ComplaintsforTint Master Window Tinting

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  03/28/2023 My new tesla 3 was got tint by tint shop.After tint, my vehicle have interior trim get bubble.They just said, that's not our fault. That's tesla quality problem.But tesla costumer service said, the trim bubble cause tint, wet and service during tint.Both company said do not have their fault. But my vehicle still have interior bubble.i would like to refund this service from tint shop. It's $1200.

  Business response

  05/27/2023

  ******** Master, believe that Mr. ******** ** has a malicious intent to obtain the money he paid to have his Tesla Model 3 tinted,and leave with the $1200 without paying for it. Our reasons are as follows:

  
  1. The nature of the tint job itself does not involve any other part of the vehicle.
  2. We have a perfect track record with other Tesla customers, and all other vehicle types, including other luxury vehicles.
  3. There is a change in motive, and the logic is not sound.
      a. Mr. ** did not originally ask for a refund. Mr. ** asked for another transaction, but with different a payment method.
           i. This is because the tint itself has no problems.
  4. There is doubt in whether Mr. ** intends on fixing the cosmetic blemish on his vehicle.

  
  The following is an elaboration of the above 4 reasons.

  
  The tinting process cannot cause damages to the vehicle, because window tinting, as the name suggests, only involves the windows, not the upholstery nor any other part of the vehicle. Tint Master has proudly been applying window tints on hundreds, if not thousands of Teslas for the past 6 years, and we can confidently say that we have never had a vehicular issue occur due to the tinting. ******* many different vehicles of all sizes, price ranges, and brands. Tinting will not have different outcomes depending on the size, price range, and brand of the vehicle. No damages are incurred by fault of tinting.
  Many times, though not always,customers would get their cars tinted very soon after purchasing their vehicle.Likewise, we have serviced older vehicles and still have not received any complaints. The age of the vehicle has no impact on whether there is damage to the upholstery; we never received a complaint that an issue arose to any part of the vehicle because a film was attached to the windows. If there is damage to the vehicle, it is user induced or a faulty product from the manufacturer.
  We can pull up all the prior Tesla invoices (and invoices of all other vehicles) we have serviced as proof that Tint Master is not at fault for the cosmetic blemishes on his vehicle. The proof being, we never received complaints about upholstery damages nor any other damages to the vehicle. We, at Tint Master, make sure to document every single transaction. There are no records of any sort of complaint and monetary exchange that had to occur within Tint Master history. ********************* Model 3 would be the first of the very numerous Teslas and other vehicles we have tinted.
  Among those many customers who have no complaint includes 2 of Mr. ********************* They also got their Teslas tinted here at Tint Master. Those 2 acquaintances had no issues with their Teslas after they got their windows tinted. It is to our many years of experience of applying window tinting to Teslas that we can confidently say that the damages incurred on Mr. *** vehicle is not from Tint Master, but from faulty products from Tesla.
  Cheolgyu ** was one of our customers on 3/28/23. When Mr. ** came in, he gave ** the name ************, instead of his given name for the tint job. Regardless, we serviced his Tesla Model 3. Mr. ** had all his windows serviced which includes the front windshield, rear windshield, all sides, and the roof. The total came out to be $1910, but we gave him a $710 discount (=38% discount). The total therefore was $1200. Mr.**, for a reason were not quite sure of, was not able to pay on 3/28, the day of the service. So, we allowed Mr. ** to pay the next day. Mr. ** came in the following day 3/29 and paid the $1200 in cash.
  2 months after, Mr. ** demands that he needs to change his payment method. Mr. ** demanded that we refund with ****, but h*** pay with credit card. As stated before, it is to our well-educated understanding of the situation that Mr. *** intention is malicious. Mr. ** is attempting to receive his $1200 back while keeping his tint (because the tint itself has no problems). We believe that Mr. ** intends to cancel his credit card payment after receiving the exchanged money of $1200. After finally accepting our policy of no repeated transactions in the same invoice, Mr. ** decided to hire another entity (Better Business Bureau) with the intent of just receiving the $1200, and no longer interested in his original motive of a different transaction type.
  Mr. ** now insisted that he was speaking to *****. It is also important to note that Mr. ** vehemently insisted that ***** required a credit card transaction receipt in order to give ********** a free repair. We find this odd in the sense that the payment method should not matter when verifying if a receipt is valid. We find it difficult to believe that ***** would require every single transaction to be done in card for it to be considered valid. We, at Tint Master verify that the receipt we provided to Mr. ** is valid, and we have received payment. We cannot offer a re-do of a transaction with a different payment method. We, in turn ask that ***** accepts the receipt we provided to Mr. ** as valid, and to verify the discussion ***** had with Mr. *********** is Tint Masters policy to not offer refunds for services. We do however offer a lifetime warranty for our tint jobs if the films itself are faulty. If Mr. ** has a problem with the tinting on his windows, he is more than welcome to have his windows evaluated and reserviced here at Tint Master, though we will not offer a refund. We dont believe Mr. ** will take this option since he is satisfied with the tint job itself. To reiterate a point made earlier, window tinting has nothing to do with any other parts of the car besides the windows, and we have a flawless track record with *******
  If Mr. ** wants his ***** restored to its original condition, that responsibility would belong to Tesla, and not to Tint Master. As stated before, Tint Master is willing to reservice the windows if there is a blemish in the film itself; Tint Master is not responsible for pre-existing conditions that coincidently happened to surface after an unrelated service. In the case that Mr. ** were to receive the $1200 he spent at Tint Master, would he use that to fix his car? Or would he just live with the minor cosmetic blemish on his car? It would make more logical sense to ask for the repair cost, not the entirety of the tint service. But even then, as explained previously, it cannot be the fault of the tint that there are blemishes on a completely different part of the car.
  This whole situation can be compared to as such. A person went to the optometrist and got new eyeglasses. The person has no problems with the eyeglasses itself. Months go by, and the client suddenly develops cataracts. It is not the fault of the optometrist that the cataracts developed. Eyeglasses do not cause cataracts. But the client demands that they receive a refund for the optometry appointment and eyeglasses because of their cataracts. Moreover, the client would still like to keep their eyeglasses, but they want their money back. If this client would like to have their cataract issue resolved, that responsibility would lie with a different entity that specializes in eye surgeries, not the entity that offers eyeglasses.
  We are confident in Better Business Bureaus ability to analyze the situation in an unbiased point of view and act accordingly. Thank you.

