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Business Profile

Plumber

New Era Plumbing, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My septic tank was full and backing up in my house. I reached out to New Era Plumbing, **** and ***** from the company came out to my house, dug up everything and advised I had 3 options. 1st was $495 that was to empty tank only but would only get me through a couple of weeks. 2nd option to empty tank and flush lines for $1349 which would get me 6mnths to a year. 3rd was a complete overhaul of the tank for $8500. I elected to go with the second option, I wrote them the check for the $1349. Two weeks later my tank is backing up again. Immediately contacted New Era, an appt was made for them to come back out Sat. 2/24. Which they just cancelled without telling me anything. I called back that following Monday was told by the receptionist ******* that she didnt know why the appointment was canceled. I requested for a manager or owner to contact me. I was told I would receive a call that following morning, never received that call. Called back and have requested a call from a manager or owner several times and have yet to receive a call. This is extremely bad business, if the company is on the up and up why is the manager not calling me?? I will go as far as I have to, to get the word out that this company is a scam! HELP!

New Era Plumbing, LLC is NOT a BBB Accredited Business.

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