ComplaintsforNesh Auto Sales

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The transaction took place on 5/22 and. We completed the wire transfer of $14,500 to pay for the vehicle in full on 5/23. In addition to the ad, were assured there were no issues with the vehicle. Prior to leaving the lot the check engine light came on. We asked them about it and they were not sure why it came on. They took it for 30 minutes to run a diagnostic and to wash the exterior. They did not reveal the code to us but said it need a new camshaft sensor. He told us to bring it back and they would fix when the part arrived the following Wednesday. Over the weekend the car had issues starting up the car which got us nervous and questioning the true state of the vehicle. I brought it back and they installed the sensor. I asked if the issue starting up the car would persist, and the dealership mechanic said no, even though I saw him having issues starting it. When I asked he said he was just doing a reset to turn off the check engine light now that they fixed the sensor. I left and did not make it home before the check engine light came back on. I called and told them about the check engine light coming back on. I asked them to fix the issue asap, and the associate (*****) got visibly irritated on the call. He said they could not fix it until Thursday of the following week, after I explained the issues starting the vehicle. He did not want to help, which we feel they knew the vehicle had issues and thought they could hide it. I didn't trust what they were telling me so I went to get a diagnostics check and the results were more than just a camshaft sensor. It required a complete timing chain replacement which requires removing the engine. I shared that with them on that Thursday. They did not act surprised, but insisted running another diagnostic which showed the same results I shared. Instead of an apology and a free repair, he gave me a $7k quote to repair it. This was fraudulent on their behalf. I would like a full refund or the repair fixed at their expense.

  Business response

  06/29/2024

  To whom it May **************** are writing to respond to the above complaint by providing the facts and reasonings enclosed. On 05/14/2024 *********************** visited our shop and enquired about the 2014 Audi Q7 we had advertised and acquired recently. At the time of viewing he was given an opportunity to test drive it and check the vehicle. The next day, he returned to us and closed the deal on the above vehicle. At the time of closing, we made him fully clear that the vehicle is sold AS - IS and we offered him a third-party warranty which he refused and took full responsibility of any issues that exists or may come up after the purchase. He then notified us that the check engine light on this vehicle has turned on and asked us to check his vehicle. We then provided him with an appointment to bring the vehicle back and we can check it for him. He then brought the vehicle back and signed a repair order with us for diagnostics and we notified the customer that the initial repair needed is replacement of a sensor, which we discounted the repair and replacement of the sensor on the overall costs, but at that time we explained to him that this may or may not fix the issue, and it may require additional repairs. 
  After he picked up the vehicle again, he then called us a day later and told us that the check engine light has come up again, but he has checked it with another mechanic which also told him that the sensor needs to be replaced as the installed part may be defective. He told us that he has obtained warranty on the vehicle through a third party warranty provider but there is a grace ****** of 30 days before he can use it and he will keep driving the vehicle until he can go through his warranty company. 

  He then called us again a few days later and told us that he diagnosed the vehicle again and another mechanic has told him he needs to replace the timing chain of his vehicle. At the time of closing he even asked us if the timing chain has been replaced and we explained that it has not been replaced and due to the current mileage of the vehicle he may be required to perform a timing chain replacement and asked for additional discount which we agreed to. 

  In regards to the condition of the vehicle and *************************'s at the time of sale, we never stated that there are no issues with the vehicle and we always explain that 'This is a used vehicle that has many components which can be defective or may become defective at any time. We never say a car is good or there are nothing wrong with it, as there may be issues existing that we are not aware of.' Despite the above statement, signed agreement to purchase the vehicle AS - IS and his refusal of a third party service contract, and his knowledge that he may have to replace the timing chain of the vehicle after his purchase, Mr. ****** is requesting us to breach our agreement and his understanding of the contract. 

  Furthermore, we would like to reiterate the fact that the sales agreement included the following statements which the buyer has clearly read, understood and signed:

  The seller, hereby expressly disclaims all warranties, either express or implied, including all implied warranties of merchantability or fitness for a particular purpose and seller neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of vehicle. 

  
  THE VEHICLE IS SOLD WITHOUT ANY WARRANTY. THE ***** WILL BEAR THE ENTIRE EXPENSE OF REPAIRING OR CORRECTING ANY DEFECTS THAT PRESENTLY EXISTS AND/OR MAY OCCUR IN THE VEHICLE UNLESS THE SALESPERSON PROMISES IN WRITING TO CORRECT SUCH DEFECTS.

