Business ProfileforNational Vision, Inc.

My wife and I visited store #**** in ********* on 8/16/23, and selected 2 pairs of glasses for my wife, and 1 pair of sunglasses for myself. We discussed the glasses with the salesperson who asked if we had an insurance plan. After stating we were not sure, she looked it up on her computer, told us we were covered, and the total out of cost price would be $135.99, and the rest was covered. I asked her to double check, and her comment was, Oh yes, youre covered, and this is all you owe.We did not sign an invoice, and there was no mention that we would be responsible for any other part of the bill.At that point, I asked if I was covered for sunglasses, and she said yes, gave me a price of around $100 for a pair, which I purchased.We have since received notice from Eyeglass World that we were responsible for $316.70 for my wifes glasses. We visited the store in ******, talked to the store manager, and he told us our balance was zero. There was no payment due on my sunglasses either.We are a retired couple living on a fixed income, and we feel we have become part of an elderly scam.We have noticed quite a few complaints to the BBB similar to ours, and seek your help in resolving this issue. Thank you for your help!Order #*****. Date 8/16/2023 Eyeglasses $729.95 Ins. Plan Disc. ******* Patient Payment. ******* Act. Ins. Adj. ****** ***. Owed. $316.70