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Business Profile

Plumber

Cosmic Plumbing and Drain LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buyer BEWARE!!!!!*************************** was contracted to rough in our plumbing at ******************* He collected $3,000.00 as a downpayment to order supplies for our job. This was two months before rough in began. He then hired another contractor with little experience and horrible expertise to install our job. Without consulting ** or asking if that was ok. Then, he never came to supervise the job or check on it. He only continued billing **. 3,000k on March 30th. The plumber on site complained that **** was not paying him or giving his money for supplies on the job. Our job was horribly installed. We didn't know it yet. We paid the final bill of $3400K Crooked pipes. Crimped gas lines. None of the pipes were strapped or secured. The toilet flanges are all crooked and unusable. And countless code violations. Large pipes attached to small ones. Faulty plumbing everywhere you look. No venting was installed. None of the drains or valves were installed. The ONLY skill *************************** excelled at was billing us. We paid him $10K for this rough in. The job has got to be totally ripped out and redone. He refuses to call ** back or come check on the job. **** was overheard by our builder speaking of the hard drugs he was using. It is certainly evident from his high bills and extremely low work ethic. We have been quoted 10K dollars to fix it. Horrible. Horrible. Horrible. Horrible. Experience. Horrible in every way.

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Group replaced a plumbing PRV valve in January ****. Valve has failed and under warranty. Contractor refuses to engage and remediate issue. Does not return numerous contacts for assistance.

    Business Response

    Date: 07/25/2022

    *********************************** (owner) 

    the *** was indeed under warranty we had our licensed master plumber replace it again for free but the home owner hired another plumber to mess with the *** which voids our warranty, to find out this issue is just an unfortunate unsecured pipe near the shower valve upstairs.

    we have done everything in my/company power to solve the issue but he no longer wanted our assistance and hired a 3rd party. 

    Customer Answer

    Date: 07/25/2022

     
    Complaint: 17617883

    I am rejecting this response because: the claim made that another group worked on the *** valve is not accurate. No work was done to the actual valve, The only work performed on the valve was by Cosmic. Work was performed on a shower fixture not the valve in the garage. The additional plumber was hired due to Cosmics inability to troubleshoot the original issue. I now have a significant hammering at the valve that was replaced by Cosmic. 

    Sincerely,

    *********************

    Business Response

    Date: 07/27/2022

    We would like request an invoice form the plumber who came out. Additionally we serve a 30day warranty this work was completed on January 10 our master plumber came out 3-4 day later to replace it again. We have had no additional communication with ********* stating he needed yet another PRV since then.

    so a request to replace yet another PRV that is 6 months outside of our warranty is ludicrous and a witch-**** for free services. 

Cosmic Plumbing and Drain LLC is NOT a BBB Accredited Business.

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