  If the vehicle is being sold As - Is ***** IS NOT ENTITLED TO RECOVER FROM SELLER ANY DAMAGES OR FOR LOSS OF USE, TIME, OR PROFITS/INCOME. The buyer is responsible for the risk and expense of any repairs or defects on the vehicle now or after the sale. 
  
  In conclusion, we believe that ************************* had a clear understanding of what the conditions of the vehicle was and on what terms he is willing to purchase this vehicle. Despite the above signed agreement, we believe he purchased a vehicle which is fit for its purpose and replacement of the timing chain is part of a service of a used vehicle which he already had knowledge of and knew the risks and potentials of his purchase

  Customer response

  07/01/2024

  The response they provided is incorrect. Yes, we test drove the vehicle, as it is common practice to see how it feels, rides, etc. I made remarks to the salesmen (*****) about the things I could see or hear after driving the vehicle. During the drive I asked him questions about the car and he said everything was fine, and that the car is in good condition. I took him at his word. Mind you, my wife is a witness to the matter. We came back for the vehicle about two days later. At signing *** (the owner, I believe) and i spoke about the Warranty they offer. He thought it would be better I got a longer extended warranty on the car and to take it to Audi to see what they could do, so I did not purchase their more expensive one they provided that only lasted up to ***** mile. They brought the car over with the key in the ignition running. I sat there to additional checks around the vehicle. Noticed that it was not cleaned, and the check engine light was on. They said they would run a diagnostic and to figure out what it was and they would also clean it. My wife and I left for ***** minutes. Upon arrival the issue was a camshaft sensor and they said it would be a simple fix at no cost. We agreed. Now, what I have learned is that a diagnostic will tell you everything that is wrong under the hood. Not just one thing. Had they shared the full issue at that time We would have voided the transaction, but they kept assuring us it was a small issue until I finally took it to get my own diagnostic. They were not honest with us from the day we picked up the car and dragged us out with two separate visits assuring the issue was fixed to tell me that it what I had shared with them. Its dishonest and deceiving and they know it. I was not aware of anything other than what you told me. Nobody would buy a vehicle with the that type of issues We know what AS-IS means, and we would not by a vehicle with a $6-7k problem AS-IS. You were not honest with my wife and I the day we purchased the car and saw the check engine light was on. We would have happily looked at something else on your lot. You gave a car that should not have been for sell and is barely drivable now. I will continue to make those aware of the deceitful service you provided and further escalate this. In addition to this complaint, I'd like to note that we have yet to receive the licensee plate for this vehicle either putting us in a bad spot in the coming days as temporary tags will expire. They sold us a car that we now understand will not pass emissions and we don't have tags. That is not good business!

  Business response

  07/17/2024

  To whom it may concern
  As explained to you, Mr. and ************************ purchased a 2014 Audi Q7 from us on 05/24/2024, under certain terms and conditions which I explained to you during our phone conversation and will explain again in this letter.
  
