Complaints

This profile includes complaints for Fleetwood Homes of Georgia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fleetwood Homes of Georgia has 3 locations, listed below.

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  Fleetwood Homes of Georgia

  1515 Kellogg Dr Douglas, GA 31533

• 

  Fleetwood Homes of Georgia

  1006 Bowens Mill Rd SW Douglas, GA 31533-3918

• 

  Fleetwood Homes of Georgia

  P.O.Box 1050 Douglas, GA 31533

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHASED A HOME FOR THEM LESS THEN A YEAR AGO THE HOME IS UNDER WARRANTY AND THE AC QUIT WORKING CONTACTED THEM ON 03/29/2023 ABOUNT FIXING THE ISSUE FIRST THING THEY DID WAS PLACE THE BLAME ON THE AC COMPANY AFTER CONTACTING THE AC COMPANY IT TURNS OUT IT IS A FLLET WOOD ISSUE AND SHOULD BE FIXED UNDER THEY WARRANTY SO AFTER CONTACTING THEM THEY STATED IT WOULD BE WEEKS BEFORE ANYONE COMES OUT TO FIX THE ISSUE AND WE LIVE IN SOUTH GEORGIA WHERE IT IS 85 TODAY THIS IS RIDICUUS THAT IT TAKES THIS LONG AND WE HAVE 3 SMALL CHILDREN IN THE HOME

  Business Response

  Date: 03/31/2023

  Good Morning,

      I spoke with  ******* ***** **** ********** this morning about her complaint, I explained we didn't have a contractor available today. Our contractors are already scheduled out. I told her I would have a contractor contact her the first of next week. After speaking with her I contacted our contractor and asked him to schedule this work for the first of next week. Later in the morning my service manager (Michele Newell) received a call from ***** ****** which is not the Purchaser of the home, she told him I had already spoken to a contractor and would schedule the first of next week. The repairs will be taken care of next week. ** ******** ******* ******

  Customer Answer

  Date: 04/05/2023

   

   ********** ******** * ** ********* **** ******** *******:

  repair guy came out today and stated that he was just a handy man and would have to contact Fleetwood because he did not have ac knowledge to fix the issue the ac that they just told him to change the breaker which is no the issue becuase the ac keeps freezing up and the ac still is not working, and this is now day 7 of no ac in 88 degree weather 

  Regards,

  ***** ******

  Business Response

  Date: 04/06/2023

  Good Morning,

     I spoke with the homeowner yesterday and explained to her Fleetwood did not install the A/C. I also called her Dealer and asked them to contact the A/C installer. We have addressed Fleetwood issues. Thanks

• Initial Complaint

  Date:06/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiancé and I purchased a brand new 2022 Fleetwood home on March 10, 2022. The home was in production and delivered several weeks later. We did wait until May 28 to officially move in. Before we moved in we done a walk through and made note of all problems we saw that were the responsibility of the manufacture to be fixed. Things such as the front door not closing, gaps in the wall where wall had separated, trim not attached in multiple places, we even had an issue to where part of the house did not have power. On June 1, the manufacturer sent someone who did go through and work on some issues, like some trim work, some caulking that needed done. He attempted to fix the non closing front door and there is now a gap on the outside and inside under the door where the work has been done poorly. I literally have at least 10-12 emails where I have spoken with ****** at Fleetwood regarding all the problems and the only response I get is “yes ma’am, I understand the frustration” “we will be sending someone” ****** was contacted 2 times in the last 5 days about a toilet leak, no one has still come to fix this. Things like this should not be happening on a brand new 2022 home! We even have places in the laminate flooring that are already tearing because something is pushing up through the floor. This is unacceptable. The worker that did come on June 2 and attempt some work, said the only thing to do with the floor is “patch” it. That there is no way the company would re-floor the home, however there are at least 5 places that have been found so far where the flooring is bubbled because of something coming out the floor. The master bedroom has a power issue. And I mean when I switch a fan from high/medium or low the lights in the ceiling flicker. This is a fan that plugs into an outlet. Why would an outlet have anything to do with the lights? I literally have a list of problems as well as all emails exchanged about the issues.

  Business Response

  Date: 06/03/2022

  We have spoken with the homeowner, we have a work order to take care of her service issues. Thanks, ******

  Customer Answer

  Date: 06/10/2022

   

   Complaint: ********

  I am rejecting this response because: today is June 10, I have NOT received a call regarding repairs on my brand new home. On June 6 I received an email saying someone would be calling and setting up a time for repairs this week,  it is now 4:12 pm EST and no one has reached out regarding a work order. 
  

  This is very unprofessional on Fleetwoods part.

  Regards,

  ******* *****

  Business Response

  Date: 06/13/2022

  I called and spoke with ** ***** and explained our contractor will call her today and schedule for later this week  Thanks