ComplaintsforAll In One Community Management, Inc.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have reached out to All In One to request a hearing 3 times in writing regarding a fine that I received. My HOA bylaws state I have the legal right to a hearing if I do not agree to the fine. I have received no response except that they have received my request. My first written request was sent in 7/19/2022

  

  Business response

  10/07/2022

  We received phone call request for appeal of violation fines on 7/19/2022.  Our customer service responded to owner by phone on 7/20/2022 explaining the board's decision to not remove the fines.  The original letter of non-compliance was mailed on 9/30/2020.  The official letter of fining providing information on requesting a hearing to appeal the violation was mailed 11/16/2020.  The letter states all rights to have the fine reconsidered are waived if a hearing is not requested within 10 days of letter.  Please refer to Bylaws **** (5) Fining or Suspension Procedure. No request for hearing was made within the timeline.  The request was made almost 2 years later. The fines were paid on 7/6/22 and the board is not refunding them as stated previously and the ability to request a hearing has expired.  

  Customer response

  10/12/2022

   
  Complaint: 18165334
  
  I am rejecting this response because: The statement is false. I have attached recent emails along with my billing that shows never was I told that I could request a hearing I found this information by researching. Also no one ever called me or responded to my emails stating that my board had made a decision not to waive my fine or that they denied my hearing. 
  
  Sincerely,
  
  *****************************

  

  Business response

  10/13/2022

  Please see attached documents showing the letter and confirmation of receipt of letter in 2020. The certified letter with the information on requesting a hearing was mailed 11-23-2020 and the confirmation from **** for delivery and owner's signature was received 12-7-2020.  Proper notification was provided in 2020.  ********* has denied refund of these fines.  

• Initial Complaint

  09/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company has refused to reimburse me for a charge I did not authorize. I never authorized a payment for a closing letter from them. I have called, emailed and used the website to request the refund. I recently sent a letter of demand and have heard nothing. They also have kept my HOA balance funds. This HOA management company needs to be investigated, as I am sure I am not the only one they have done this too. I may have to proceed with legal proceeding to get my money back.

  

  Business response

  09/07/2022

  We received a closing letter request for a property in your name on 7/8/22 by an individual from the closing attorney firm. It was paid for at the same time.  We did not keep any funds that belong to you. The *** assessment paid for 2022 was reported on the closing letter. If there was any proration of fees owed to you, it would have been settled by the closing attorney at closing.  There is no refund due from the *** or our company.

  Customer response

  09/07/2022

   
  Complaint: 17903339
  
  I am rejecting this response because:
  They charged a fee that was never requested or approved by me.

  I would think a business would advise of charges before hand and when I asked about the fee and a refund. I was never advised or given options. A fee of over $300 you would think they would advise you of before hand. This is not how decent companies work.

  Sincerely,
  
  *********************

  

  Business response

  09/09/2022

  The closing letter was requested and paid for by the closing attorney as a document needed for the closing of the house. There is no refund due.  

  Customer response

  09/09/2022

  Bbill them and no me, I did not approve this over priced letter.

  I plan on seeking a court review as this was never approved by me.

  It is a underhanded way to over charge for a simple letter noting I am current on my dues.

  There is no way it cost over $300 for a generic letter.

  The complaint has ******.

  Others should be advised of this business's practices.

  Complaint: 17903339
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 2022 I received a complaint about weeds and as you ****** this company you will see that they do this same thing to everyone. So I received the letter a few days after my yard man had left so I didn't think anything of it because our yard gets taken care of every two weeks. I didn't say anything and I didn't hear from them none of May so I was like ok everything is resolved So let's go on with our life. Well June 2022 I get a letter with a $125 for not fixing the problem in April. First off my yard is grass and they explained it wasn't lined it needed to be weed eaten I'm like ok if I didn't fix it in April don't you think my grass would-be way higher by June. I'm like my grass gets cut every two weeks what is happening is y'all are coming a day or two before my lawn man comes. Which my yard wasn't looking bad it was a few little grasses out of place because the next day I was due for a cut. The lady told me she was suspending the claim and once they come out in July they can decide to drop the fine. Mind you these people have been harrassing my family since we moved in about the weirdest stuff. Any ways every time my yard man came in July I sent a pictures. She act like she was attaching it to my file. I paid my yard company $750 for the month of July to go above and beyond do more to make sure the yard was perfect. He even came out before *** came. I didn't hear anything from them none of July. August 2022 I get a note from collections they are still trying to collect $125 that is not my fault because I've been making sure my yard is kept upsince we moved here in May 2021. I have the *** rules and regulations and I'm not violating a thing. They are just scammers and it's sad that everyone says the same things about them but they will not bully me my next step is to get a lawyer because I see their own greed is trying to make others miserable and I'm the wrong person to even want to play these games with.

