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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle from friendlys in Dec 2023. Was jerked around on the tag process. ******* lied repeatedly about the process. She had actually pulled the paperwork so we couldnt plate the car. Lied about it. Car broke. They had to figure out a solution. One that screwed us big time. We got a new car. Same situation with the plate. Refuses to send the paperwork. Has lied for months. Originally saying she sent the paperwork herself and it would be ready in 2 weeks. Then saying it wasnt their job to send it because we never bought the car from them. Had the car for 3 payment periods and still no plate! She plays games and lies nonstop. **** reported to the attorney general. Filing with sec of state used car board. Will file a police report soon if they dont get the paperwork sent over immediately.
Business response
08/12/2024
I completely understand ******************* frustration, and I would feel the same in her position. We initially sold the Newbys their first vehicle, which *************** wanted to trade in due to concerns about its dependability. To ensure customer satisfaction, ********************** paid off the vehicle she purchased first. Then they were interested in a ***** Impala available at our dealership, but unfortunately, we couldn't secure a financing approval for them to obtain that vehicle.
In our continued effort to assist, we connected them with CU Carfinders, a dealership that had the necessary lender relationships to get them approved. Friendly Auto Gallery wholesaled the Imapa to CU Carfinders, who sold her the Impala and arranged financing through one of their lenders. As a result, Friendly Auto Gallery is unable to assist further with obtaining the tag.
However, we remain committed to helping our customers. We've spoken with ***** and ***** at CU Carfinders, and ***** has assured us that he will call *************** today (8/12/24) to provide an update. He has also taken responsibility for ensuring her tag is processed as quickly as possible. For any further updates, they can be reached at ************, option 5.
We sincerely apologize that the situation has escalated to this point. I have personally gotten involved to address the frustrations and concerns with the appropriate parties and ensure they are resolved.Customer response
08/17/2024
Complaint: 22101772
I am rejecting this response because:this is the FIRST I'm hearing about another business being in charge of the loan. nobody once ever told us purchased the vehicle from Friendly!!! Why did Friendly in turn add $4000 onto our loan if the previous vehicle was paid in full! Why did they also accept $1200 as a down payment for the Impala if we didn't purchase from them!!! We have yet to hear from these unknown people we've never spoken to. We NEVER approved to do a loan through someone else. We've never met them. We did all the paperwork at Friendly lot. When the Impala had issues why did Friendly handle the repair TWICE since we "purchased from them"
Now this is a much bigger issue than just a tag!
Sincerely,
*************************Business response
08/27/2024
*** reached out to the selling dealer on your behalf and confirmed with CU Carfinders that the tag and title work for your vehicle has been completed. You should be able to visit your local tag office to finalize the process.
Additionally, CU Carfinders has informed me that they have attempted to contact you several times but have not been able to reach you. If you have any further questions or need assistance, please dont hesitate to contact them directly or feel free to reach out to me, and Ill be happy to help.
We apologize for any inconvenience youve experienced and appreciate your patience.Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2014 **** Escape June 28th with a 3 month or ***** mile warranty. The car broke down over the weekend of the 28th. I contacted them they advised me to take it to the mechanic. I took it they sent me an estimate for the repairs. They submitted it to the warranty company and said I was over my miles in a weekend. I advised them this wasnt possible. So, the owner states ** my paperwork was correct with the miles and he was willing to pay half. I did not agree to this because I know the mail has to be incorrect. I told the finance company about this theyre investigating the issue. Im the mean time I contacted Georgia Emmisions and they provided me with the emission report that was done the same day I purchased the car. They fraudulently had lower miles on my paperwork from what the state has. I would like to file a complaint with them and get my money back.Business response
08/04/2023
Customer has been called and we were able to a resolution.Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction 07/05/2023 Paid Them $3,250 *********** Friendly Auto Gallery They committed to provide me with a car The dispute is that they sold me a car that had brake and roter issues. Also had electrical issues as well. Now the car is not even operational because of a check engine issue. They have not tried to resolve the issue at all. They told me that there is nothing that they can do and they will not refund me for a vehicle that I only had for 5 days. They told me to go and use the warranty but when I called the warranty they said that they don't even know if it will be covered. Now they are threatening to put this on my credit because, I refuse to give them anymore of my money for a car that is not operational that I have only had for 5 days. I don't have an account number other than my warranty number which is VSC00088165. I do have their dealer number which is ************Business response
07/28/2023
We have made contact with the customer & came to a resolution. The customer is satisfied with resolution.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.