Reviews

Review Details

• Review fromKathryn B

  Date: 03/08/2025

  1 star

  Kathryn B

  Date: 03/08/2025

  I purchased a ring for the first time in early February 2025. It arrived. In person it was lovely but exceedingly light at just 2 grams to carry .75 carats of flawless diamonds. It was listed as a *** ******** collection. I called to request a return authorization and they said it was not branded *** ******** ring. I felt somewhat duped and very disappointed. Here I am 10 days out after I saw the return accepted and I am still waiting for the credit. I am accruing interest. Why so slow? I only had it for less than 24 hours. Why would extensive research be needed? I will not shop again as this return process is costing me a lot of money, and somewhat deceived that it wasnt a *** ******** during a *** ******** segment. Very, very disappointed.
  

  Gem Shopping Network, Inc.

  Date: 03/10/2025

  Thank you for your feedback. Im truly sorry to hear about the disappointment with your recent purchase and the issues during the return process. We strive for clarity in our product descriptions, and I regret any confusion regarding *** *** ******** collection. We are addressing this to prevent future misunderstandings.I tried to contact you by phone and left a message, as I look forward to speaking with you soon to discuss this matter further.I understand your frustration with the delay in your refund and the accruing interest. Please note that refunds generally take 7-10 business days to process. Im pleased to inform you that we expedited your refund today, and you should see it reflected on your card within the next few days.We value your business and are here to address any further concerns to restore your faith in our service. Feel free to reach out to me directly at ************** for any assistance.

• Review fromSUMAIYAH R

  Date: 11/30/2024

  1 star

  SUMAIYAH R

  Date: 11/30/2024

  I bought a beautiful pearl necklace and waited over two weeks for them to tell me it was being processed for shipping. Instead, I received a cancellation notice. It read as if I cancelled the order. I sent an email back only for it not to be received by gemshopping. I called and was told to call back on Monday. They took my money and I won't get it back until another 15 business days. So unethical. Be careful. I will never order from them again, let alone watch their show.
  

  Gem Shopping Network, Inc.

  Date: 12/03/2024

  We sincerely apologize for the inconvenience and confusion surrounding your order. We understand how frustrating this must have been, especially with the delay in communication due to our office closures for the holidays.Please rest assured that Gem Shopping Network only charges your account once your order is invoiced and shipped. Any funds listed as "pending" are part of the authorization process and will be released by your bank if the order is canceled. The timing of this depends on your bank's processing policies.We value your feedback and are committed to improving your experience. If you have any further questions or need assistance, please dont hesitate to contact us. Wed love the chance to make this right.

• Review fromWesley M

  Date: 10/16/2024

  5 stars

  Wesley M

  Date: 10/16/2024

  They've been honest about every product on TV's descriptions, and that we've purchased. They have the best of the best when it comes quality jewelry and gemstones, and customer service. I personally would recommend *** for your jewelry needs, that is, if you can afford their quality.
  

  Gem Shopping Network, Inc.

  Date: 10/23/2024

  Thank you so much for your wonderful review and kind words! Were thrilled to hear that youve had such a positive experience with our product descriptions, quality, and customer service. We take pride in offering only the best when it comes to fine jewelry and gemstones, and we're glad that it shows. Your recommendation means a lot to us, and we look forward to continuing to provide you with top-tier service and quality pieces. Thank you again for choosing *** for your jewelry needs!
  

• Review fromJanet C

  Date: 07/26/2024

  5 stars
  I have made over 40 purchases ranging from ******* to ******** that I have kept I am very pleased with the quality and beauty of the jewelry. If the carat weight is less than 4, I ask the host to show how it looks on so I can judge the size. There have been many times I have changed my mind and decided to return an item. No problem reaching customer service and return went smoothly.

• Review fromBarbra V

  Date: 06/14/2024

  1 star

  Barbra V

  Date: 06/14/2024

  I have been trying to reach their customer service department for 5 days. The phone # says customer service is down - 20 calls later same message. I emailed them - 4 times, NO response. I have tried every number on their website to no avail. Even left a message on one phone # and the message said I would get a call back. NOPE.Their policy is you must receive a return authorization number w/in 7 days of receipt of item BEFORE you can return the item otherwise you will not receive a refund. Well my 7 days are almost up. Also, I didn't learn my ****** the past couple of times that the item I received is not as appears on TV. I need to return this item and get my money back. I need someone to contact me asap.
  

  Gem Shopping Network, Inc.

