ComplaintsforBiocide Labs, LLC

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased several mold bombs for our cottage and after doing so, I received a direct call from the Biocide Labs encouraging me to purchase more to make certain I cover all square footage so there would be no doubt about removing the mold. I went ahead and ordered more of their product but the mold was never removed. They advised if I used the bombs in the quantity needed, I would not need a scrubber. I just called and spoke to "****" and he advised that I may need a scrubber and that it may not be mold that I am smelling. I asked for a refund but they said they could possibly "help" with a a new scrubber and additional product. I have read several of the complaints on line and I see it is the same modus operandi -- keep pushing product. I am demanding a refund which they will not honor at this time.

  

  Business response

  09/18/2024

  Dear ****************** You for the feedback.  We understand the frustration you must be feeling. Our products used the right have been very effective in all types of environments. We understand there might be some time between the products used and your current concern. We will be happy to help you if you give us a call.  Thank You.

             

  Customer response

  09/23/2024

   
  Complaint: 22293736
  
  I am rejecting this response because:

  I am asking for a full refund and will not accept any other remedy. They indicated in their response to contact them, I already did contact them and they refused to provide me with a refund. They had no hesitation in calling me directly after I ordered online. They use unsolicited means to make me order more product. They called me directly to sell merchandise even though I am on the DO NOT SOLICIT National Registry. I am challenging this charge and will receive a provisional credit in the interim until such time I am issued a full refund. 
  
  Sincerely,
  
  ******* *******

  

  Business response

  09/23/2024

  We take customer satisfaction very serious. We thank you for your input, We will refund you the $450.00 , 

  Customer response

  09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  09/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  About 4 months ago we paid $2,700 for a mold treatment of our house. We did all the steps they told us to do. Then we starting showing symptoms again a week ago. My husband checked our basement and there was mold all in the walls. This put our children and myself being pregnant at risk. I asked for them to send us foggers to treat the house which would be $500 and they said they could not do it. I asked for **** to ask a manger and he told me he would call me back and he has not called me back with any answers.

  

  Business response

  09/09/2024

  We have contacted this consumer and worked out a resolution.

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They promised to be with me every step of the way, to have a technician guide me through the process of using their mold bombs. Once they had my money, they went dark. I never heard from them again. Be cautious.

  

  Business response

  09/03/2024

  Our walk through team is open from 9-5 M-F EST. This is stated to every customer.. We can help at those times please call.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Biocide Labs and **** from Biocide Labs rushed us into a purchase with a no return policy that we did not know about. There was no email for me to contact and we were promised things over the phone like the air scrubber being a part of it and we were only sent a very cheap off brand dehumidifier (which also doesn't work the way we were promised it would). My wife and 2 of my children are experiencing symptoms from our situation and we were scammed into almost $2000 worth of product with little to no help and all of the "techs" are actually salesmen. A lot of what this manager said was misleading and as it was over the phone, no paperwork for us to look over. This company clearly is built on finding people/families in vulnerable and time sensitive situations and preys on them to rush into decisions with little to no resources because everything is over the phone. I dont understand how the BBB is still allowing this to happen after reading the amount of complaints are the same as ours. This is a company that I will never use and will not recommend to anyone. I WILL NOT be removing this until my refund is complete.

  

  Business response

  09/03/2024

  After reviewing the phone call which you are referring to you did say on the call dehumidifier/airscrubber like it was the same thing.. It was never said you would receive an air scrubber. You agreed to everything on the phone call and purchased products.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  WHAT IS GOING ON HERE HOW IS THIS COMPANY STILL IN BUSINESS? EVERYONE HAS THE SAME COMPLAINT BBB WHAT ARE YOU DOING TO HELP US?!!!!! NO ONE IS GETTING THEIR MONEY BACK BUT THE **** CONTINUES THEY ONLY HAVE PHONE # NO EMAIL NO CHAT YOU CALL & THEY VERBALLY sell you but the policy is in WRITTEN & hidden What about the 3 day law in **?STEPS TO GET ****MED BY BIOCIDE 1.Website encourages you to call 2. "consultant" is actually a salesman !!!3.The tells you WANT TO HELP YOU. (LIAR)4.Consultant RUSHES YOU TO PURCHASE. They RUSH you because there is a NO REFUND POLICY THAT YOU DON'T KNOW ABOUT. *******This policy is small PRINT on their website BUT THIS IS A TELESALE AND THEY DO NOT TELL YOU *********4.5 They ship in ONE DAY!!!5.You HANG UP & ****** INGREDIENTS, become UNCOMFORTABLE t!!! 6.You IMMEDIATELY try to CANCEL 7.You put complaints on ****************************** gives BS responses 7.5 You try tO REJECT THEIR RESPONSES BUT GET NOWHERE!!! 8.Congratulations on completing the BIOCIDE **** EXPERIENCE! These steps are in every story!7/10/2024 I called to buy a $30 mold bomb but got "scammed" for $1900 worth of products He advised me to set 34 bombs in my house & that it was SAFE a. One ingredient is a neurotoxin !!!!! (I have Multiple Sclerosis. is this legal?b. Another ingredient is toxic to cats!!!!! Is this legal!?c. He told me to put 2 bombs in my HVAC but they are highly flammable & my system is gas!!!!!!! Is this legal!!!!2. He NEVER told me about the No Return Policy This may be in WRITING in one link on their site but this was a TELESALE you have no time to think I hung up, googled how toxic this is & tried to cancel that night. My email to customer service was undeliverable Next day the boxes came *WITH HAZMAT STICKERS I brought them back to fed ex to return to sender. Based on all stories here, it will be a miserable fight trying to get my money back Documents Attached

