Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looked online, at Bulldog truck sales. They had a 2014 freightliner truck that I was interested in. I called and spoke with ***** from second city leasing. I was told that I would had to put down ****** holding fee. I had brought a truck from there before, so I agreed. When I went to pick up the truck, I was told that something was wrong with the title. He says that he had a 2010 freightliner with a rebuilt engine. That caught my attention. I agreed to sign the lease. When I got ready to leave with the truck something was wrong. They had just got a **** dollar payment from my account. Could not leave with the truck. So drove home no truck after a week I told them I wanted my money back, ***** said he will work with me. When I went back 2 weeks later I drove the truck away. 160 miles from ******** ** dashboard started flashing, I called them they said when I get the truck home to have someone check it out. I did so. A mechanic checked dashboard and fuses .I told them that the dashboard don't light up at night. The windshield whippers did not work on all the speeds. Also they didn't spray water on windshield. The truck wouldn't pass a #4 dot inspection. After no resolution, I was still falling deeper in dete. Then I went to register the truck the title wasn't right, it took 3 weeks. On first load truck started giving me problems with regin system and rear-end problem. From a mechanic to come from ************ ** to sc to fix the truck, next problem fuel tank leveler needed to be replaced. Lost contract with **** trucking llc. Went to Great wide, lost that contract had break down that they helped me with. Front unerversal joint. Before I got contract with great wide. The transmission failed. They still didn't want to give me my money back. We will help you get things right. To add energy to insult they emailed me newer trucks at a better deal. Had a contract with maybach trucking company . They are targeting minorities. I know 2 others that this was done to.

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 freightliner tractor with 800k miles from bulldog truck sales on March 1st, my sales rep was ******* He sent me pictures of the truck when it was 1st purchase from the Auction. Im now the 3rd owner in 1 year. I get to bulldog and it has another company dot/ mc number that was the 1st red flag. Terms of the deal where a down payment of ******* @ the purchase price of 45k. On April 1st. 1 month later the engine went I had only drove **** miles per the ecm reading. I call roadside repair out & was told the engine was no good & odometer reading wasnt correct. The ecm reading 2.5 million miles. I spoke with ***** in there finance department. 2nd city finance. He told me to call the warranty company and they will take care of it. & what they didnt take care of, they would put on the back of the loan. I got the truck towed to the closest freightliner dealership. They confirm the truck engine was no good and that the ecm Reading was correct. After 2 months of waiting the engine finally got repaired. but on a road test the dealership discovered the 1 box was bad & wouldnt regen. At that point I call bulldog truck sales and was told ***** retired and *************** would take over. the warranty company inform me that it was a max ****** of 15k. The engine repair was 31k so that left 16k unpaid and the 1 boxwould be another 10k. repair would be on me and bulldog. I call *** and told him of problem so he could make payment. As of me and ***** spoke about at the beginning. *** refused to make payment and ask me if I would go half on the repair. After 1 week of talking. *** agreed to pay for the engine and said he would tow the truck back to bulldog and repair the 1box in-house at there shop. Once he got the truck there he sent me a Termination of lease letter. Bait & switch to get the truck back in his possession. I ****** the mc/dot of the company before I had it spoke to a guy that purchased the truck before me & was in for the Shock of a life.