  The price of the vehicle they purchased was advertised on the market by us for $13990 which according to **************** Tool, it was $1950 below the current market price at the time of purchase. The mileage of the sold vehicle was approximately ***** miles. ** addition to our listing of the vehicle on the market, we also provide a free copy of the Carfax Report of the vehicle to our customers and Mr. and ************************ were given a carfax service history report of the vehicle they purchased. ** the service history report of the vehicle there was no indication of the timing belt replaced on this vehicle and Mr. and ************************ were well aware of this fact. According to the manufacturer's recommended timing belt inspection and replacement is between ****** miles and ******* miles. ******* fact that we believe Mr. and ************************ were well aware of due to the following reason. Your client initially visited our shop on 05/23/2024 and test drove the said vehicle and on 05/24/2024 they came back to close the deal. At the time of closing, Mrs. ****** mentioned to us that she would like to get a reduction on the price as they have to perform a major service of the vehicle soon. Therefore, ********************* the sales representative worked out a deal with your client and ended up selling the vehicle to your client for $13059.88, almost $1000 less than the advertised price and almost $3000 below the Carfax Market Value. ** addition, ********************* and *************** explained to your client that we offer a third party extended service contract for the said vehicle at an additional cost which the base package would cover the vehicle for 3 months or 3000 miles from the date of purchase, which your client refused. At the refusal of the service contract, us and your client agreed and understood that under these terms and conditions, you are taking responsibility for any existing issues of the vehicle and future issues. At a later time we found out that your client had decided to purchase another third party service contract in the market. After closing the deal and when your client was leaving our shop, they notified us that the check engine light of the vehicle was illuminated. Our in-house mechanic scanned the vehicle and found out that the code is related to the camshaft position sensor. ***************, then allocated a time for the week after their purchase to bring the vehicle to Nesh for us to replace the camshaft position sensor, and explained to your client that this is the initial step needed for this issue, however it may not address the issue and there is no reassurance that this issue will be fixed by replacing the sensor. Therefore, your client visited us again the next week and signed a repair order, separate from the sales of the vehicle for a total amount of $267.36 which was discounted at $267.36. The signed repair order also disclaimed all express or implied warranties.  
  After this initial repair they picked up the vehicle again and a few days later they notified us that the check engine light had illuminated again, however since they have purchased a third party warranty, they are not worried about it and they would like to drive it for the next few weeks until the grace ****** of their service contract is over and they can use their warranty. This decision was based on the fact that the car was fully drivable and operational with the existing issue that was causing the check engine to be illuminated. 
  Furthermore, after reviewing the camera footage of the negotiations of the deal, we found out during the time of closing, or at the time of advertisement, we had never made any statements, remarks or reassurance about the cars condition, as our policy is that with a used vehicle we can never say that everything is good as there are thousands of components working together to make a car operable, and neither us or no one else can guarantee that there are no existing issues or may never have any future issues. 
  As explained to you over the phone, the issue your client is having with their vehicle is part of the service of the vehicle, though it is a major service, nonetheless a service. A service that Mr. and ************************ were aware of and expected at the time of purchase. The reason this repair is part of a service is because a timing belt of a vehicle is a wearable part which as mentioned is recommended to be replaced at around the same mileage of the vehicle that your client purchased.
    ** conclusion, we believe that your client purchased a vehicle that conforms with what they bought and service of a vehicle is the least expectation of a used vehicle which Mr. and ************************ agreed to. Furthermore, at the time of purchase, your client understood and agreed that they will be responsible for any existing or future defects of the vehicle. Finally if you decide to proceed this case to litigation, I would also like to reiterate the fact that at the time of purchase, Nesh Auto Sales and Mr. and ************************ signed the arbitration agreement, and we choose to have our dispute decided by arbitration. 
  Yours Sincerely
  
  Nesh Auto Sales
  
  

  Customer response

  07/23/2024

   
  Complaint: 21834682
  
  I am rejecting this response because: The information you provided here is not true, and the cameras you are referring to in your office or outside in the small service shop are irrelevant. Your mechanic did say there shouldn't be any additional issues after he installed a new camshaft sensor. The fact of the matter is you sold us a car that had issues you were aware of and deliberately and actively lied about.

  How simple would that have been when we asked about the Audi and the information about the vehicle was provided to give us an option to move forward or not with the vehicle. To say that we were aware and we negotiated the price based on that is another blatant lie. My wife wanted to go down on the price simply because it is a 2014 with significant mileage and she thought it was too much to begin with. She asked and you offered to give $500 off. we did what anybody else would in regards to negotiating the price on a used car. This was all BEFORE we got into the car to drive it off the lot and the check engine light was on! That was only the 2nd time we had ever been in the car and the first time, during the test drive, the check engine light never came on. Its clear you disabled it ahead of the test drive, then you disabled it again before we took it home when you said the only thing that was wrong was the camshaft sensor that you claimed to fix. Shortly thereafter that same day the check engine light was back on and thats where our back and forth started just before the three day weekend. We immediately asked to return the car to get something different unless you fix it and you assured us it was just a small part you needed to order to fix it. Now its evident you were allowing days to go by in an attempt to lessen our argument to bring it back. The messed up part is it would cost you so little to fix it, and you could probably resell it just as quickly. The effect on us is so much greater than any effect on you to resolve the issue in good faith. We would've happily purchased another vehicle at the same cost! Its unbelievable how you could do this.

