Customer ReviewsforClosets By Design of Atlanta

I called the customer service number to schedule a representative to come out to design and estimate 3 closet for a new home. I received a confirmed appointment time. My husband and I took off work to meet them there. We waited 30 minutes before calling. After 30 minutes, we called to see if when we expect someone. Only to discover we didn't have appointment. The representative said that the corporate office (Atlanta) scheduled it and the local office was to have someone call me. However, when I initially call to set the appointment, I received a CONFIRMED email of the scheduled appointment. The local took my number to and said they were contacting the corporate office to see if there was something they could do. 10 minutes later I received an email from corporate (*****) stating that my home was not in a service area and an appointment will not be made. I was extremely upset at this point because as a result of my inconvenience, I didn't even receive a phone call. I felt disregarded and disrespected. This is unprofessional and unacceptable. Closets by Design WILL NOT GET MY MONEY.

Wow to my surprise, they have plenty of complaints. *****, a closet designer, came to home and designed my closet. I was put on a 3 amount payment plan until I reach the total cost of my closet. ***** told me the second payment was to lock me in on the schedule for installation. Before sending my payment, I reached out to her via text to get the date that they were going to come out. She responded by saying she would contact the warehouse and give me a call with the date. She called me saying May 17 was the date. I sent my payment by ***** 3 mins after our call and placed my date in the memo of the Zelle. As May 17 starts to approach, ** preparing my closet, moving my things and realized I had never received a call/text/email confirming a time they would be here. So I texted ***** and asked her about a time and she said she would contact the warehouse and someone would reach out to me. The warehouse left me a voicemail stating that they heard I was ready to get placed on the schedule. So I called back to inform them I already have a date for May 17. A rep name ***** said she had seen no calls from ***** calling in to schedule me, she also said it was no notes in my file confirming the date. I had informed her I had proof of ***** informing me of the date and she asked that I sent my evidence to an email in which I did with screenshots of our texts and call logs showing I had sent my Zelle payment 3 mins after disconnecting and had the date in the memo of the payment. I was transferred to a manger name *****, he informed me that the earliest they could schedule me was May 31, 2 weeks out from my original date. I asked for some sort of credit compensation since now they have inconvenienced me and ***** told me he would be in contact later that day or the following morning. He never called. When I called to follow up, he acted as if he did not know who I was and said he had no notes in the file. Couldn't do a credit or refund! It gets worse but dont book these people

Well , this is another complaint regarding service and charges on a big project . Long story short the sales person modified out drawings and one guest closet space was left out from the project without telling us anything.The master closets were not completed as our original drawings, When I received DOCUSIGN I went ahead and sign without even thinking to check what we discussed few hours before, my big mistake.....project was over $35k and was not completed properly per our request. I trust this company and they messed up everything and still asking for more money for modifications that were supposed to be done at the first time.After installation I realized a difference from my design and when a contacted them they were not aware of what I supposed to have , basically I got screwed by the sales guy and the whole team . This is unacceptable!!! WE were trying to discuss with them and told them to fix the issues and they told us if we want to have all the issues resolved we need to spend another 12K for the modifications. They are ripping off the customers lying them telling them something at the beginning, giving them different prices and they do whatever they want at the installation to benefit them plus they ask to pay everything upfront without customers knowing what service they offer. This company should not be in business because they cheat the customers . We are so upset and it is very frustrating what happened to us . Please take an action with this company Closet by Design, this is not acceptable !!!WE hope this should be elevated and take action on this complaint.DONT EVER DO BUSSINESS WITH THEM !!!

As a former employee, I wouldn't recommend this company to ANYONE. Prices are blown way out of proportion for the material being used. Bogus sales prices make the client believe they're getting a deal or a major discount but not in the slightest. We are told (as employees) that there is a three to six month wait-list which makes the company seem legit right? Wrong! By the time the installers get to a clients home, they usually don't even remember what they designed. To make matters worse, we are required to ask the client for payment before the install (which isn't even legal by the way.) Even going as far as writing down your credit card numbers. If that doesn't raise any red flags, then by all means, waist thousands of dollars on particle board. To say anymore seems like a waist of breath. Don't be dumb. Find another Company

NOT WORTH THE NIGHTMARE INSTALLATION. I had a terrible experience with Closets by Design and spent over $10,000.00. On the day of installation, they forgot our pantry and thankfully I saved all the documents because they denied I ordered it. I had to resend the receipts twice to the office to prove what I had purchased, they didn't come the next day to install the pantry as promised. We had to have our kitchen in disarray until they finally came the 3rd day! The first installer to enter my home wore booties on his shoes. I assumed the remaining workers would do the same so I did not put anything down to protect my childrens' nursery carpet or my master bedroom carpet. Unfortunately, the workers did not wear booties or cover the carpets where they were walking during the install. All day, they walked on our bedroom rugs and made them dirty and grimy. When I called to complain, I was told they should have worn shoe coverings for the install. They asked for photos of my carpets which I sent. I had to have the carpets professionally cleaned by ******* Steamer the next day costing $312. ******************* said to send her the receipt and she would have it reimbursed. 2 weeks go by and I follow-up today - She denies her promise and says it is not her department. ***Do not deal with this company. They do not follow professional standards for working in your home and you have to go in circles to get them to do their basic job. Not worth the money or hassle! I was going to have our garage closets done but I will definitely be using another company. RUN!

