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Business Profile

Auto Services

Vol Repair II, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially brought the **** C4 Corvette in 5/3/2022. I gave $2,220.00 to start the work. It took till 10/13/2022 to get a invoice. They stated that they had finally got a chance to look at the car. I wanted several items repaired on the car. Such as quote for paint & upholstery, Find Leaks, Dashboard, replace gears shift, alternator, weatherstripping repair. I have called every month and was given the run around & several lies. I will address each issue:1. Upholstery work looks like a kid did it. Buckling, glued in very poorly. not sealed to the car, passenger has like mildew stains. It was parked outside took someone to see it and they were like NO! Couldn't believe what they saw. 2.Find leaks still haven't told me were the leak was coming from and what was repaired.3. Dashboard in still haven't seen if it works 4. Replace gear shift, They sprayed painted it and tried to charge me as if it was new, Sent him the video to show him then he backed tracked his lie 5. Stated that they had the weatherstripping which was brought from Amazon. I ordered from Summit due to they could get it asked/showed ***** the strips and she said yes. Now **** telling me they wrong but put them on the car and non of the doors close. Asked why would you put them on if it was wrong? Gave me a lie. 6. Told me the alternator was bad told him I will bring you another one due to it was still under warranty. Placed another's after I brought another want to charge me.

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother took my car to Vol repair for an engine rebuild around May of 2022. We was constantly told that they was waiting on parts to come from *******. After several attempts to get the status of the motor rebuild. We was told that it may be better to purchase a new motor. In December of 2022, I sent the company $8000 deposit for a used motor. After several calls requesting the status of my car, I visited the repair shop around the first week of March 2023 and was told that I should have my car within a week. I have been calling and getting the same story about parts. My car have been at this shop for almost a year and I have been giving the run around. I am asking for your assistance in getting my car and money back. I have been paying a car note on a car that I can't drive. Please help!

Vol Repair II, Inc. is NOT a BBB Accredited Business.

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