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Business Profile

Dentist

Chapel Hill Family and Cosmetic Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Chapel Hill Family and Cosmetic Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chapel Hill Family and Cosmetic Dentistry has 3 locations, listed below.

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    • Chapel Hill Family and Cosmetic Dentistry

      3136 Golf Ridge Blvd Ste I Douglasville, GA 30135-1964

    • Chapel Hill Family and Cosmetic Dentistry

      3000 Chapel Hill Road Suite 104 Douglasville, GA 30135

    • Chapel Hill Family and Cosmetic Dentistry

      3133 Golf Ridge BLVD Douglasville, GA 30135

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid upfront for **** line braces which was not cheap and on my last scan the dental assistant scanned my information under the incorrect doctors name but didnt call me and the office was telling me I had to make another payment which I know that was incorrect. So after weeks went by I finally got a call to come back in to make an appointment to get rescanned so I can get my new order of trays. I completed my visit , Its been weeks and I called the office to see if my order have arrived and they are still giving me the run around stating someone will call me and they never do

    Chapel Hill Family and Cosmetic Dentistry is NOT a BBB Accredited Business.

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