  Date: 06/26/2024

  Thank you for reaching out and sharing your experience with us. I apologize for the inconvenience and frustration you've encountered while trying to contact our customer service department.
  

  We have attempted to reach out to you by phone and responded to your email on 06/21/24. I understand the urgency of your situation, especially with the 7-day return policy. Rest assured, I am here to help. I will personally ensure that your request is prioritized and that someone from our customer service team contacts you as soon as possible to provide you with a return authorization number and further assistance.
  

  We value your feedback and appreciate your patience. If there are any other details youd like to share or if you need immediate assistance, you can now contact **************** at ************ and select option #2 for **************** and please ask for the Manager *****. 

• Review fromJulie B

  Date: 01/30/2024

  1 star

  Julie B

  Date: 01/30/2024

  I bought an item but I got it home. Looked nothing like it did on TV where they magnify the jewelry and the hand wearing it. Ems are tiny compared to the screen returned. Item received return on the 19th. Receipt says refund 7 to 10 business days. I called on the 11th day and asked where my money was? I was told no that's 7 to 10 business days. Your refund may come after two billing cycles. What you're holding my $1,000 hostage for two billing cycles. Then they told me my receipt said 7:00 to 10 business days. No, it does not. This is 7 to 10 days. I should not have to call you. Looking for my money. Sketchy business practices called there. Was told supervisor to call me back. No call back. Still no return on my money
  

  Gem Shopping Network, Inc.

  Date: 04/12/2024

  Hello *****, 

  Thank you for taking the time to leave a review, and please accept our sincere apologies for the delay in our response.
  At Gem Shopping Network, we value all feedback from our customers as it provides valuable insights that help us improve the way we do business. We deeply regret any inconvenience you experienced, including the delay in processing your refund.
  

  We also apologize if the details of our refund policy were not clear in the email you received or were not explained adequately by our customer service representative. Ensuring clarity and transparency in our policies and communication is essential to us, and we recognize that we fell short in this instance.
  

  Please know that I am here to assist you with any unresolved issues or if you require additional information. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
  

  Once again, we apologize for any inconvenience caused and appreciate your patience and understanding through the process.
  

• Review fromDominick A

  Date: 01/26/2024

  1 star

  Dominick A

  Date: 01/26/2024

  I bid on a ring on the GEM SHOPPING NETWORK and had no idea of what I got until the item came. Once I saw in person the stones on ** appear much larger than they are. The stone sizes are not depicted only the total carat weight is given. Make sure you ask what the size of all stones are to give you a better idea of the accent stone sizes. The gram weight of the ring was not on the ** or on the invoice when that arrived with the item. If I would have known what the gram weight was, I would have bid lower. This fact was not disclosed. In a regulated industry they are to have the gram weight of the item marked on the item. I called to renegotiate the price however they stated to return the item. However, to return is very costly. Beware and don't let them push you or pressure you for a quick sale ask all questions. DA
  

  Gem Shopping Network, Inc.

  Date: 04/12/2024

  Hello ********************,
  
  Thank you for taking the time to leave a review, and please accept our sincere apologies for the delay in our response.
  
  At Gem Shopping Network, we truly value all feedback from our customers as it plays a vital role in improving the way we conduct our business. Your insights are incredibly valuable to us, and we are committed to addressing any areas where we can enhance our service.
  
  I'm pleased we have had the opportunity to discuss your concerns on a couple of occasions, and I am confident that we have successfully resolved the issues you experienced previously. Your satisfaction is of utmost importance to us, and we are grateful for the opportunity to address your concerns and improve your experience with us.
  
  On behalf of the entire team at Gem Shopping Network, I would like to express our gratitude for your continued trust and support as a valued customer. Please do not hesitate to reach out if there is anything else we can assist you with in the future. Your satisfaction is our priority, and we are here to help.
  
  Once again, thank you for your feedback, and we look forward to serving you again soon.

• Review fromRob M

  Date: 01/17/2024

  3 stars

  Rob M

  Date: 01/17/2024

  Over the past several months, I have purchased several items. Some of what I received looked much different in person. Almost as if the scale of the product is being skewed on air. Im not implying that, but the items received are much different in person . The other consideration one should consider when purchasing with GS, is the cost to return an item. I am thankful for the seven day return policy, but it gets expensive to return items. The customer incurs the cost to ship the item back, and the additional cost to insure it. Youve also got a potential restocking fee. It becomes very costly. One thing I have found is that thus far, the level of customer service has been stellar. I recently questioned a customer service manager as to why it is that GS has nothing newer than a 2021 review on their website. Im awaiting a response
  

  Gem Shopping Network, Inc.

