We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Dominos pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order from this dominos frequently maybe 2-3 times a month.Theyre running a promotion for emergency pizza once youve ordered so many and earned so many points.Im reverting the emails once emergency pizza is earned but when attempt to order online its giving error messages and not allowing me to order. I have 2 that I havent been able to use.Upon going in to pick up another pizza I ordered I explained it to one of their workers and showed her the email, she stated yes maam there was a glitch in system and someone stole the coffee and we came in to a huge order of 28 pizzas and the codes were canceled and she gave me a number to call and explain and theyd give me different coupons or put the free pizzas in the system.The number given was incorrect. I called in to speak with managed abs explain and was placed on a long hold. I called back and spoke with manager. He could clearly see all of my orders and that they were ALL paid for and emergency coupons for free pizzas had not been used. Here also said he doesnt know what glitch the young lady was talking about but again CLEARLY saw that I ordered frequently and pay and I also qualified for the pizzas yet he said there is nothing he can do. He placed me on hold stating he will give me dominos number to call customer service which I told him I called before calling into the store and there was a long hold.If you can clearly see someones order, AND that they are there regularly, AND has paid for all pizzas and the emergency coupons werent used, as a manager more should be done than placing someone on hold and never coming back to the phone.Myself and my family order from this dominos a lot so this should have definitely been handled differently of the truth is right in front of you.

Dominos pizza is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.