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Business Profile

Fitness Center

Evans Fitness Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started using the facilities while stationed in **** ****** and was instructed before signing the contract multiple times by an employee I would be able to cancel when I left the area back to ******** where I live. I used my home address for billing which is back in ******** and didn’t think to use the barracks address since I was not receiving mail or utilizing it. I left provided paperwork to instruct multiple times my return to a new duty station and was instructed that since my HOR was being used as an excuse to keep me on the bill cycle even though I am living in a completely different state. I can’t afford to keep paying this for absolutely and feel scammed especially given the multiple times I email and am told to send multiple documentation which I provide and am met with another excuse every time as to why it can’t be cancelled.

    Business Response

    Date: 11/20/2024

    We are so sorry for this. The membership has been cancelled and we thank you for your service.

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 29 October 2022 I signed a two year contract with Evans fitness for a gym membership. I was not given a hard copy of the contract or ability to view it until I requested to cancel my membership. I also signed up for childcare for my son. I was told I could cancel the childcare at anytime. Two months after, I found out I was pregnant with my second child. Since I couldn't attend the gym and I enrolled my eldest in daycare, I requested to cancel the childcare for the gym. They refused. Later when my youngest was old enough, I requested to use the childcare for him instead of my oldest. They refused. My two years are up and when I tried to cancel, I was given a number to call. **** ******* ********* gave me a website which I could cancel my membership through. *************. This website has NO function for cancelation. I called the number again and spoke with a representative. The representative told me my contract was through December (they doctored the contract), and the contract was set to auto renew. I told her that was wrong and to cancel the auto renew. She refused and could/would not guide me through the website for cancelation. I was able to view my contract on the website and see the dates had been electronically changed. The representative also told me, I had to give three months notice before cancelation No gym does this. My situation is not unique. There are so many reviews online of others experiencing the same issue. I wish I had seen this before I stepped foot in that corrupt gym. I want my contract terminated immediately.

    Business Response

    Date: 10/16/2024

    Our contracts are very clear with the terms of the membership. A electronic copy of the contract is immediately mailed to all members at the time of sign up. A hard copy can also be requested at anytime, as well as be viewed on our App. This member's contract was emailed to her on Oct 29, 2022 at 10:56am. To say that we change the terms of the contract is completely untrue. The terms of the contract were for two months free and then 24 months. That is why the contract reached term in December of 2024 vs October. This is all clearly outlined in the contract which the member signed and also initialed. To request cancellation the member was refered to *************, in which she just had to fill out the contact us form. It's three steps, name, email and then a message box to make the request to cancel. We have cancelled this membership and informed the member.

  • Initial Complaint

    Date:07/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Facility practices shady business techniques when offering services and contract. No options to cancel without going thru a third party. Asked to cancel 3 months ago and still haven’t been cancelled. Been charged 5 separated times AFTER my contract expired. I provided ** documentation and was still forwarded to a third party. The associates at EFC haven’t offered any help or advice. They tell me to call the third party. I’m still being charged, sometimes twice a month.

    Business Response

    Date: 07/22/2024

    Member requested to cancel on ***** *** 2024 for medical reasons. Our contract cleary states that cancellations need to be in writing and go through our billing department ****. **** in ******* *********formed the member he needed to provided a verfication of disability form to process the cancellation. This documenation was never received. As we did not receive the document needed to cancel the member was never cancelled.The member was charged twice in July, one was the monthly dues and the second was for the once a year enhancement fee.  We have cancelled the membership and refunded the July payment and the enhancement fee.

  • Initial Complaint

    Date:04/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the free summer in 2023 because I was on summer break from college at the time. I was told I would just have to call before the 2 months is up and I wouldn’t be stuck in a contract. I called EFC about 2 weeks before the trial would end and they said I was good to go. I could give the employees name if need be. I was also unaware efc has stopped being 24/7. Which is one of the main reasons I wanted to join.

    Business Response

    Date: 04/05/2024

    Hello, the contract is very clear on the terms of the membership. The length of the contract is stated in at least three areas. No refund will be given but as a courtesty,since the member is dissatisfied we will cancel the membership.