  Date: 04/12/2024

  Thank you for taking the time to share your feedback with us, and please accept our sincere apologies for the delay in our response.
  

  At Gem Shopping, we highly value all feedback from our customers as it greatly contributes to enhancing the way we conduct our business. Your insights are instrumental in guiding us towards improvements, and we are committed to addressing any areas where we can do better.
  

  I am glad that we had the opportunity to discuss your concerns on a couple of occasions, and I am confident that we are actively working on updating our reviews on our website. Your trust in us is greatly appreciated, and we are dedicated to ensuring transparency and accuracy in our online presence.
  

  I am also pleased that I was able to assist you occasionally with previous orders via email or phone. Your positive feedback regarding the customer service provided by my team is truly encouraging and reinforces our commitment to delivering excellent service to every customer.
  

  As a loyal customer, your satisfaction is of paramount importance to us. Please do not hesitate to reach out if there is anything else we can assist you with in the future. We are here to help and ensure your continued satisfaction with our products and services.
  

  Once again, thank you for your loyalty and for being a valued customer. We look forward to serving you again soon.

• Review fromSusan M

  Date: 06/17/2023

  5 stars

  Susan M

  Date: 06/17/2023

  I have read the previous complaints and I had to say something positive. I have bought over the past couple years 4 items. I returned only one item as it wasn't to my liking. There was absolutely no issue returning it as I followed by their rules. I am loving the jewelry I bought and although I have a friend who is a jeweler who gives me great prices, I found that with GSN I am getting prices better or comparable to the discount I receive from my friend. My average spending is between **** and $4000 per item. I found customer service to be always polite, and the Hosts will comply with my request in demonstrating the piece of jewelry or gemstones. Shipment is usually a week to 10 days arriving with ****** I will continue to watch GSN for that next perfect piece of jewelry.
  

  Gem Shopping Network, Inc.

  Date: 06/22/2023

  We hope this message finds you well. We would like to express our sincere gratitude for your recent positive feedback and for being a valued member of the Gem Shopping Network family. Your satisfaction and support mean the world to **.At Gem Shopping Network, we strive to provide exceptional customer experiences and deliver high-quality jewelry and services. It is heartwarming to receive your kind words, as they reaffirm our commitment to meeting and exceeding your expectations.Your feedback serves as a tremendous source of motivation for our entire team. We are constantly working to enhance our offerings and ensure that every interaction you have with us is memorable and enjoyable. Your trust and loyalty are invaluable to us, and we are honored to have you as a part of our family.Should you have any further comments, suggestions, or questions, please don't hesitate to reach out to us. We are here to assist you in any way we can and are committed to continuously improving your shopping experience.Once again, thank you for your positive feedback and for choosing Gem Shopping Network. We look forward to serving you with excellence for many years to come.

• Review fromAnouja M

  Date: 06/09/2023

  1 star

  Anouja M

  Date: 06/09/2023

  I'm new to GSN I made 2 purchases and my third was for a necklace I won biding on where vendor ***************** lowered it on an overnight price drop the sales rep promised me 10 percent coupon and free shipping I won the auction and a the floor manager D**** called me to finsluze the sale we spoke to me in a condescending tone msking feel guilty that I bought a very price and I should b grateful refused to honour tge 10 percent or the free shipping and pushed me to refuse the purchase claiming it was a loss!! I declined and hang up and wrnt to sleep time was 3am. Woke up this ****** to find him blocking my account from chat!!! HORRIBLE customer exoerience will never watch nor buy anything from them I felt like I was dealing with a Mafia
  

  Gem Shopping Network, Inc.

  Date: 06/12/2023

  We sincerely apologize for your experience while interacting with our Sales team at GSN. We sincerely regret any inconvenience or frustration this may have caused you.We strive to provide exceptional service to all our customers, and it is disheartening to learn that we fell short of your expectations. We take your feedback seriously and will address the issues that led to this unsatisfactory experience to ensure it does not happen again.To make amends for this unfortunate incident, we would like to offer our assistance and support to resolve any outstanding concerns or issues you may have. Our customer service team is available to assist you at any time, and we encourage you to reach out to ** by phone @************** to discuss your specific needs. We are committed to making things right and restoring your trust in our company.Once again, please accept our deepest apologies for the inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future.