  

  Business response

  07/30/2024

  We are serious about our customer satisfaction, therefore we will like to offer a refund.

  Customer response

  08/03/2024

   
  Complaint: 22064235
  
  I am rejecting this response because:

  Thank you for the refund however you shorted me $207.63.  Why should I have to take this hit?

  I hope that you (and other victims) will review the FEDERAL TRADE COMMIsSION TELEMARKETING SALES RULES rules about what information should be DISCLOSED over the phone.

  Is this amount is either the commission the sales rep was paid?  Was that the shipping fee?  How did you calculate that?  The shipping fee was never disclosed to me nor any other shipping options in case that's it.  Surely he doesn't deserve a commission.  He failed to ask me about my autoimmune condition.  He failed to tell me about the toxicity of these ingredients.  He failed to find out if my HVAC is gas before telling me to put two in there.  He failed to find out if the source of mold was identified.  He told me he was including an air filter that he charged me for.  He told me I was getting discounts that I wasn't.  I would like the rest of my money.  
  Sincerely,
  
  *************************

  

  Business response

  08/05/2024

  The rest of your money will be refunded.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 10th,I received my results from mold test company (***********************************) explaining that my mold remediation was easy and even with 2 small kids (infant and 4 yrs old) I could do the remediation myself. Mr. ********** then connected me right away with biocide and the spoke with ****** After speaking with ****** as he also knew I had 2 small children again reassured I could do this myself and I. Needed the home premium packageIn a panic I spent $2,000 on the package.While receiving the supplies in July 12th, there were no directions on how to use the fogger, disinfectant or air scrubber. When opening the fogger there were several bottles with the caps already off . The bottles with there caps off a strong odor as well which I do not want around my children I have email several times about emailing myself written procedures on how to apply, but no response back. Only to call the walk through team I spent $2,000 and have 2 small children. I deserve to know in every detail how to resolve my issues. I would request to know what exactly needs to be done in writing or use the payment I sent toward having a professional sent to complete the job.I believe I was completely mislead how easy the job is which is unacceptable and unethical

  

  Business response

  07/18/2024

  We have a full walk through department that will take as much time as you need to make sure you do everything right. Please call in so we can assist you further.

  Customer response

  07/18/2024

   
  Complaint: 22003558
  
  I am rejecting this response because:
  The lack of paper trail makes me feel very uneasy. After purchasing $2,065 worth of products I received 7 emails  your company as well as your law group. Now, I am unable to receive the  application process in writing but only through a phone call? 

  I was sold that my solution is easy yet I was never told about needing a protective suit, googles and mask. That is not easy  with 2 small children around. 

  If the application process can not be written down for myself, please  refer myself  to a professional to complete  the job. I spent  $2065 of my money to your company. Please  show empathy as this job much more difficult that I can not perform by myself with my 2 children around 

  
  Sincerely,

  *************************

  

  Business response

  07/26/2024

  Are process is designed for anyone to perform fairly easy. We can walk you through the process anytime between 9-5 EST.

  Customer response

  07/26/2024

   
  Complaint: 22003558
  
  I am rejecting this response because:
  In the past week before your response , I have contacted 3 mold professionals in **.  All stated  that employee  hunters  comment of I would not enter your house was scare tactic and I did not need $2065 worth of products to complete the job.

  i do not appreciate this  and find this unethical. Reviewing the phone call will show hunters unnecessary comment about  my house.

  Since you have $2065 from me and i  have all these products at home, I want my basement treated. According to my conversation with ******, you sell the same products to mold professionals.

  Please refer me to one of your clients to treat my basement since I have all the products already. I would then pay them for the labor.  With 2 small children it is too difficult to perform the process of fogging, clean up and air scrubbing by myself 

  thank you 
  Sincerely,
  
  *************************

  

  Business response

  08/01/2024

  Please call ************ to discuss refund.

