Business ProfileforK&M Floors: Atlanta Hardwood Flooring Installation & Refinishing

I contracted KM floors do replace my bathroom tile and on October 26th, 2023, the work was set to begin. KM does not have any staff workers, and only uses contractors, and the first visit was from a plumber who was instructed to remove two toilets and a bathtub that was resting on the tile (not built in). The plumber removed one toilet and disconnected the tub, and rather than simply taking the pipe out of the existing tile slot, they decided to start tile demo and cut into my sub floor, causing significant damage. The plumbers came and left without addressing the damage. Since KM was set to have their tile contractor start work on 10/27, I assumed they would fix this damage. When the tile crew arrived on 10/27, they were not briefed on the job and was unaware of what the scope of work was. Rather than calling the office or their boss to ask for the job plans, they decided to leave and refuse to do the work. When I called the KM rep, they told me their crew refuses to do the job, likely due to them not knowing what the scope was and the embarrassment of showing up unprepared. As a result of KM only having one contractor to do tile, the sales rep decided to take the liberty of canceling my project. I was left with a toilet detached and a damaged sub floor. I asked KM to fix or pay for the repairs on my sub floor, to which they declined. I paid $2,200 down and received a check for $315 for un finished work, despite the only work competed was the tub removal and one toilet. They dropped off $700 worth of tile a few hours later, after initially leaving with it in their van. I was told they did $1,100 of labor, which is not true. In fact they did $500 worth of damage to my sub floor, which I had to pay to fix. I am owed the remaining $1,000 and the damages, so I am seeking the assistance of the BBB to help settle this bad debt.