  • Initial Complaint

    Date:03/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******* ****** and my husband's name is ***** ******. We have been to the doctor and my husband is being diagnose with ********* My husband and I are on a join account at Evans Fitness Center with this diagnoses I wish for the account to be adjusted to reflect just me on the account. I do not want my husband to feel like he has to come to the gym because he is a fall risk now and I don't want to hold the center liable if he falls at the gym just to keep this account.

    Business Response

    Date: 03/30/2023

    The gym has never received anything from the member requesting that her husband be removed from the acount. We will be reaching out to the member to get this resolved.

  • Initial Complaint

    Date:11/16/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** 2020, I signed and agreed to a 2 yr family membership for me, husband and son, which is set to end *********** I also signed a 1 yr one-on-one training contract. Now that it's coming up to my end of contract, I just happened to log into the fitness center billing portal to be sure there's no hidden fees or something I didn't formally agree on in my contract...and there is was a 3 YR FAMILY BILLING. It seems that my contract somehow changed from a 2yr contract to a 3yr without my authorization. I agreed and signed to a 2 yr agreement and I also had to agree and initial a new membership checklist which simply states "I UNDERSTAND THAT I HAVE AGREED TO A 2 yr agreement...." . This is very questionable and very concerning. I've sent several emails to the Peak Payment billing service to be sure no more payments are drafted after *********** no one has gotten back to me. This is not acceptable and I need this to be corrected ASAP!

    Business Response

    Date: 12/13/2022

    Business Response /* (1000, 5, 2022/11/16) */ Hello, While the member's contract was for a term of 36 months (plus 2 months free) and the contract clearly states that, the member is correct that the checklist states 2 years. We will cancel out the membership due to the error. Consumer Response /* (450, 7, 2022/11/17) */ This case as been resolved by the business.

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I graduated school and had to move (XXXX) and I informed EFC of this and provided proof of my new address, but yet I am still being harassed from different numbers to pay, even though I requested my account to be canceled. I loved going to the gym but I didn't know closing my account can be this difficult! I provided my student loan proof with the date, my name, and my address and they refuse to close my account. So now everyday I am getting emails and calls from different numbers regarding payment, just close ,y account!

    Business Response

    Date: 10/24/2022

    Business Response /* (1000, 5, 2022/09/29) */ The proof of move document provide from the member is not complete. We require a valid proof of move document to show the member has moved more than 25 miles from the gym in order to cancel. We have reached out to the member via phone call and email requesting alternative documents she can provide so the membership can be cancelled.

  • Initial Complaint

    Date:07/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Approximately *** of 2022, my 2-year membership with Evans Fitness Club expired. Previously, I had purchased membership on two separate occasions: once in 2018, a 2 year membership paid cash in full, and again in 2020, another 2 year membership, paid cash in full. I spoke with an Evans Fitness Club staff member about going month-to-month. I informed the representative that I was to retire from the military this year and that I would be leaving at any time due to retirement processing and/or internship programs. I was told by the representative that as a military service member, I would be exempt from the 90 day cancellation period upon providing a copy of my orders or other supporting documentation. On **** ***, 2022, I was informed that the retirement orders (with redactions) I sent to EFC were not sufficient to waive the cancellation policy. I replied with a rebuttal and have not heard back since. My request to have my membership cancelled and to refund the charges applied to me on **** *** have not been answered.

    Business Response

    Date: 08/12/2022

    Business Response /* (1000, 5, 2022/07/06) */ Hi there, I am so sorry we will get this taken care of and email you back. Thank you! Consumer Response /* (2000, 7, 2022/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the appropriate refund and I am satisfied with the response from the business. I have just confirmed my account is closed through EFC's website. Thank you!

  • Initial Complaint

    Date:06/15/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my membership due to the fact that the gym no longer offers 24 hour opening, and that is why I chose the gym to work out be fore work. I am military and have early shift and due to other service related requirements I need a 24 hour gym to go at late time/early morning. When I talked to gym personnel I was told to call a number and to buy out my contract. This is over $400, and I think it is ridiculous. Considering I signed up for the gym for the hours. Due to the change I am asking for my contract to be voided for the remainder of the time.

    Business Response

    Date: 08/19/2022

    Business Response /* (1000, 5, 2022/06/16) */ Hi there, the change from 24 hours was done almost a year ago. Unfortunately, according to your usage report it does not reflect that you used the gym during the times that we are now closed. I am very sorry!

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