Current Alerts For This Business
According to information in BBB files, Serta Simmons Bedding LLC has a pattern of complaint alleging Product and Guarantee or Warranty Issues.
Specifically, consumers are stating they purchase mattresses that are defective and/or not as advertised. They also contact the company in regards to the warranty coverage of their mattresses. However, if no technician is available, consumers are subject to the responsibility of documenting and supplying Serta Simmons Bedding Company LLC with the necessary information. Some consumers are stating that once the necessary pictures and documents are received by Serta, they are receiving incomparable replacement mattresses, not of original size, style, or firmness. While others state that all communication ceases.
On September 23, 2021 and April 14, 2022, BBB contacted Serta Simmons Bedding LLC to request their voluntary cooperation in eliminating the pattern of complaint, however Serta Simmons Bedding LLC failed to respond to either request.
This aspect of the Business Profile will be updated once additional information becomes available.