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Business Profile

Collections Agencies

National Check Resolution, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for National Check Resolution, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Check Resolution, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is an absolute disgrace, they are extremely unprofessional, aggressive, hostile, and they try to antagonize you in any way humanly possible. They have been contacting me about a debt claiming the debt is mine, which it is not and even after telling them that on multiple occasions they continue to call and harass me. I know my rights and that is that these debt collectors are not supposed to call you with intent to harass and/or annoy you, which is exactly what they do, they have to provide you with information i.e. where they are calling from, their name, address information for their business, which multiple of the calls I've received they have not stated where they're from and just go straight to harassing me, they've threatened to make a complaint against me in my county, they've called multiple times in one day, and they've called after 9 o' clock at night. These are all things that debt collectors are legally not allowed to do but, every call I receive, they violate at least one of my rights. I have every bit of evidence I need to file a lawsuit against them, as they have caused emotional distress in my life, they call me at work and interrupt my workday as well as calling way to late in the evening. They can't even provide me with a LEGIT validation letter, it looks like a giant scam and I'm not dealing with it anymore. LEAVE ME ALONE.

      Business Response

      Date: 04/23/2025

      Ms. ****** has a file in our office for an unpaid debt with EMoney.  Our client placed this account in our office on  4/21/25. I reviewed the account and see that we have spoken to Mr. ****** a few times and sent her the First Notice. I have closed the account in our office and returned it to our client.  Ms. ****** will not be contacted by National Check Resolution, Inc. again.

    • Initial Complaint

      Date:08/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is reporting as a derogatory on my credit report and I cant find any good contact information for them in order to dispute it. I do not own this debt to my knowledge and everytime I dispute it they find a way to leave it on there.

      Business Response

      Date: 08/15/2024

      We do have an account in our office for ************************* with an unpaid debt for a ********** credit card.  On 7/16/24 we received information that the debt was being disputed.  The file has been updated with this information and should already be removed from the credit file.  This account has been sent back to our client for disputing status. 

    • Initial Complaint

      Date:07/11/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with NATIONAL CHECK RESOLUTION, I do not have a contract with the collection agency. They did not provide me the original contract as I requested.

      Business Response

      Date: 07/12/2024

      ****************** does have an account in our office for an unpaid debt with *********** I have reviewed the account and we have not received any dispute from TransUnion nor have we had any communications with ******************.  This debt is not a loan, so there is no contract.  The debt is a credit card, so there is paperwork for that credit card account.  ****************** will need to contact our office to discuss this account or she can dispute the debt through TransUnion or www.ncr.agency/dispute.

      Customer Answer

      Date: 07/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not owe anything to this company I dont even know this collection agency it just appeared on my credit report I want this off my credit report this is National Check Soulition

      Business Response

      Date: 07/08/2024

      ****************** does have an account in our office.  The unpaid debt is with The **** of Missouri / Total Visa.  On July 3, 2024 her account was marked as "Disputing".  Please contact our office for further information on this unpaid debt.

      Customer Answer

      Date: 07/09/2024

       
      Complaint: 21951649

      I am rejecting this response because: this account has been charged off and this has been over seven years ago

      Sincerely,

      ***************************

      Business Response

      Date: 07/10/2024

        The debt was taken out on 3/29/2019 and not 7 years ago.  ****************** is welcome to contact our office by phone at ************ or email us at *************************************************** to discuss this account further.

    • Initial Complaint

      Date:04/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone from NCR contacted my husband in regard to me on 04/15/2024 from a **************, ** and left a message on his voicemail, threatening "further action" if I didn't call them back. When calling the number back, a woman answered and said "Hi how can I help you". When I asked who was speaking, she asked me to confirm my name, and again I asked her who was speaking, she said "******" and I asked her where she was calling from. When I asked that, she hung up the phone. I called back and a very rude man answered and wouldn't let me speak. I tried to ask where he was calling from he said NCR, and I said, what does NCR stand for?? Wouldn't answer me, unless I confirmed my first and last name. After I didn't confirm, he also hung up the phone after screaming at me that "WHEN I WAS READY TO CONFIRM MY INFORMATION< THEN I COULD CALL BACK. Contacting my husband to disclose my information on a voicemail is a violation of the Fair Credit reporting act. and if ****** or whoever the other gentleman was would have let me speak, they would have heard me say that I no longer wanted to receive this harassing, threat filled phone calls and voicemails, I needed all communication about this alleged debt, sent to my address that they have on file ASAP, to which they have not done. So, until then, STOP CALLING ME AND MY FAMILY!!

      Business Response

      Date: 04/16/2024

      My company is National Check Resolution, Inc.  I searched my database for the name, phone number and email address listed in this complaint and I do not have any account listed for *********************.  This complaint has been filed against the wrong company.

    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called by a company named Ncr llc. with the phone number for NCH stating that I owe $686+ from Zoca loans. They originally called my number plus 2 of my family members numbers who werent even put down for a way to contact me and when I requested for a certified letter be sent they bounce me from one person to another

      Business Response

      Date: 02/29/2024

      **************** does have an account in our office with Zoca Loans.  It appears that on Friday 2/2/24 we set up a payment arrangement per **************** to take care of the balance on 2/8/24.  On Monday 2/5/24 a payment agreement was emailed to ******************** gmail account. The payment agreement for 2/8/24 was declined and we have been trying to reach him about the amount due. Today we received an email from **************** through our website requesting something to be sent by email to him with his account number on it.  A validation of debt will be emailed to the gmail account we have on file.  