I regret calling Closets By Design. My sales rep came in, took measurements and **** what I could get on paper. After a few days I started hanging clothes in my builder grade closet and realized what she designed still wouldnt address my storage problem. Per the contract customers only have 3 days to cancel via mail. It was 10 pm and all mailing services had closed so I sent my rep an email asking to cancel for now until I had more money to spend on a more sophisticated design. She responded the next day and said it was too late. That same day I texted her a picture of a closet I thought would address my issues. She told me she would call me later that day and we would talk. Four days went by and I had to reach out to her again. We never talked on the phone so I couldnt clarify what she initially designed and what to expect. I sent yet another follow up message asking for a 3D rendering because all I received was some rectangles drawn on paper. She said she would get with her manager. Again no follow up on her part. The last time I communicated with her was on May 18th via text. That same day I called the office and tried to cancel. The guy I spoke with wasnt willing to accommodate my request. I explained what I was getting wouldnt fit my needs and I was no longer interested in the system or service. He told me I could get another closet done which again is forcing me to accept something I dont want. Even if I moved out of my house they refused to cancel. They said they can install somewhere else where there is a Closets By Design branch or I can ask someone I know if they needed a closet system but I would have to get that person to pay me back and not Closets By Design.Nothing I was quoted for is custom made or required special fabrication. In actuality the system that was designed is no different than a DIY system. Its 2023 and for mail to be a customers only option of cancellation is outrageous. You dont even get a 3D rendering.

Terrible company with horrible installer and scheduler. Left our work with incomplete and imperfect install even after 3 visits they got the door sizes wrong. Then installed the door pulls in the wrong place...then they keep you holding on the phone

This location has been the absolute worst to deal with. I had my appointment scheduled for around 8 weeks and the night before they called to confirm that they would be there the next day. They NEVER showed up or called to tell me that they needed to reschedule my appointment due to staffing shortages. I had to call the office multiple times to attempt to rectify this and reschedule the appointment (this was on a Wednesday). They rescheduled me for Saturday at 12:30 pm-they again did not show up on time and did not arrive at my home until 3 pm for a 4 hours install. There were several things that were missing and not installed and the measurements were not done correctly by the sales person. I have had no phone calls from the office to again schedule for someone to come out and finish this job. I have had to call the office multiple times again as if you do get someone on the phone they promise to have someone call you back and no one does. At this point the job is not finished but Closets by Design went ahead and charged my credit card for the remaining balance with nothing scheduled to finish. This company does not care about the customer at all and just wants to run off with your money. No one has tried to make this right!

My designer Gretch was great. The issue was the install department that was the install department and I wish I could give them a ZERO. I called before noon 3 days before the scheduled install and gave their office my credit card to pay the remaining balance. The lady took my card information including expiration date and 3-digit security code. Her exact words were "that she would process my payment and email me the receipt". I was okay with that...BUT...that never happened. SHE LIED!!! She never processed the payment. Then I get a message over the weekend from ******* saying that I said I would pay the balance with a check... which I never did. INCOMPETENT TO SAY THE LEAST. So when I called early the install day to confirm the time, they proceed to tell me that the installer called out sick and that I needed to re-schedule. ABSOLUTLY NOT! I had taken the day off, my room was in a mess and I was losing money. So ***** tells he would do the best he could to make this happened today and call me later. So I finally called him back hearing " I was just about to call you". He tells me an installer should be there in about 1 1/2 hours, Well it actually ended up being over 2 hours. Then the installer asked for my credit card info. I let him know that I had already paid. Then I get a call from the office asking for the info which turns into a heated debate because I had called 3 days before SO WHERE WAS MY CARD INFO!!! I had already signed the paperwork for them run my card. So should I have to give it to them again, then they threaten to have the installer leave. I worked for a Fortune 100 company and have processed over $50,000 with same info I gave them with no problems or signature. MY TRUST AND COMPETENCY LEVEL FOR THIS COMPANY IS ZERO. PLUS THEY DIDN'T HAVE ALL MY PIECES... REALLY...THIS IS STUPID!!! I will NEVER recommend Closets by Designs to ANYONE. I SHOULD HAVE USED ********** CLOSETS. PLUS THEY WONT GIVE REFUNDS.THAT'S A REAL PROBLEM BAD BUSINESS

The worst closet designers ever. HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! PLEASE DONT PURCHASE ANYTHING FROM THIS COMPANY!!! I have three closets that need it to be designed and installed. The first designer didnt care how she designed my closets and quoted me the wrong price. Ill call them and made another appointment for them to come out and re-design the closets because the first design didnt save the layout first sign of trouble. When the second designer came out to view the layout ****************** the price was quoted too low. ******************** re-designed my children closets. My first closet needed to have a wall demoed out between the two so I had done she was supposed to come out to remeasure, never did come. The look of her design she measured 12 inches for the shelf space and I needed 20 inches shelf space. If she would have came to remeasure the design/layout she would have seen the ample amount of space between the back wall and front of the closet. ******************** did not even maximize my children closet space for their clothes and shoes. The installers was supposed to been at my house at 9:00am installation manager ***** called me stating I had to wait until 2:00pm. I told him I had to pick up my children from school at 3:00pm. He was unsympathetic, rude and disrespectful. He didnt want to compensate me for my precious time for the delay on installation and wrong measurements. His mission was to charge me 20% extra for rescheduling and the sales team wants to add $2250.00 for materials. This company is all about price gouging their customers, not maximizing space and dont want to help or please a very upset customer. I GOT RIPPED OFF!!!