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Average of 162 Customer Reviews
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Review fromraymond k
Date: 04/22/2025
5 starsraymond k
Date: 04/22/2025
we purchased a phne with your company we chose to use another carrier we sent back device to address we were given ware house refue=sed to accept we are being charged mounthly for phones we dont even have we were told that we had to pay 117 dollars we sent a check 4//1 check was never cashed as of 4/22 we offered to pay with credit card we were told we cant i do not want this to hurt my credit reting i have had nothing but aggragation with you company i will be filing a complaint with the better business bureau
PureTalk
Date: 04/24/2025
Hello, *******! Please accept our sincere apologies regarding the difficulties you experienced with your PureTalk service. Following a review of your account, we note that a return request was initiated; however, the device was not received by our facilities. Our records indicate that you spoke with a supervisor on March 26, 2025, who recommended contacting *** to ascertain the shipment's status and, if required, file a claim. We can confirm that your check payment was received and processed on April 18, 2025. Furthermore, your financing agreement has been fully satisfied, and no outstanding balance remains. Should you require further clarification or have any additional concerns, please do not hesitate to contact our *************************** at **************. - A.M.Review fromDeanna L D
Date: 04/16/2025
5 starsDeanna L D
Date: 04/16/2025
Great phone service always. An American phone company that I can afford.PureTalk
Date: 04/21/2025
Hi, ******! It's great to hear you're enjoying our service and affordable prices! Thank you for your positive feedback and for being a valued PureTalk customer! We appreciate your business. - A.M.Review fromwina h
Date: 04/13/2025
1 starwina h
Date: 04/13/2025
Be aware of just how terrible this company is with cellular service. Pure Talk is worse than Sprint. **** ******* was the only reason I attempted to utilize this company. Pure Talk is attempting to support the United States and the veterans. Pure Talk customer service and technical support was a nightmare. Terrible, terrible, terrible. I lost a lot of money attempting to utilize a company such as Pure Talk. I will never stray from T-Mobile again. I learned an expensive ******* **** ******* is in it for profit. Other than that, he should know this company is not a good company. Wow! It has been a very traumatizing experience dealing with this very incompetent company.PureTalk
Date: 04/17/2025
Hello, Wina! We are truly sorry to hear about the unsatisfactory customer service experience you had with **********************. We value your feedback and want to understand what happened so we can make things right.
We've tried to locate your account using the information provided with your review but were unable to find a match. We have sent you an email to gather your account information so we can further assist with this matter. You may respond directly to the email with the requested information at your earliest convenience.
Thank you for bringing this to our attention. We are always striving to improve our service. - A.M.Review fromLori D
Date: 04/12/2025
1 starLori D
Date: 04/12/2025
My son just turned 18 and I helped him fill out an order form for Pure Talk. First, he didnt qualify for the instant phone discount, and we were never given a reason. No email ever came (yes the email they had was correct), as a couple different customer service people told me it would. My son decided to order a phone anyways without it, and we got the email confirmation. A few days later I called to check to see if it had been shipped because wed had no email update. After talking to two people, I found out that they had refunded the money. I never got an email explaining anything. I was just going to add my son to our account, to avoid any further hassle, but I was told that what happened to me was odd and I should try to re-order through a sales representative. So we did and he said hed never had problems before and he was optimistic. That day, I received an email, asking for an ID to go along with it, which I provided right away. Days later, I called back, and they had denied the application again. No explanation. None of it made sense. Whoever is behind the scenes acts highly incompetent. We went down the road and gave our service to another provider, and now, Im switching my service as well when I can.PureTalk
Date: 04/16/2025
Hello ****! We regret to hear about the issues you've encountered in the ordering process. Please accept our apologies for this inconvenience. We'd appreciate the opportunity to investigate this matter further. Please send us a message using our Contact Form online at **********************************************. We look forward to hearing from you soon! -M.S.PureTalk
Date: 04/17/2025
Edited 04/17/25:
Hello ****,
We have sent you an email to gather your account information so we can further assist with this matter. You may respond directly to the email with the requested information at your earliest convenience. - A.M.PureTalk
Date: 04/18/2025
Hi ****,
We sincerely hope that our explanation regarding the ordering process has helped to address your concerns. If you feel that we have successfully done so, we would greatly appreciate it if you would consider updating your review rating. Thank you for your patience as we worked towards resolving this matter for you. *****Review fromJolene H
Date: 04/12/2025
1 starJolene H
Date: 04/12/2025
After a week of talking with pure talk to change my phone to them, it still hasnt happened. Every person I talked to said something different about what I needed to do. They have left me more than frustrated and with a phone that has no service.PureTalk
Date: 04/16/2025
Hello ******! We regret to hear about the issues you've encountered in the porting process. Please accept our apologies for this inconvenience. We'd appreciate the opportunity to investigate this matter further and make things right. Please send us a message using our Contact Form online at **********************************************. Please be sure to include your order number. We look forward to hearing from you soon! -M.S.PureTalk
Date: 04/17/2025
Edited 04/17/25:
Hello ******,
We have sent you an email to gather your account information so we can further assist with this matter. You may respond directly to the email with the requested information at your earliest convenience. - A.M.Review fromThomas M
Date: 04/11/2025
1 starThomas M
Date: 04/11/2025
This is hands down the worst customer service experience i have ever had. And i have had some doozies in my life. I would not suggest Pure Talk Wireless to my worst enemy. They have ridiculous business practices and even worse ethics. They hide behind their advertising as an American ran company with American customer services but they are hands down the Temu of the cell phone industry , i just lost my cell phone number i have had for 20 years because THEY screwed over the port over process. Stay away from this ************* and don't be scammed by the podcasters that are being paid to advertise for them.PureTalk
Date: 04/14/2025
Hello ******! Please accept our sincerest apologies. We are deeply saddened to hear about your experience with PureTalk thus far.