  

  Business response

  08/19/2022

  We are an *** management company hired by the *** board of directors to perform their day to day duties.  One of these duties is compliance of the covenants which they ask us to send letters notifying owners of maintenance items.  We inspect once a month.  If fines are applied, we do not benefit from any of them as they go directly to the ***.

  During the Spring and Summer growing season, grasses and especially weeds grow quickly which requires more frequent mowing during this time to keep the lawn maintained.  We appreciate your communication and noted the file each time to show your good will and effort.  The violation was closed 8/19/22 after your recent communication and pictures you provided.

  It would be helpful if you would mow more frequently in the summer months.  Weed treatments are also necessary to keep the weeds down.  Please continue to communicate if you receive another letter and remember we are following our duties to the ***.  Thank you.

  Customer response

  08/19/2022

  They are  saying the violation was closed 8/19/22 but I need to make sure the fine is taken off because I never violated anything and if the violation is closed then why my pool key fob still isnt working? And why this company deactivated my pool key fob when I paid my yearly dues of $600 for amenities on time. Thats not right. And its definitely not right to deactivate something because of a fine (that clearly shouldnt have been chrged) but even if I did have a fine you cant stop my amenities that was paid for the year 2022.
  

  

  Business response

  08/26/2022

  The fine has been removed.  Thank you for your communication. 

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The original debt was incorrect. We went on for years about it. I tried to resolve this issue year after year. They told me I had to contact Alliance bc the now have my account. No longer communicate with me as my account was now in collections. I still live in the community and still do it right now today. I originally told them that the statement that they sent over to him was incorrect and that it needed to be fixed. They told me that it was not incorrect and everything was accurate. However after we went back-and-forth for years they finally found the mistake & decided to fix it. The mistake was an inaccuracy of $1500. I went to All In One Management, and paid the money to them that was due 4/4/2022. I have tried and tried still to resolve this and I am not getting a result. They placed a lien on my home for $1200. I paid all money on the property. The lien still remains on my home. I request that the lien be removed as it was due to no payment of ******************* I have since paid all ******************** In addition, they have charges for me in 2020, during the pandemic when myself and most of the world was unemployed. Try to resolve this with them today and I was transferred back to alliance. I have CC Alliance in all emails since 4/4/2022. They are aware of that alliance is not trying to resolve this but only trying to collect well above the amount that is owed to them. I was told that they still could not talk to me or communicate me because my account is still with alliance.

  

  Business response

  05/16/2022

  This is a collection matter that must be resolved with the collection company.  The amount in collection is correct.  The $1500 fines mentioned were removed in August 2019.  Assessments have not been paid since 2018 and this is why it is in collection. Any payments made while in collection are processed by collection company.  Please contact ************ to set up a payment plan or make arrangements to bring account into good standing. They have authority to remove late fees and interest.  Thank you.

   

  Customer response

  05/17/2022

   
  Complaint: 17173238
  
  I am rejecting this response because: All in one management has the right to correct the issue. I have paid all of my assessments & fines up-to-date of 4/4/2022. All in one, accepted my money and gave me a receipt for all fines and assessments. They are saying that the fees were waived for $1500 but the reality is they werent waived they were incorrect from the beginning. So my balance was sent over to the collection agency incorrectly. Everything was paid to all in one,  4/4/2022 so why arent they making things right? Why did they except the payment if the payment can only go through the collection agency? Again when I called the collection agency in February 28, 2022 I was told that they no longer had my account. So in a matter to resolve this issue, that has been going on for years, I went to the original debtors and paid the full balance.
  
  Sincerely,
  
  *******************************

  

  Business response

  05/21/2022

  Your recent payments were received; however, there is still a balance due.  Once an account is turned over for collection, it must be settled with collection company.  If payment is brought to our office, we must forward to them per the ***s arrangement with them.  The *** appreciates your effort in making some payments recently and will waive the interest and late fees as previously stated.  Please make arrangements with collection company.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got notices from All In One Management on 10/14 of things that needed to be removed or stopped around the property within 30 days. I did what the notices said. 2 weeks later I recieve letters stating that I have over $800 worth of fines. That is totally wrong and I need the fines removed asap as this could cause a slow down in me selling my property. I will not pay something that I was given 30 days to correct but then 2 weeks later receive all of the fines. Please help as this business has caused me trouble for the 3 years I have lived here and one of the reasons we are leaving id because of how awful this company has been. I have attached one of the reasons for being fined. It is absolutely stupid to be fined for washing a car $25 per day since incident. Of course it stopped day of and we haven't done it since. So they cannot legally fine me for that as the violation was stopped that same day. Please help.

  

  Business response

  12/01/2021

  Business Response /* (1000, 5, 2021/11/19) */ I believe this situation has been resolved. Fines have been removed. Owner was emailed resolution 11/18/21.

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