Business ProfileforAtlanta Toyota

I bought a RAV4 on 4/16/2024. The saleman was good, did his best to help me to find the car I want, but the finance man, ***********************, is my nightmare. He always said hes honest and help me to purchase the car. Im the first buyer and so stupid when I believe him. He added a lot of additional items to me (total is over $10,000) and didnt notice me its extra money. He only pointed he helped me a good interest rate and didnt say anything about other cost. Hes such a liar. If you dont know, this dealer use the electronic sign, not hard paper anymore. The finance man tried to skip the price details really quick, and pushed me to sign the paper. Swear to God, I didnt see the additional items he added to me. I didnt even know what the Flexprotect is or the extended warranty. He avoided to tell me its not include in the *** price and didnt ask if I want to add. I come back the next day when I found out and requested to cancel all of them. He said he would cancel all for me but need to wait until I received the billing mail. He said my interest rate would be higher, as 11%, if I canceled all of that. I agreed with that. I accept the higher rate to save my hard-working $10,000. Then, today (4/24/2024) I come back with the mail, he said I couldnt cancel all because theyre installed in my car. Its ridiculous. What does it mean that the warranty for ************* keys, etc,.. is installed in the car and cant take off. I only cancel half of the additional items. I signed cancellation form the *** insurance and platinum coverage, but have to wait for 6-8 weeks to money back. Ill update if anything happens more. Please choose other dealer or other people to deal with. Here, they only try to take your money. Dont believe them when they said help you or whatever. Please please please check the price details before you sign the paper.

We have met with *****************, and her attendant, that was with her during the purchase. We have listened to all her concerns; feel we have addressed them and have done all we can for her. We appreciate her business and appreciate her taking the time to come in and discuss her concernments. Atlanta Toyota has used electronic filing exclusively since 2017, going on 8 years now. This electronic process is common for most businesses, especially financial institutions. It is not a diversion tactic, it is a way to store, process and record transactions; plus save mounds of paper. It shows all products, all pricing and all signatures. We also give every customer a flash drive, with all the same stored accurate information and signatures on it, before they leave. If a person requests paper, which is rare, we will also print that out for them. While ********************* agreements were signed and recorded, we went over each individual product, explained everything and did all we could for her when she recently came in.Atlanta Toyota is the largest dealership by volume, regardless of brand, in the state of *******. We have held this distinction for 10 years in a row. We also have the highest **************** Score: Again, we appreciate ***************** and the opportunity to assist her.