ComplaintsforDay Charles J Alfa Insurance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
2/24/23. Learned my insurance was canceled due to 5 claims and 2 returned payments over 3 years. Claims like: towing, key locked in car, dead battery ( which no one came to assist). The other 2: someone hit my mirror, a genuine claim of reversing over an embankment. Isnt that what insurance is for? Why pay and being charged for using it?Business response
03/16/2023
Hello,Here is response to Complaint ID # ********.Our investigation into this matter shows the following information:The consumers automobile policy premium payment was returned for insufficient funds (returned check). A letter was mailed to the consumer on 01/26/2023 notifying of the returned payment and giving until 02/6/2023 at 12:01 AM for the payment to be replaced to avoid cancellation of the policy. When replacement payment was not received by this date the policy was cancelled.The consumer contacted the local service center on 02/24/2023. Due to payment history and claims history, **** advised we would not offer to accept payment after the cancellation date for reinstatement of the policy.Thank you,Thank you,Charles Day
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.