  Customer response

  05/30/2023

   
  Complaint: 20085584
  
  I am rejecting this response because:

  It's hard for me to understand his service method.
  This is a record for the facts.
  1. Before tint, there were definitely no bubble marks.
  2. But after tint, bubbles appeared. Although he also confirmed.
  In his reply, he said that it would dry soon and then it would be resolved.
  3. Because of this, he had this bubble before and understood the phenomenon.
  4. At the time, I believed and waited for the words that the frames would be dealt with when they were dry.
  5. Despite waiting for 2 weeks, the bubbles did not disappear.
  6. I requested an official confirmation from Tesla, but the cause was a bubble due to the use of excessive water or chemicals after the tint.
  7. I checked this content and suggested it to Tint master. Tint master discussed Tesla quality defects.
  8. I talked to tesla for various solutions and talked to tint master.
  
  9. However, I don't understand what Tint Master said, 'There has never been a record like this, and it is a Tesla quality problem that bubbles only occur in my car'.
  For the reason, bubbles occurred in all five parts, not just one part. In addition, if it is a part quality problem, the bubble should have occurred only in one part.
  He only says that this did not happen with the tint master. For the 5 different parts, he thinks he should be suspicious of whether there is a bubble phenomenon after tinting.
  
  His logic is, since the doctor has performed heart surgery with a 100% success rate, the doctor does not understand the failure of this operation.
  There is a problem with the patient's heart, and he is not responsible for it.
  However, not only was there a problem with the heart, but after the surgery, there were scars from the operation everywhere, including the liver, colon, and lungs.
  That's why it is deserved to "judge the doctor's ********* ability".
  
  In conclusion, I believe that Tint Master should consult directly with *****. If there is a direct quality problem, tint master, the service company, should make a quality claim to Tesla and resolve it. There is a problem with services that ask customers to do this themselves.
  
  The replacement price for the bubble parts were quoted by ***** as $1300.
  If so, I would like to ask for it to be returned to before the service.

  Original restoration for the bubble part. Remove tint-serviced windows.

  I think it is correct to solve these solutions by directly contacting ***** in Tint master.
  I tried to connect with ***** for a good relationship with the Tint master, but he couldn't see any effort to solve it. I hope he gets in touch with ***** after resolving.

  Sincerely,
  
  Cheolgyu Jo

  Business response

  06/04/2023

  Tint Master in turn cannot accept the logic behind Mr. *** response.
  The only argument Mr. ** can create is a poor analogy of a heart operation. Mr. ** claims that after a heart surgery, completely unrelated organs are damaged. But that is unsound reasoning because the heart operation does not involve other organs. The tinting procedure involves the windows, not the upholstery of the vehicle. In Mr. *** argument, the surgeon should take responsibility for other bodily problems that were not related to the heart operation itself. Mr. ** is arguing that the surgeon takes responsibility of other problems that most likely arose from unhealthy habits or unfortunate genetics.
  Tint master believes it is the fault in Teslas manufacturing that there are cosmetic blemishes in the upholstery. Mr. ** cannot provide concrete evidence that there were no problems before the tinting procedure, except to say verbally that there werent any. Tint Master on the other hand has all transactions for the past 6 years to prove that there werent any problems such as these.
  It is important to mention that Mr. ** cannot deny any of Tint Masters points from our previous response, the most important one being that Mr. ** wanted another transaction with the intention of receiving cash as a refund and cancelling the credit card payment.
  Tint Master once again asks ***** to provide verification of the interactions ***** had with ********************** truly wishes to have this issue resolved, Mr. ** needs to ask ***** to contact Tint Master regarding this issue. Otherwise, ultimately Tint Master has no responsibility to take initiative to speak with *****.

  Customer response

  06/05/2023

   
  Complaint: 20085584
  
  I am rejecting this response because:
  
  Sincerely,

  I can't understand his logic.
  I have exactly the video before the tint and the video after the tint.
  For the tint master's 6-year record to be proven, he must have accurate before and after photos for all records.
  The photos prove the photos before and after the tint.
  Regarding the previously mentioned surgical logic example, I will say again that it is only an example of the fact that it is impossible to understand his logic, but it is not an accurate comparison target. I don't know why he refutes that comparative logic.
  If the 6-year record of tint master can be proven, it is said again that it is right to prove it directly after talking with ***** in tint master, not directly to the consumer.
  
  In addition, judging from the story so far, tint master is saying that there is no responsibility at all. But I think they are responsible. What is clear is that after receiving the tint service, parts within the scope of their work were damaged. Before they judge *****'s quality, I think they should double check the way they work.
  
  Finally, they have no intention of solving this problem at all. They're still trying to pass the blame on to the consumer and *****, even though it's clearly an after-service issue.
  I want tint master to present a clear compensation plan to consumers.
  
  

  Cheolgyu Jo

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