We want to let you know that your order refund has been processed today, April 14, 2025. Please allow 3-5 business days for the refund to post to your original payment method.
We truly hope you might consider giving PureTalk another try in the future. *****PureTalk
Date: 04/16/2025
Edited 04/16/2025:
Hello ******,
Thank you for bringing your concerns regarding the activation process to our attention. We sincerely apologize for the inconvenience you experienced.
We followed up with you via email on April 15, 2025, regarding your review.
As a gesture of our sincere apology, we have processed a full refund for your initial order purchase. As your phone number was not successfully transferred to PureTalk, it should remain active with your current carrier.
We genuinely hope that this resolution helps to restore your trust in PureTalk. If you feel that your concerns have been adequately addressed, we would be grateful if you would consider updating your review rating at your convenience.
Thank you for being a valued PureTalk customer. We hope you will consider trying our service again in the future should your wireless needs better align with our offerings. *****Review fromPatricia L
Date: 04/02/2025
5 starsPatricia L
Date: 04/02/2025
**************** was quick, friendly and coherent. Tech support was thorough and professional. So glad for Pure Talk and to speak with a caring AmericanPureTalk
Date: 04/04/2025
Hi, ********! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.Review fromJesse L
Date: 02/11/2025
1 starJesse L
Date: 02/11/2025
PureTalk is a terrible company that uses deceptive and manipulative advertising, and provides the worst possible customer service. Nothing but money and time wasted. We would give 5 negative stars rating if that was possible.PureTalk
Date: 02/13/2025
Hello, *****! We're truly sorry to hear about your recent experience with PureTalk. We aim to provide clear and accurate information, and we apologize if our advertising or service fell short of your expectations. We value your feedback and want to make things right.
To best assist you, please reach out to us through any of the following channels:
- Our contact form is available at **********************************************
- Connect with us for live chat on ********, Instagram, and X (formerly *******).
- Dial 611 from your PureTalk phone or call us directly at **************.
We appreciate you bringing this to our attention. Your feedback is invaluable as we continuously work to improve the PureTalk experience for all our customers. - A.M.Review fromEphbee B.
Date: 02/05/2025
1 starEphbee B.
Date: 02/05/2025
RIP OFF COMPANY, UNTRUSTWORTHY, STEALS ********** PEOPLES' MONEY.I ordered the service erroneously. I cancelled within days after ordering, never having used their service. They sent a phone when I told them not to. I never opened the box the phone came in. They charged me for the phone, then refused to refund the cost of this phone, or supply return shipping label. I had to call THREE TIMES before they cancelled my service, still refusing to refund me!Each time I was on hold for a hour. Lousy service.PureTalk
Date: 02/13/2025
Hello, Ephbee! We sincerely apologize for the experience you've had. We understand your frustration with the charges, the phone order, and the difficulty you encountered while trying to cancel your service and get a refund. This is certainly not the level of service we aim to provide, and we're very sorry we fell short of your expectations.
We want to look into this issue immediately. Please contact our **************** team directly at **************. Alternatively, our Support Team is available using the Contact Form at ********************************************** and on ********* Instagram, and X (*******) social media sites for live chat. We value your feedback. We hope you try PureTalk again in the future if we can better suit your wireless needs. -C.H.Review fromWarren M
Date: 12/20/2024
2 starsWarren M
Date: 12/20/2024
I switched to Puretalk to save some money. I've had my rate increased with no reason, a tech insist on changing a setting that didn't work,(found solution online) and I cancelled an order for a phone before it shipped but was charged anyway and the phone shipped. In my experience, Puretalk is dishonest and unethical. They claim to honor military vets, but this hasn't been my experience.Update: After filing complaints with Atty ******* in ******* and ******** Puretalk said they would issue full refund. As of today, Dec 20, 2024, they still have not done so. Over 90 days later and they still haven't refunded 100%. I have switched to another carrier and recommend you do the same or don't switch to puretalk to start with. Honesty does not appear to be their policy and they don't honor military veterans.PureTalk
Date: 12/24/2024
Hello, ******! We sincerely apologize for the difficulties you encountered with PureTalk. We understand your frustration and regret any inconvenience this may have caused.
Our records indicate that a refund of $213.99 for your phone was issued on October 2, 2024. Additionally, a shipping fee refund of $17.01 was processed on November 15, 2024.
If you have not yet received these refunds, please do not hesitate to contact our *************************** at **************. We are available to assist you further. - A.M.
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