Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, I had a *** of the brain with contrast. I was quoted and paid $762 out of pocket. My insurance had changed, so i called the office before my appointment and clarified on the day of the **** They said it would be no issue since the prior authorization was good. I received a bill for about $2,000 two months later saying they did not bill the insurance. I only got my imaging done here since my neurologist said it is cheaper than *****. I checked Emory *** is only $1,400. This company practices fraudulent advertising of lower prices, sent me a surprise bill despite me verifying this. If I knew, I could have waited and done the *** later with a approval from the new insurance. A few years ago, this place billed me for $600 copay saying i didnt pay until i told them i paid. I thought it was a honest mistake, but it looks like this place is bad with billing and only wants to scam patients out of paying more money than what is informed. Please let this company know they should properly inform patients of the true costs before sending a costly bill

  Business Response

  Date: 06/12/2024

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.

• Initial Complaint

  Date:05/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear American Health Imaging Billing Department,I am writing to formally address a billing error regarding a CT scan I had on June 14, 2022, and the subsequent inappropriate actions taken by your company. My account number is ***********. Prior to my visit, I was quoted my out-of-pocket expense, which I paid in full. However, months later, I received an additional bill, which I disputed as it was not owed. This matter was then sent to collections.Upon contacting your office, I was informed that the additional amount was based on the Explanation of Benefits. I then reached out to ********** Blue Shield, and they clarified that the bill was incorrectly submitted under my father's date of birth instead of mine (we share the same name). Since my father had not met his deductible for the year, the remaining balance was incorrectly attributed to me. Had the bill been correctly filed under my date of birth, there would have been no outstanding amount as I had met my deductible. I facilitated a three-way call between your company and my insurance provider, during which my insurance company confirmed the billing error. I was assured that this would be rectified, and the bill would either be rebilled correctly or the remaining portion waived. Despite this, the issue remains unresolved, and the bill has been unjustly sent back to collections.This ongoing situation is a result of your companys initial billing error, not any failure on my part. I am requesting that you immediately remove this from collections and waive the remaining balance. Please contact my insurance company to confirm that the initial bill was incorrectly submitted under my father's date of birth.Failure to resolve this matter promptly may result in further actions to protect my credit and financial standing. I trust that this issue can be swiftly and amicably resolved.Thank you for your prompt attention to this matter.

  Business Response

  Date: 05/23/2024

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.

• Initial Complaint

  Date:04/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before scheduling an appointment with American Health Imaging of ******* in ******************, ** office, I was required to provide my insurance information which I did. My main concern was the costs of the procedure, therefore, I asked about the costs of the **** I received a call back from the staff stating that after confirming my insurance benefits with my insurance company, I would need to pay $110 (no additional changes had not been mentioned by the staff). I scheduled an appointment on January 30, 2024. When I arrived, I was asked to pay $116.00 which I did. Neither I was not notified about any possible additional charges, or I was given a total bill for the services. At the end of the appointment, I was not given any pricing either. Later, I got a bill of $452.60 to be paid to American Health Imaging. It was a total surprise to me. I had no idea I would owe any additional money to the company. There was not even a hint from the staff that I might be owning any money, especially after I provided all my insurance information to the staff in advance. The procedure I had was not an emergency. If I knew or had been told about a slight possibility of any additional charges, I could have shopped around or thought about scheduling it at a later time. It appears that American Health Imagings website misleads their patients by stating that they confirm your insurance benefits and obtain the necessary insurance authorization.Such statements made me feel that the staff would give me a full and honest information of the costs of the procedure. Nothing above was provided to me. The $452.60 invoice was a total surprise medical bill. American Health Imagings website and the staff provide false advertisement to their patients which involves deceptive and misleading promises with respect to providing certain services related to insurance benefits and insurance authorization.All my attempts to resolve this matter with a manager for two months have been unsuccessful.

  Business Response

  Date: 04/19/2024

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 15 2024 I had MRI for my spine at ************* Location. After MRI I reached to Doctor's ****** on Feb 21, 2024 Dr. said you have tear in L4-L5 and unfortunately , carelessly American Health Imaging Doctor who sign and sent report to ** Doctor ****** was incorrect. So today on Feb 26, 2023 morning at 0:05 I call Amrican Health Imaging and ask them to rearview and send me correct report.1st representative connected call to concern department and RUDE LADY without addressing my important concern she said" Dr ****** will have to contact them." I was explaining to her and she was so rude and was treating me disrespectfully and unprofessionally and hang up phone without even telling her name upon asking. So I am launching complaint against their bad behavior and Poor customer service and wrong findings in their report.

