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Find a Location

Hero Garage Door has 1 locations, listed below.

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    Business ProfileforHero Garage Door

    Garage Doors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4627 Brunning Ct, Dunwoody, GA 30338-3118
    BBB File Opened:
    2/23/2022
    Years in Business:
    5
    Business Started:
    1/31/2019
    Type of Entity:
    Corporation
    Business Management
    • Omar Naman, CEO
    Contact Information

    Principal

    • Omar Naman, CEO

    Customer Contact

    • Omar Naman, CEO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Summary: Multiple attempts to replace garage door failed within 90 days. Refused to come back out to repair garage door until supervisor returns from vacation. Sent an online request to another company to repair my garage door. Here are the details:On 6/6/2022, Hero Garage Door Company technician replaced two tangled cables to repair my garage door. This came with a 3 month warranty for labor, 2 years warranty on parts. On 8/30/2022, the cables were tangled again. Hero Garage Door Company technician repaired the garage door, but the garage door had an awkward lift after the repair. On 9/20/2022, I called Hero Garage Company **** to complain about the garage door awkward lift since the 8/30/2022 repair. The Hero Garage Door Company technician came out and told me he did not replace the cables during the 8/30/2022 repair. He said the cables looked fine to him and did not need to be replaced. He used his drill to tighten the wheels on the door connected to the rails, but it did not resolve the awkward lift issue. He told me to wait two weeks for his more experienced supervisor to come out with him. I agreed but said I will call back sooner if the cables tangle again.On 10/8, the cables tangled again. I texted the Garage **** Company technician but got no response. When I called Garage **** Company, they schedule an appointment with another company (Overhead Garage **** Company). I called Garage **** Company back and asked why was I referred to another company. They did not know, apologized and said they would get someone to call me back in two hours. I did not hear back so I texted the Garage **** technician again. His response was to ask his supervisor to offer a refund.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kenneth G

    1 star

    08/20/2022

    This is not a trustworthy company. Please get more than one estimate so you won't be taken advantage of.

    Local BBB

    BBB Atlanta & NE Georgia

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