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Business Profile

Collections Agencies

Impact Solutions Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called me saying I owe **** 2435 in a credit card del account and I was going to be sent to court and they put lean on my home and car and freeze My checking account if I don't settle with them today . I settled for 1251. They took my credit card info. When I got the documents I did not do anything till next morning. I called the nbrs ********** not a good nbr . I looked them up and spam nbr. In the invoice it had three different company for different things and they all were spam companies I called my back to close the card and issue a refund since it was still pending . Man they sound so real. I never had a **** and I checked my credit report and nothing showed up . I got scanned glad I bought it in tike

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/14/2024 Scammed me out of ******* dollars Said they need to put a lean on my car and file with court house if if I didnt pay them with a settlement amount of ******* dollars on a credit card thats been closed since 2019 and they say I havent paid that card since the

    Business Response

    Date: 10/22/2024

    Impact Solutions Group did is not a collection agency & did not call you - please reach out to the company that you negotiated with or provide the name & date the transaction occurred so we can get you in contact with the entity that you spoke with.  

    Customer Answer

    Date: 10/22/2024

     
    Complaint: 22421755

    I am rejecting this response because:
    They did call me and took $1,854 from me cause they threatened to tow my car
    Sincerely,

    ****** *******

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This group took an unauthorized payment of $250 from my account. Multiple attempts to call and email them have been made and no response back from them has occurred.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place called my wife saying owed a debt for a bank that neither one of us had heard up. They said if we didnt pay that they would be filing a suit and freeze all her certificate cards and bank account until after court and that they would be putting a lien on any property. Said we owed ***** dollars but that after court it would be over $5,000. They were very convincing and even though I knew better I still fell for the line. She couldnt tell me anything about the debt other then it was opened from ********* in 2016 and went delinquent in 2022. I have absolutely no knowledge of any such debt. I set up a payment arrangement and paid $250 right then, and set up 4 more payments. I didnt want to pay in full until I had a chance to look into the debt they said I owed. I called the bank i told it was from and they have no knowledge of any debt she has with them. I immediately cancelled my debit card and called my banks fraud department. I am waiting to hear back, but i believe I was scammed.

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Threaten to call the cops on me if I didnt pay. Ive lost ****** the credit card company it was for was never getting paid. Stated they do not know who these people are and to cancel my debit card.

  • Initial Complaint

    Date:12/27/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** has contacted me again stating that I will go to jail if I don't pay her company. Tried calling the company and no one will answer the phone. They got ****** from my on 12/20/2023. I am turning the card off. They claim its for a **** ending in ****, but no further proof. I filed a claimed in September of last year on this same company.

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company I believe are calling people with fraudulent claims about credit card debt. They are I believe trying to scam people for personal information . They leave a number to call them back and once you call they either hang up after not getting the information they want or send you to full voice-mail ************ is one of the numbers. I have been getting at least 3 messages from them a day from ************.

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/9/2023 ****** I was told I owe from ******** I paid like a jerk. The ******* from 2011. I got the receipt and email

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called me on 6/13. The recording said at the end, 'you have been notified". I call the # stated on the recording to inquire about why I received the call. **** answered the phone said her system was down and she'd call me back. Within a minute, a lady named ******* called me. She gave me a *********** account I supposedly owe on from 2011. I do not believe this charge to be accurate at all. I do not recall even having a *********** card. She knew my home address and personal info. Threatened to file a lien on my home, levee my bank accounts (all her words) and they will be frozen where I can't touch them, take my social security spousal benefits from my husband passing away, and my pension. I do not even have a pension. When I offered to give her my lawyers name and #, she said they do not speak to lawyers and that I would have to have a letter sent to them to speak to him on my behalf. YET for him to send them a letter, I need to know who the letter is being sent to, the address, more info what its regarding that he would be defending me against-she would not give me any info. She hung up on me NUMEROUS times and released little to no information on them themselves. If you're asking me for money, I need to know why? is it legit? more about who is requesting this? She was rude, argumentative, aggressive, and threatening. I noticed they called me back today 6/15. I returned the call, to be hung up on again. I called back until they answered. The employee, *****, stated that they do not need to speak to me cause I refused to pay and they are already in the processing of filing. So I told this new lady that my lawyer instructed me to get their name and address so he could send a certified letter stating he represents me. She said there is no need for that because I refuse to pay. She cut me off because I question who is asking for payment and threatening me. Their secretary of state looks like they start a new LLC every 2 years and dissolve under different names.

  • Initial Complaint

    Date:03/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    impact Solutions LLC THIS COMPANY IS A FRAUD COMPANY LOOKS LEGET BUT IT'S NOT...LADY WAS RUDE AND THREATENING ME OVER THE ****** WHEN I ASK FOR HER NAME SHE COULD NOT SAY FLAG #1 SHE SAID SHE WAS FROM MEDIATION AND THAT THE ******************* WAS ************************ AND *********************** SHE SAID I OWED *********** $8,914.89 FROM 2009 FLAG #2 WHO CAN REMMBER THAT FAR BACK. SHE GOT ME TO PAY $3,500 WHAT A DUMMY I AM. PLEASE BEWARE OF PEOPLE THAT SCAM YOU . FLAG#3 SHE SAID IF YOU DON'T PAY AND REFUSE TO PAY SHE IS ADDING $495.00 TO THIS FAKE BILL WHAT THE H__ __I AM ****** AT MYSELF FOR LETTING MY GARD DOWN

Impact Solutions Group, LLC is NOT a BBB Accredited Business.

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