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          Troncalli Chrysler Jeep Dodge Ram has 1 locations, listed below.

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            Business ProfileTroncalli Chrysler Jeep Dodge Ram

            New Car Dealers
            BBB accredited business

            Contact Information

            818 Atlanta Rd

            Cumming, GA 30040-2708

            Visit Website
            Email this Business
            (678) 244-4100

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

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            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/3/2014

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Troncalli Chrysler Jeep Dodge Ram provides new and used car sales.

            Products & Services

            New Car Sales, Used Car Sales

            Business Details

            Location of This Business
            818 Atlanta Rd, Cumming, GA 30040-2708
            Email this Business
            BBB File Opened:
            8/11/2010
            Years in Business:
            35
            Business Started:
            11/18/1988
            Business Incorporated:
            11/18/1988
            Accredited Since:
            10/3/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • Troncalli Automotive Group, Inc.
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. Clifford Rudd, General Manager
            • Mr. Bruce Friedrich, Controller
            • Ms. Jennifer Cope, Manager of Customer Relations
            Contact Information

            Principal

            • Ms. Jennifer Cope, Manager of Customer Relations

            Customer Contact

            • Ms. Jennifer Cope, Manager of Customer Relations
            Additional Contact Information

            Fax Numbers

            • (770) 889-4028
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a car from the dealership , and part of the agreement was to install a remote start , its being already 3 weeks and I am getting the run around for no reason .need them to install it or refund me $1000 so I can have it done somewhere else
            Read More
            Read 6 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stephanie H

            05/20/2024

            Was told in July 2023 they put a new transmission in my 2022 WRX. March 2024 found out they rebuilt it. Was told that it would be covered at no cost only to get a phone call a week later that it would be a one time good faith charge of $1000 aka my service plan deductible. Picked the car up today and found out they didnt put the heat shield back on the car. I had taken it off because we thought it was the drive shaft before taking it back to them. Not one phone call asking where the heat shield was or why it wasnt on the car. Service manager said we dont look thru cars thats why it wasnt put back on why not call and ask where its at or put one on the car if its missing!?! Was told they would tow it back and put the part on. No thanks. Will never take another car here and thanks to them will never purchase another ******* We spent $1000 and now have to finish their job. Have already reached out to corporate.

            Troncalli Chrysler Jeep Dodge Ram Response

            06/06/2024

            We have investigated this customer complaint, and our Service Director provided additional information showing that we reached out to the manufacturer for assistance, and despite evidence of abuse in how the vehicle was operated for a second time, the majority of the repair expense was paid by SOA and Troncalli ******* and the customer was responsible for a $1,000 copay. All of our efforts were done as an act of goodwill on behalf of the customer. As for the heat shield, the customer removed it and, therefore, finished their own task. We are in mutual agreement with the customer that they should service their vehicle elsewhere going forward.
            Read 6 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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