  We are taking major risks driving this car just around the corner to drop off/pick up our small children, as in its current condition the chain could snap and provide create a bigger problem. And weve just learned it will cost nearly as *much* it cost to purchase the vehicle to fix the issue. Why would we sign up for that? Who would honestly take this risk if they were given the true answers about the car's condition? The Carfax report can't be the only solid answer, that is why more questions were asked. We had absolutely zero awareness that there were any issues with this truck based on your deception (This car is in great condition, the sensor is just off, well order the part dont worry!) of the car's major issue is a flat out lie. You actively mislead us and you know that you did because you had the diagnostic report but only made us aware of the sensor issue. Your lack of any moral or ethical standards with regard to this matter is appalling and completely reprehensible. It will define and leave an ugly stain on your business.
  
  ******************************

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from ********* in ******* **. Found the car on line though Cargurus, the add stated car would pass inspection. I live in ** and we have tough inspection policies. When the car came in the passenger front blinker was missing, the rear window was dislodged. I took a picture and sent to them before signing for the car. They hired a trucking company to bring the car up. After taking possession of the car, they called and stated I had to file report with police and would have to go after the trucking company insurance. I stated to them I could not do that as I did not have an agreement with the trucking company they had to. I did not get any responses from them when leaving messages, I was told I would have paperwork before the car arrived and 2 weeks later I received it. The add also stated no damage to the car reported but once here I could see that the passenger side front fender had been replaced and painted. Finally got to talk to the owner of dealership and he states sale was as is. I bought this car in good faith and he would not do anything. I did not haggle with them on price but now have been quoted over $2000 to get to pass inspection.

  Business response

  07/24/2023

  To Whom it may concern

  On 06/24/2023 **************** purchased a 23 years old *** Z3 from the ***********. **************** stated that he is willing to purchase this vehicle unseen and he would like us to ship it to his address. We worked out the price and agreed to sell and **************** agreed to purchase this vehicle AS - IS. Under the agreed terms of the contract, **************** agreed and acknowledged that he is responsible for the risk and expense of any repairs of defects of the vehicle at the time of purchase or after. 

  What **************** is stating in his complaint is absolutely incorrect and we have never stated anywhere that it would pass inspections of any states. It is responsibility of the residents of any state to meet the laws and requirements of the state in order to register their vehicles. 

  In regards to the window being dislodged, prior to shipping this vehicle, we sent ****************** pictures of the vehicle on the truck which did not have any signs of dislodging. This may have happened by the trucking company which delivered the vehicle to ****************. When **************** notified us on this issue, we asked him to obtain a police report which can be used as a proof of the damage so we could make a claim against the trucking company's insurance, however, **************** failed to obtain any proofs and notified us that he signed the dispatch sheet of the delivery driver without having any notes of this damage. Again, **************** have provided incorrect information about obtaining a police report as any individual can obtain a police report in regards to damages, regardless of having a contractual relations to the trucking company. 

  At this point we are under the impression that **************** is only seeking to make a claim which has no merit and is attempting to breach the terms and conditions which he clearly read, signed and agreed to. 

  These terms include:

  1 - BUYER IS NOT ENTITLED TO RECOVED FROM SELLER ANY DAMAGES OR FOR LOSS OF USE, TIME OR PROFITS/INCOME. 

  2 - BUYER IS RESPONSIBLE FOR THE RISK AND EXPENSE OF ANY REPAIRS OR DEFECTS ON THE VEHICLE NOW OR AFTER THE ****

  3 - THE SELLER, HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE **** OF THE VEHICLE

• Initial Complaint

  06/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  See Pdf. Consumer believes he is paying to much, requests explanation of all charges.

  Business response

  07/12/2023

  TO WHOM IT MAY CONCERN

  It comes extremely surprising and shocking to us how ******************** has decided to file a report on BBB, as this issue is based on a balance which was due on 10/16/2022. Since the due date of this payment ********************** has been acting deceivingly by letting us know many times that he will be mailing us the balance. As it can also be seen from the Bill of Sale, the amount of $1575 was deferred to later date of 10/16/2022, however the payments which were made were only the following:

  11/12/2022: $1000

  01/04/2023: $250

  Based on the above explanations, ********************** remaining balance of $325 which was due on 10/16/2022 is still unpaid. We have contacted ********************** numorous of times however he has blocked our phone numbers and has ceased all communications in order to avoid paying his balance. As the lien holder of the vehicle and interest holder of ************************** vehicle we have at this point we have contacted repossession companies to recover the vehicle and he will be responsible for all the accumulating fees. 

