We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Johnny's New York Style Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    10/05/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I posted a negative review on ****** and ********* I received a generic response on ****** saying to email them at ********************************************************* and that the owner of this franchise location would call me. I never received any responses at all. Here is the email:My husband and I stopped out for lunch at Johnnys on *********************** year old daughter joined us about 15 minutes after we had arrived.My husbands order wasnt put in so he watched us eat.Once we asked about it we were told that it was still in the oven.A sandwich that wasnt ready for over 45 minutes???When it did arrive it was burned. But the bigger problem is that after drinking of half of her soda my daughter saw a piece of chewed gum floating in her soda.It was not hers. It was not any of ours.The waitress said " Oh, your gum fell into your drink?" My daughter said No - it's not mine. Then the waitress said - I cant chew gum because I wear braces, so its not mine thats weird.No apology no discount no manager to talk to no NOTHING. That is possibly the most disgusting restaurant visit Ive ever had.We were so grossed out that we couldnt even eat the $65 worth of food we ordered.I paid the bill and promptly left.I used to stop a few nights a week at this location with a freight for dinner.Im not coming back.Not only was the service terrible.But the response to serving us a drink with someone elses chewing gum in it was atrocious.I wrote what happened on the restaurants copy of my receipt hoping someone else would see it too. This should have been taken to a manager - something should have been done.At the least a discount or refund should have been given.We took our food to go and opted to throw it in the trash because we were so disgusted.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

B-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 16

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2911 Chapel Hill Rd #255

Douglasville, GA 30135-7142

(678) 214-8486

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.