’t she tell me on the phone? Why did she take my order? Why do they advertise their closing hours for 10? The employee should not be in a customer service job if she does not know how to interact with customers. want the owners notified of how their business is being represented and aware of what is going on in their restaurant so solutions can be made to better their business. Thank you.

  

  Business Response

  Date: 02/21/2023

  **** ******* ***********
  
  Thank you for bringing the complaint filed by ***** ***** to our attention. We apologize for any inconvenience or frustration this situation may have caused.
  
  We understand the importance of prompt communication and regret that our response was not received within the allotted time frame. We assure you that it was not a deliberate oversight and we appreciate the opportunity to address this matter.
  
  Regarding Ms. *****' complaint, we would like to extend our sincere apologies for the poor customer service she experienced. This is not the standard of service we aim to provide our customers, and we take full responsibility for the incident. We have investigated the matter and have taken the necessary steps to ensure that this does not happen again in the future.
  
  In response to Ms. *****' desired settlement, we would like to inform you that we have already contacted the owners of our restaurant and informed them of the situation. We believe that open communication and transparency with our customers and stakeholders is crucial to our business success.
  
  We value our customers and appreciate their feedback, which helps us to continually improve our services. We would like to offer Ms. ***** a complimentary meal on her next visit to our restaurant as a gesture of goodwill and to show our commitment to providing quality customer service.
  
  Once again, we apologize for the inconvenience caused and appreciate the opportunity to address this matter. If you require any further information or assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  Country Wings Management

  Customer Answer

  Date: 02/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****