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  The phone number  given to me from the last response, I spoke with ****. Our conversation lead to myself sending back the products and receiving a refund. ******,  sent me via email the return shipping labels.  I thank   **** and ****** for their prompt response and help.  Once I receive the refund Will write a follow up review about my experience 

  
  Sincerely,
  
  *************************

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Called with questions about availability of an air quality test kit. After answering questions I was transferred to an agent to help with a medical test kit. The kit was quoted as being $99 for a urine test kit which would be overnighted. I paid for this over the phone. Discussion about possibly going forward with other products AFTER the test results were complete when the urinalysis was studied. I was told by the agent I could call with any questions and they would me. I checked my bank account later and a $617.95 hold was placed on it. I called the agent and l left a message. Next day no reply, no package. Called again. No response. Third day the pending charge came out of my account. No one has reached out to me by email or phone. No product has arrived. I am very disappointed. Their reviews were good and the agent seemed trustworthy. I will disclose his name if needed. This is an urgent matter.

  

  Business response

  04/26/2024

  We have never sold the **** kit for $99. We went back and listened to the recording and it was clearly stated $599.00. Thank You for the feedback.

  Customer response

  04/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The company contacted me Friday PM. They will refund my money. They said it will take 2-3 business days. I am watching for the refund now. I did not hear the price they said the test kit was, however. Communication needs to be more clear. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 7, 2023 After having my return air vents swabbed, I was contacted by ***************** to explain the results. My wife is having severe health issues and her doctor will not continue treatment until we check for mold in the house. Mold ******** forwarded their phone call to a Biocide salesman. I assume the call was recorded. The salesman explained their process of remediation which included fogging the entire house. I specifically asked him if the foggers had an odor and he said, "No." My wife has an extreme chemical sensitivity. When we finally had a chance to "bomb" the house, I did some test areas in the basement using a few canisters. The product indeed has a strong odor of and contains citronella as stated on the label. Needless to say, this product is detrimental to my wife's health and we are proceeding with a company who can do a chemical-free removal of the mold in our house. I am asking for compassion from Biocide since we were told this product does not have an odor and it indeed does and can linger for days. I have over 30 unopened canisters of the fogger and I simply want to return them for a refund. I am willing to keep the rest of the supplies that they sent including the air scrubbers and disinfectant. Biocide told me that they won't take the foggers back because they are contaminated. The foggers are still in the original box and have not been used. I believe that I was given dishonest information and would not have purchased their product if I was told that they had an odor and/or contained citronella.

  

  Business response

  09/27/2023

  Thank You for the feedback. One of our senior managers is currently reaching out to you to remedy this concern.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I wrote a website message to this company looking for mold testing swabs for my HVAC and was quickly texted and told to call. Informed on call that I needed twenty-two mold bombs and an expensive air scrubber and a gallon of mold cleaner. The bill I envisioned went from 100 USD for two mold testing swab kits to 700 USD for the bombs and cleaner - I bowed out of the air scrubber but was told without all items I wouldn't succeed and my house would just grow mold again. I told the salesperson I had to think about it and call him back and he said to hurry and call back because he was "holding the product for me" and "it would be gone and not sure when restocked". It was a Friday afternoon, and I'm feeling really unwell due to mold in the home. When you are at your most vulnerable, they don't tell you what the product contains - saying it is "all natural" - and with the name "Biocide" resembling the natural supplement "Biocidin" it seems like it's true. All the man on the phone wanted was my credit card number to go through, in order to make "special arrangements" to get this product to me in ****** asap. I was sucked in. I stupidly went looking for the product information AFTER the transaction went through and it was hard to find. I react strongly to chemicals and this is MOST CERTAINLY a chemical - the product can interact with other toxins in the home in unpredictable ways and it is not recommended by the ******************************* in the ** as it is a known carcinogen. It doesn't meet California's Prop 65 requirements for a safe substance either. I tried to contact them to stop shipment and refund my card but found out there's a strict "no refund as soon as it leaves the warehouse" policy. I only received this information after purchasing. Charged $155 for shipping with NO shipping information on the invoice, can't contact the shipper. The product contents and terms of purchase and shipping were not disclosed properly. I will refuse product delivery on arrival.

  

  Business response

  07/10/2023

  BioCide Labs has been supplying these chemicals for many years. We provide detailed walk through at no extra charge. We  also offer safety
  equipment as well in our catalogue. The shipping charge is a set amount from shipping company allowed for a ******** delivery. Thank You for the response we appreciate all feedback.

• Initial Complaint

  05/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company lies. This product does not work and is very toxic. They tell you it's non toxic and it is completly misrepresented. They prey on people desperate to rid their homes of mold. I will be filing a complaint with the *** the consumer affairs and the **************. I want a full refund. The boxes are still sealed and never opened.

  

  Business response

  05/30/2023

  We are sorry to hear that you are dissatisfied with our products. Someone from our QC department will contact you shortly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