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Business Profile

Fitness Center

Atlanta Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my membership at the front desk in Late October 2023 due to relocation. I believe the membership agreement actually discusses relocation. Back to the point. I cancelled my membership in October 2023 at the front desk because the employee of OneLife offered to do it for me. I have been billed every month since. According to OneLife I have to cancel via email? Why did the employee offer to help? This is an employee error but I continued to be billed for a service I do not use and was told it was cancelled as of late October 2023. Onelife should honor their employee error.

Atlanta Fitness is NOT a BBB Accredited Business.

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