Business ProfileforRocktomic Labs, LLC

This company is a gimmick. They manipulate you through false advertising by selling "membership" packages itemizing what is included. However, once you pay the details of the "membership" alters. I purchased the "Lifetime VIP Membership Package" where it states up to 20 labels are provided in the ad; but upon registration the number of labels decreased to 5. Each of the 5 labels were limited to two revisions before revisions came with a price tag of $147/ea. Yet, for $197 you can purchase a ************* Package" giving you 5 additional labels. I am embarrassed for this company at the low-grade quality of their "graphic designers" - it's atrocious. The labels produced were GARBAGE. Better yet, you must make videos through loom.com to explain your label revisions. Once you think you have finished your product labels, you have to order samples to "finalize" them and there is minimum of 2 units per product to be ordered, not 1. In the ad, they stated there is a flat rate $2 fulfillment (which is true) but there is ALSO a processing fee of 3.45% + $0.25 OR an invoice processing fee of 2.95% + $0.25 OR an ACH processing fee of 1%. Customer places an order, ********************** has up to 2 days to fulfil it, excluding weekends on top of 3-7 business days shipping timeframe. Communication with the company is an obstacle - book a zoom call to be given attitude and rushed off the phone; but the wait time to schedule the call is always weeks out. Every step of the way there are fees, fees, fees and delay after delay. Have requested a refund based upon false advertising, but they will not comply. Instead, they offered as many revisions as it would take to complete the labels. You would think they would WANT to work with you, helping you achieve sales, but instead they work against you. Based off my experiences DO NOT RECOMMEND ROCKTOMIC. They are shady snakes and money hungry sharks with zero intentions for building strong business partnerships.