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Business Profile

RV parks

Inland Harbor R.V. Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made reservations for a season site in July 2023 and promptly sent our deposit. Unfortunately, we had to cancel our reservation. The emails sent indicate you may cancel your reservation for no charge, and to let them know you will not be coming. We did this on August 31, 2023, by phone call and email, further was told that refund check would be mailed promptly. We called on September 28th and was told by Mgr that check would be mailed the next morning. No check received. We then called again on October 10th and was told it was mailed on October 2nd. Email sent on October 10th with no reply. We have called yet again today to be told the check was mailed last Thursday October 12th. Still no check. We cannot express how deeply disappointed we are with the resident Mangement of this campground. Our next step is to warn potential travelers of this issue via reviews, Better Business Bureau and most likely filing a small Claim against the campground. We hope these comments will prompt an actual refund.

    Business Response

    Date: 11/06/2023

    *** ******* -Manager ****** ****** ** ****

    I have refunded everything except the $30.00 tax charge. It did take longer than usual and I explained i was at the hospital all week with my sister who is now living with me due to her medical conditions. I have appoligized several time for the delay.

    Customer Answer

    Date: 11/14/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ******

     

Inland Harbor R.V. Park is NOT a BBB Accredited Business.

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