      Customer Answer

      Date: 02/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved harassing calls from *************. The representative I spoke to three times. He states I owe money to snap financial. I paid off the amount that was borrowed and I owe them NOTHING. The rude mean and very impatient representative. Was loud, talking over me, yelling in the phone, which caused me to have to try to speak OVER him! I told them the first time they called to send me proof of what they were claiming I owed to my PO Box address. I have yet to receive anything. This same representative has now called my job, asking personal questions about me and my employment. When that information was brought to me by my coworker, I immediately got on the phone and he REFUSED to answer any questions about why he was calling my job. He said his name was ***! I asked him why was he calling my employment asking personal questions about me to my coworker. He said... "WHO IS THIS? IS THIS THE SAME PERSON I WAS JUST TALKING TOO"? I said "NO! This is the person you're asking questions about". He become very quiet. I Said "what is it that you need? and why are you calling my place of employment"? He said "Nevermind! I'll just call back later"! I said to him, "No! you can ask me whatever you need to ask! You can talk to me personally"! He immediately hung up the phone. I called back from my personal phone and *** answered. I said to him. "There is no reason for you to call my job to ask personal questions about me and my employment!" He started yelling and talking over me. I told him "at this point ***, what he was doing was harassment and I will be filing a complaint against him and his company". He lied saying that "he hasn't spoken with and that this was his first time talking to me". I said "that's a lie! I just spoke to you last week ***! I remember your name!" I said "I asked you to send me some information stating your complaint and to send it to my PO Box" He read off an old address of mine to which I told him "that was no longer my address". And He hung up!

      Business Response

      Date: 08/30/2023

      This was filed against the wrong company.  My company is National Check Resolution, Inc. and not *************.  I searched my database for an account with the information that was provided and found no account.  This complaint needs to be closed out under my company and filed against the correct company.

    • Initial Complaint

      Date:07/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from *** stating that I owed a debt. I recognized the merchant for which *** is attempting to collect so I set up an automatic monthly payment arrangement and requested to receive email confirmation or physical letter but never received anything. The first month was drafted from my account but nothing else after that. I attempted to call the number I was provided when I set up the payment arrangement but am not able to get hold of anyone.

      Business Response

      Date: 07/31/2023

      ************ does have an account in our office and as of today 3 payments have been processed.  On 5/15/23 a form was sent to **************** gmail account by a service called Wondershare.  That email might have went to her spam/junk folder.  We will email the document to her gmail directly from our email today.  I have attached a copy of the letter that was emailed on 5/15/23.  She may call our main office number with any questions or concerns at ************.

    • Initial Complaint

      Date:05/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So i got a threatening Text from ***.The first person i spoke too did not sound safe so i called back.Spoke with *****,who was very very uncouth.So i verified my name and DOB and lied,claiming that i committed fraud with a check,then closed the account in *******,**.He kept talking over him,knowing no fraud was committed.I told him that was a crime.I insisted if that's what he's claiming happened nor at least the lies both *****,his company and SNAP finance told,then I will see have to go to court on them because you are framing me up for lies.He claimed i owed the company over $1,000 but he also contradicted himself by earlier saying it was a fraudulent activity for $297.So he said i refused to pay and he will go ahead and charge me with legal proceedings.I called more than 7 times later and he kept hanging up.His errand boy,another employee finally answered the phone and claim i was harassing them.I let him know i needed to advise them on a request.

      Business Response

      Date: 05/10/2023

      ****************** has an account in my office for Snap Finance.  The unpaid balance $1,097.74 and her last payment to Snap Finance was on 6/16/2022 for $290.  ****************** did speak to two different collectors in my office.  We did explain the situation to ****************** and she stated that she would like to go to court with Snap Finance about her unpaid balance.  We told her we would mark her account as a refusal to resolve.  ****************** did continue to call the office but was not interested in resolving the account with **.  ****************** will have no further contact from my office due to her stating does not want to discuss this matter with our office.

    • Initial Complaint

      Date:02/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called by a ******************* left a message on my cell phone threating lawsuit. What I am upset about is he also called and left a message my boyfriends cell as well with more personal information than was left on my message. Which is illegal.

      Business Response

      Date: 02/28/2023

      ************ does have an account in or office for an unpaid commercial loan with Kabbage for her business TOTAL PRECISION MACHINING.  **************** loan does have a personal guarantee on the debt that would allow Kabbage to file a suit or UCC Lien if that is how they want to proceed.  She is welcome to contact our office to discuss further or email us at *************************************************** for more information.  ************ may also request her boyfriends number to be removed from the list of contact numbers.

      Customer Answer

      Date: 02/28/2023

       
      Complaint: 19506076

      I am rejecting this response because his number was never given anywhere and should never have used as a contact number for me, and not confirming it was a contact number for me and providing personal information on a message as noted is illegal. 

      Sincerely,

      *********************

      Business Response

      Date: 02/28/2023

      I'm sorry you are not happy with our response.  We can't remove his number if we aren't sure which number needs to be removed.  Please contact our office to discuss your account further.  Our main number is ************** or you may email us as ****************************************************

    National Check Resolution, Inc. is NOT a BBB Accredited Business.

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