  On or about 3 weeks ago ********************** contacted us and notified us that he is not willing to pay off the amount due and he will only pay us a substantially less amount and requested us to close the account which we refused any discounts on the balance which was due almost 10 months ago. 

  As mentioned the total amount due at this time is $325, however if this vehicle is repossesed prior to the payment date, he will be responsible for all the accumulating fees

   

• Initial Complaint

  01/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1/6/23:I purchased a 2010 *** M3 convertible from ********* in *******, **. My total price was $20,500, inclusive of shipping, temp reg, etc.We did 2 video walk-aroundsduring those, it was disclosed that the convertible top needed paint work due to clear coat peeling.It was clearly represented that no other panels needed paint work, tires were in good shape, and the convertible top functioned correctly.Upon receiving the vehicle, I immediately noticed that 4 additional panels (trunk, trim, handles)had EXACTLY the same clear coat peeling issue as the topthese just werent disclosed.The convertible top didnt function correctly the very first time I used it.Both front tires have dry rot, and one has two large gouges, almost like someone took a screwdriver to it.When I took the car to a shop to have the top checked, they told me to drive slowly, directly home, and get new tires installed on the front because the ones it came with were unsafe.The rear tires, while they have ample tread, dont even match, not even the same manufacturer.In addition, virtually every panel on this car has had paint work, which wasnt disclosed.I shared with ***************** that I was likely to incur $3k in additional costs, beyond the $1k I was prepared to spend to paint and clear coat the top.He gave me a runaround, saying he needed to talk to his bossI believe he is the/an owner, but I may be mistaken. I said I would pay $2k additional, but asked him to refund me $1k, hence I would pay 2/3 of the new work, they pay 1/3.He said perhaps they could buy me 2 new tires but didnt.In short, they offered me $1k off a future car purchase, yet I will never buy there again.I did purchase the car as is, but based upon their (mis)representations.When we began to disagree, **** said there were local folks who could have done a PPI, yet he never offered that step during my inquiry into condition nor during negotiation.I believe they should pay $1k.I have texts & detailed videos not sure how to attach.

  Business response

  02/21/2023

  We called BBB ******* today and they notified us that we can email you our response therefore we are writing to you in response to the above Complaint ID. 

  On 1/06/23 ******************************* purchased a 2010 *** M3 from Nesh Auto Sales. ****************** resides in Orange, ** and Nesh Auto Sales (Seller) is located in GA. All the vehicles sold by Nesh Auto Sales are sold "AS - IS" which means that any defects existing in the vehicle is the buyer's responsibility to correct. The "As - IS" term is clearly marked in numerous parts of the contract. As our courtesy and comfort to the buyers, Nesh Auto Sales offers virtual tours of the vehicle through video call. This virtual tour allows the buyers to visually inspect the vehicle and ask any questions from our representative. Our representative shows the vehicle to the customer and if there are areas which require more detail or the buyer requests a zoom in on a particular angle or there are areas which our representatives have missed, the buyer can ask for a change of angle of the camera to see the car. 

  As mentioned above, ****************** purchased a ***************************************** which means that this vehicle was so well priced that he decided to purchase it from another state. It is important to note that these vehicles are all used and may have minor issues such as tires or paint fading and Nesh Auto Sales is not offering any warranty on used vehicles, especially if these issues are maintenance related or cosmetic. Our understanding is that even new vehicles which come with warranty, do not cover wearable items such as tires and paints peeling off. 
  To summarize, even though it's the responsibility of the buyer to check the vehicle before purchase and understands that he is taking responsibility for correcting any defects, Nesh Auto Sales took a good faith action to offer the buyer to virtually see the vehicle and ask as many questions as they like and if ******************** did not see the defects did not ask a more detailed video of the vehicle, it is his mistake, and it is not a misrepresentation of our representative.  

  Our view is that ******************** expectations of us to correct defects existing, especially cosmetic and wearable items, are unrealistic.

  Best Regards

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