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Find a Location

Southern Landscapes And Designs LLC has 1 locations, listed below.

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    Business ProfileforSouthern Landscapes And Designs LLC

    Landscape Design

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8601 Baldwin Pkwy Suite 200, Douglasville, GA 30134
    BBB File Opened:
    1/23/2020
    Business Management
    • Patrick Ferguson, Owner
    • Ms. Jennifer Koon, Sr. Landscape Designer
    Contact Information

    Principal

    • Patrick Ferguson, Owner
    • Ms. Jennifer Koon, Sr. Landscape Designer

    Customer Contact

    • Patrick Ferguson, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    04/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Date of Transaction: 9/24/2021 The amount of money paid: 1st installment - $19,477 Ref# ***********/ Payment of invoice #***** 2nd installment - $10,000 Check # **** 3rd installment - $13,231 Check # **** 4th installment - $7,000 Check # **** Total amount $49,708 What the business is committed to provide you: Provide an outdoor living area with proper irrigation, drainage and outdoor shower water line. What the nature of the dispute is:We still have severe flooding issues, and the drains are not working. The pool shower pipes that Southern Landscapes and Designs ensured us wouldn't burst because of cold weather- have and happened back in December. We were out of town, and the outside shower line busted and ran for 2-3 days, amounting to a bill of over $1,940. I've repeatedly attempted to contact them about this situation with no success. We have been ****** patient, and this is unacceptable. The chances of this happening would have been less, having the pipes and drainage were secured and wrapped. I ask that we rectify the drainage and shower breakage and help with the water bill as soon as possible. We've paid more than $50,000+ and had more problems with the landscaping and drain in one year than most people have in a lifetime. Whether or not the business has tried to resolve the problem:No. Dates attempted to call:2/16/23 -no response 3/15/23 email sent 3/21/23 ***** left voicemail 3/25/23 **** left voicemail 4/4/23 **** left voicemail

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Donna K

    1 star

    07/14/2023

    In October of 2021, I signed a contract with Southern Landscapes and Designs owned by *******************************. At that time, I paid the full amount. Over the course of almost two years, I have been extremely dissatisfied with the work, the timing and the lack of (or poor) customer service.I am a senior who spent over $6,000 (a lot of money for me) for a design and landscaping for the front of my house. I paid in full two months prior to delivery. I was told the design included plants that would bloom year-round adding color to the front of my house The landscaping was planted mid-December 2021. I questioned the timing and was told this was a perfect time to plant In June of 2022 (6 months later), I started complaining nothing was blooming. Not one plant was blooming and there was no color provided by these plants Some plants were dead and some looked like weeds.*******, the owner, finally came out August 4, 2022 and said he would make things right. I have not heard from him since A representative came out in November 2022 and said to give the plants another season to bloom (spring of 2023)I have received virtually no customer support! I am calling daily with no call backs. Southern Landscapes and Designs took my money, delivered and planted the items and has ignored my calls for almost two years! I talked with three representatives but all have since left the company. Southern Landscapes and Designs has offered ********************* I now question The Ethical Practices of Southern Landscapes and Designs BUYER BEWARE

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