Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromAlexis M
Date: 04/23/2024
1 starAlexis M
Date: 04/23/2024
Terrible experience. I waited for professional service that was repeatedly promised and I never received it. I was pushed on the schedule for construction delays which is fine but then they left the job after being late the first day and showing up after 130, they no call/no show in the middle of the job the second day and no explanation was given. When I called they said they would return. They did; late. They didn’t work the hours they said they would and still didn’t finish my job to go to the next one. They offered to finish my job 10 days later and not because we were waiting on parts etc. It was for another job. When I pointed out this lack of respect and dishonesty on hours and work completed and made sure they understood my distrust in their company and their ability to finish the job on their 3rd visit to my home on a 1 day job, they refused to come back to my home and complete the work and charged me for the full scope of work. There were several items left incomplete and I was left with the full bill. I never refused to pay or refused their service to come back when they requested. They just didn’t want to do it and they refused to finish the work because it wasn’t worth their time. My bill was $2,300 and climbing and I had no complaints as long as the work got done but it repeatedly did not and there was ZERO communication from the office. It was the worst contractor experience I have ever had.
NC2 Electric
Date: 04/24/2024
NC2 Electric would like to publicly respond, We have apologized countless times for the one scheduling issue that was out of our control. We finished the original scope of work for the estimated price. After installing a 200 amp meter panel combo, wiring receptacles and lights in customer's building, adding a receptacle in basement for dehumidifier, replacing two broken keyless fixtures, and rewiring damaged wires and circuit in pumphouse we felt it professionally necessary not to do any of the additional work inside this customer's home due to the breakdown of this professional relationship. NC2 Electric would like to say that we appreciate this customer and that our technicians had only positive things to say about their experience.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.