Business ProfileforSoutheastern Appliances and More

Date Ordered: 7/1/2022.Purchase: Floor models: (1) Frigidaire 30" Wall Oven. (1) Frigidaire Pro Refrigerator. (1) Frigidaire Pro Freezer. (1) Trim Kit. Total Amount Paid: $8032.30 Appliances were ordered for kitchen remodel of my home. The appliances were delivered by Southeastern Appliances on 11.01.2022. The delivery driver called my attention to damages that occurred to the freezer door during transit. I immediately called ************************* at Southeastern and told him about the damages so it would be noted. I asked **** to replace the door. He said he would have to check with ********** because these were the 2022 models and they may not have any doors to replace it with. Not long after **** called back and said the manufacturer did have the doors and one would be shipped to them after which they would bring it out and install.I checked in with **** several times by phone inquiring about progress. Each time he said he would call the manufacturer rep and find out what was happening. Some times he called me back to let me know there was still no movement from the manufacturer, while other times I didn't hear back.He called after the first of the year to update me, but reported there was still no progress. At this point two months and the holidays had passed. My wife was not happy having to explain what happened to the new freezer door.I waited another month and called **** last Thursday ****, or Friday and received the same reply, They've heard nothing, he would call the manufacturer and call me back. Today is Feb. 8th; no call has been received.At this point, an adequate amount of time has been allotted to resolve this issue with no recourse foreseeable in the immediate future. I feel the company should expedite a door immediately to my residence, or I should be reimbursed the cost of the freezer ($2425.00 plus tax), or a new comparable freezer should be offered at a highly discounted rate for suffering through this debacle.