Complaints

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• Initial Complaint

  Date:06/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2500 to Trinity International University of Ambassadors to receive an honorary doctorate from an accredited institution. I was not told rhis was a 503c or nonprofit making a profit of under 50k as the amount they received for one graduation was almost 200k alone. There was no coursework with any certification or degree and they are not an accredited institution. They based scammed us out of a donation to their non profit. My 2 receipts say they went to VIP Global which *********************** owns and is a magazine, not TIUA but my receipt says TIUA. The other **** payment went to Trinity Coaching LLC which is ********** ******** business. It is not TIUA. My receipt says TIUA. I feel they are funneling money to their private businesses as to avoid the taxes on their nonprofit. I feel they also cycled payments to different owners of TIUA to be paid individually. There were 69 graduates and all familyband friends paid $125 per person to seevus graduate with merely a piece of paper that means nothing. I have disputed my payments. I'm filing a complaint. They are targeting Africans and black Americans especially black women and I'm upset this happened. They should have told us all of this up front. They also said that my first payment wasn't received and tried to keep my **** and that they aren't associated with VIP Global. I looked thr company up and thats how I found out *********************** owned it and it was her magazine. I proved it with Mt receipt and then they said "oh we are affiliated with them"They told us directly in graduation after it was over that they a 503c and operate on donations. This is after it was all paid for and over, after 69 of us plus family paid well over 3k for this accredited institution and tickets, food, hotel and travel. We were given no course work for any certification which was just given to us and I'm afraid I would have gotten in trouble with my own LLC if I used it to coach. I cannot find then accredited on any site.

  

  Business Response

  Date: 07/14/2023

  First and foremost, we want to emphasize that ************** was never offered anything from Trinity International University of Ambassadors. The honor she received was solely from a separate entity **** ****** of ******** and VIP Magazine. We want to ensure that there is no confusion regarding the origin of the honor or any paperwork associated with it.
   
  Furthermore, we would like to highlight that our program has a longstanding tradition of honoring exceptional individuals in various fields, including business, ministry, and the community. We are dedicated to recognizing and uplifting deserving individuals who have made significant contributions in their professions. It is our commitment to continue honoring such individuals and supporting them in their endeavors.
   
  In regards, to ****************** situation, we have attached copies of emails wherein she acknowledged her understanding of the false information she shared and her intention to rectify it. We appreciate her cooperation in this matter.
  We would also like to reiterate that the business course taught from the business school is designed to assist individuals in starting or growing their own businesses. Also, an opportunity to get certified to become business coaches through the school of business. We have received positive reviews from numerous current and previous students who have benefited greatly from our program.
   
  To address ****************** concerns and ensure her satisfaction, the school of business promptly refunded her fee. We believe this action demonstrates our commitment to resolving any issues and upholding our dedication to customer service.
   
  We value your involvement in this matter and appreciate your support in helping us maintain our high standards of integrity and professionalism. We remain committed to serving our community and honoring deserving individuals in their respective professions.
   
  Thank you for your attention and understanding.
   
  Sincerely,
   
  Trinity International University of Ambassadors

  Customer Answer

  Date: 07/16/2023

   
  Complaint: 17407349
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************