  Business Response

  Date: 03/04/2024

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient.  Patients are also encouraged to call the facility where they obtained services.  In the alternative, patients came submit feedback at www.usrs-feedback.com.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited American Health Imaging Decatur on 10/26/21 for a standard chest imaging. I paid the copay at the time of the visit, and had comprehensive insurance coverage. I heard nothing else about this until last Friday (9/15/23), when a debt collection agency (P.F.C.) informed me that a debt of $21.52 had been sent to them from this 2021 visit for collections. I paid this off over the phone immediately. I called AHI to find out how this had happened with no attempts made to inform me of an outstanding balance. I have not moved, nor have I changed my email address or phone number. I never received any notice of any outstanding balance by mail, email, or phone. After being unable to reach anyone in Billing, I spoke with a **** Service agent who said they always collect full payment up front and do not send bills after, and that there was no record of any outstanding balance in my file or any record of a $21.52 debt. She told me to call Billing on Monday. When I finally reached someone in Billing on 9/18/23, they told me they were unable to pull up my file at all and I would have to go back through CS. After involving a manager (***********************- Ticket #*******) and following up several additional times, I spoke with a different CS agent today (*******) who said they did not have a physical address for me. This is not true, as it is a required field on their intake form. She claims that somehow my address was obtained and a single letter was mailed to me in 2021. This allegedly was returned to them as undeliverable, and the debt was then sent to P.F.C. in January of 2022. I asked why no attempt was made to contact me through email or phone if the mail failed, she could not answer this. I've spent hours over the course of 5 working days attempting to trace the origin of ******** mistake and seek any resolution, hearing conflicting information from every person I spoke with.

  Business Response

  Date: 09/29/2023

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.

  Customer Answer

  Date: 10/01/2023

   
  Complaint: 20638985
  
  I am rejecting this response because: it is a template response that does nothing to address the complaint.  The complaint regards the billing practices of ****, and has nothing to do with confidential patient information.  It was my inability to reach anyone in Billing that prompted the complaint in the first place.  After involving multiple managers, nobody was able to explain to me why no reasonable attempt was made to inform me of an outstanding balance.  Nobody at AHID could even explain their own policy on this to me.  Every person that I spoke with provided contradictory information.  **** made a series of errors that resulted in an outstanding balance that I was never informed of being sent to collections.  I spent many hours on the phone trying to resolve this and understand how it happened.  Nobody was able to provide a sensible explanation, or offer any kind of resolution.  ****'s response to this complaint does not address or rectify this in any way.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/06/2023

  As previously explained, American Health Imaging is unable to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient. 

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20638985
  
  I am rejecting this response because, as previously stated, "please know that any patient concern related to billing and collections is addressed directly with the patient" is absolutely false in this case.  It was my inability to address my patient billing concern with anyone at AHID in a reasonable manner that prompted the complaint in the first place.  I have still not had my patient billing concern addressed satisfactorily, so the complaint remains unresolved.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/25/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a CT scan scheduled prior to a total knee replacement. I scheduled this scan at least 7 weeks in advance. Despite 7 weeks notice, the provider did not seek any authorization for my procedure until a few days (possibly one) prior to my procedure. They gave me the option of delaying my scan (which would have postponed my surgery or paying cash. It was a classic shakedown. Once they had the cash in pocket, they would not submit a bill, issue a refund so I could pressure reimbursement or do anything to get my insurance company to pay for a /a scan that otherwise would have been covered by my insurance. I believe their practice is to shake down patients in this way. I spoke with the manager and wrote to the **** ******* responded other than to suggest the billing people would not agree to submit a bill nor make a refund. It is an awful business model and an unfair way to take advantage of people in pain.

  Business Response

  Date: 08/02/2023

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.

  Customer Answer

  Date: 08/02/2023

  I contacted the BBB because this company ignored my written request, my phone calls and emails. They are being disingenuous  to say they are protecting me. I will sign any privacy waiver they would like signed. I wrote the *** a letter and the office manager said he would respond to me. That was months ago.  I have attached what I believe is my letter to them. I am traveling out of the country right now and it is difficult for me to do from the phone. 
  

  Thank you again for your help with this. 

  Business Response

  Date: 08/08/2023

  As previously stated, American Health Imaging is not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care,please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.  Alternatively, individuals can submit concerns through the compliance hotline at www.usrs-feedback.com.

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20374519
  
  I am rejecting this response because:
  They still refuse to address my complaint or respond to me. Did they provide a number for me to call or the name of someone I could speak to?  No.  They apparently have no interest in resolving this.  They are giving me the runaround in the hopes I will give up. They have very poor customer service and questionable ethics in my opinion, and I think people should know before they get scans there. 
  Sincerely,
  
  *********************

  Business Response

  Date: 08/15/2023

  As we are unable to directly to respond to patient concerns in this public forum due to privacy regulations, we do have a compliance hotline available to report concerns at www.usrs-feedback.com or by calling ************.

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20374519
  
  I am rejecting this response because: it is still a non response. I have talked to them, written them and emailed them. Unless you can make them actually talk to me there is nothing to be gained. 
  

  again, my insurance would have paid for this if they would have submitted it properly. They did not and refuse to make it right. 
  

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/28/2023

  As previously stated, American Health Imaging is not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Alternatively, individuals can submit concerns through the compliance hotline at www.usrs-feedback.com.

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20374519
  
  I am rejecting this response because:
  They just keep telling you that they will not address it. Is there anything you can do?  I have been trying to get them to submit a bill to my insurance company. The insurance company representative I talked to said it would be covered. They refuse to do this or even talk to me about it. It is not helpful for them to say I should call them. I have called, written and emailed with no result. They will not call or write back to me. 

  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24th 2023 i made an appt to get my ankle scanned after injury. I was quoted $550 cost on the phone. I waited for 30mins post appt to be seen. Once I got into the scanner my right leg was secured at the ankle and I was given an instrument to call for help if necessary. About 5 minutes into the scan my knee started to feel like it wanted to pop out of socket. While my ankle was locked in place my knee was not supported at all and all of the tension began to run up my leg. Once it got unbearable I squeezed the call instrument and the tech asked me if I was ok. I proceeded to tell her my leg was in pain and then it went silent. Trying not to move as to not compromise the scan, I was anticipating some sort of reaction, follow up or adjustment. It never came. As Im waiting and wondering if shes coming Im visibly in pain. My arm is in the air, fists clenched etc. there was not a single follow up or question. 15 minutes later after bearing the pain, eyes blood shot red and full of tears the tech says she didnt hear me. She did a horrible job of securing my already damaged leg and following up if she knew I hit the button but heard nothing. Also she didnt pay attention to my body language. As a Black Woman that was highly traumatic, considering our requests/needs are often overlooked.

  Business Response

  Date: 02/28/2023

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient.  

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 MRIs performed one 10/17/22 and 6/15/22. Was called two days prior to both appointments and told the cost that would be due is $131.00 based on them sending an authorization to my insurance. Got to the appointment paid the amount then 3 weeks later received a bill for over $530 for both appointments. My $131 was not even applied to the account for the 10/17/22 visit so I owe over $600 for that one. AHI is not clear nor transparent on what is owed completely before appointments. No way I would have paid over $600 for two MRIs had they been upfront about the costs. I was given nothing to sign showing what I owe or that what they told me the price would be over the phone is just an "estimate". It's out right lying and I should not be held to pay an amount that was not shown in writing nor accurately presented to me. Will never use again nor recommend.

  Business Response

  Date: 11/17/2022

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Referred to American Health Imaging in ************ from my Doctor specifically because I told my Doctor that my insurance company would not pay for a CT Scan on my lungs, and Dr said it would cost way less at ***. So I called and set up the scan, at the ************, ** location. I told them I would have to pay for it, that insurance would not cover and the told me it would be $400. I said ok.... then they said you do not have any insurance at all. I Said well I do have *********, however I know they will not cover. I have to pay for all my health care, it is basically for emergencies, hospitalization. The *** rep said well, let me just check to be sure, what is your insurance information, so I gave it to her. She said it might take a day or two but she would call me back, which she did and then told me they would pay and my part would be $409. I thought kind of odd, that my part went up but whatever. I said ok. I have always been very healthy, so I am not experienced in what I have seen now that I have had some procedures done that the medical companies appear to increase the cost of services and charge the insurance companies. I went to *** in ************ the day of my scan and thought nothing further about the insurance paying as *** told me they had contacted my insurance company. I paid the $409 and had the scan. Now after the fact I receive a bill for $503.26. The total bill was now $1342.00, it was adjusted my bill by -$429.74 as insurance paid nothing and now leaving me to pay an additional $503.26, making my total $906.26. I would have had to pay $400 for self pay, which is what I told them in the beginning, and feel as if I was baited to use my insurance which I knew would not pay. I feel this office knew and only wanted to increase what I have to pay, due to my inexperience working with medical companies. THEY TOLD ME my insurance company would pay, I believed them. This should be illegal. They added the insurance with false pretenses.

  Business Response

  Date: 11/01/2022

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.

  Customer Answer

  Date: 11/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9, 2022, I had an *** done on my elbow/bicep. Before going, my insurance company had pre-screened the *** and had a committed cost I was to pay as the deductible, which was $422.12. When arriving, the clerk had me pay $443.03. On top of that, the clerk recorded the original amount of $422.12. I received a few months later an additional bill for $177.88. I did a reconciliation of the additional charges and was willing to pay the charges they had added in on top of what the insurance company had negotiated, but in the reconciliation noted the variance between $443.03 and the recorded $422.12, which should have brought down the amount owed to $156.97 instead of the $177.88. Instead of correcting their error, american health imaging sent me to collections over basically the $21 difference.So, not only did AHI, in my opinion, charge me more than what I was supposed to pay, they then recorded what I did pay incorrectly and took another $21 from me. I am desiring a refund of the $177.88 they have charged me above what was negotiated with insurance. This is a perfect example of dishonest business practices being forced on consumers.

  Business Response

  Date: 09/23/2022

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.