ComplaintsforClub Car Ingersoll-Rand
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My wife and I moved to ********* ***** last September* **. We are retired and *******. We joined a **** that allows very specific **** *** Onward lithium golf ***ts on the course for an annual trail fee. Our **** was purchased from a **** *** dealer in *** ******** $17,600. Four times now, always while my wife is playing , the **** has completely shut off with a “fault” message and can only be towed. This dealer has responded ok, but the last time it took two weeks and now same issue. They”reset the software time and again to get it going then it fails again. We are down now. Even by paying a trail fee, when we use the ****s ***t there is a $25 per person ***t fee At this point this ***t appears to be a lemon. We gave no faith in it at all and the “repairs” do not seem to solve the ongoing issue. We have no access to **** *** to complain. We cannot cancel the transaction with our credit ***d due to time but I will check **** ** *** as to how to resolve. $17,600???? *** ****** ************ ********************Business response
07/05/2023
Hello BBB,
A **** *** Factory Technician worked with the dealer to troubleshoot the cause of the fault.
Root cause was determined, and the customer should not have any issues with his *** going forward.
I have replied back to Mr. ******.
Thank you, Karen P****
Customer response
07/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We have received the **** back.The report from the dealer is different than what the company indicatedThe dealer said that the horn, which is built under the front wheel, can/did get wet and caused the logic to see a fault and shut down. The dealer took to **** in, replaced the horn and I told them to disconnect it altogether as we do not need a horn on the golf course.A message from ************* *** stated that a charging fuse was not seated properly causing the issueI asked them if it was a fuse on the **** or on the charger and no replyAs long as it works, I am good but it should be stated that this is the third time in the first year it went back for repair. Different issues each timeThe amount of days we have been without are about 30 days on all three.I would like to know where the fuse is in case of another issue that I can trouble shoot myselfRegards*** ******
Sincerely,
*** ******Initial Complaint
04/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Attention: Mr. Mark W******s Office / Dear Mr. ******, I am filing this BBB complaint in regards to my experience in attempting to contact your staff to obtain a Certificate of Origin. I left voice mail messages for Ms. ******* on ****** ***** 3rd, ******* *****4th, ********* ***** 5th and ******** ***** 6th. In addition, I forwarded email requests to Ms. ******* attention on the same above dates. I never heard back from Ms. *******. As such, on Thursday ***** *, I contacted your company's operator and requested to be transferred to a supervisor. The operator transferred me to Ms. Gloria J***** I got Ms. ******* voice mail as well and left a detailed message pleading for her involvement to assist me with my request. I did not hear back from Ms. ***** either. I subsequently tried to call Ms. ***** few times but each time the call went straight to her voice mail. I found this experience unsatisfactory as i hoped for a better customer service from a great company like yours. PLEASE help me with my request. Ms. ******* has my emails with all the information needed. Please let me know if you wish me to forward the email to your office. Thank you so much. ****** ******Business response
04/10/2023
Good Morning,
The customer was contacted this morning and the requested MSO has been processed and will ship to Mr. ****** via ***** Overnight letter, tracking number **** **** *****
Thank you,
Customer response
04/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our 2020 Club Car ****** ** was picked up the week of *** **** 2022 by ***************** in **** ********, NC because it would not start. The dealer said it needed a new VCM and one was ordered. 2 months have gone by and numerous calls to the dealer and club car have not helped. The part delivery status keeps getting moved. I would like for club car to expidite a new VCM to **************** or authorize them to take a VCM from a new ****** to repair the cart. Otherwise, please provide compensation for not having a vehicle this long.Business response
08/15/2022
Business Response /* (1000, 5, 2022/07/19) */ Thank you for bringing this to our attention. Unfortunately, like many other OEMs, we are experiencing unprecedented supply chain issues, materials constraints, order backlogs. We were able to locate the needed part (VCM module) from one of our field technicians. They will ship the part direct to *************** in NC on **** **, 2022. I have requested next day air service. I have spoken to ***** ******* at ****************, and he is aware the part is coming. ***** will contact Mr. Phillips with an update on when the repair will be completed. I trust this will resolve **. ******* complaint. Please let me know if you need any additional information. Consumer Response /* (2000, 7, 2022/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a golf cart from *************** an international distributor of ************ I got 4 years warranty on car and batteries The batteries are defective and I can not use the car . The distributor is not honoring the warranty and keeps giving me excuses Finally he agreed to fix but only installed 2 batteries out of 6 that did not resolve the issue and they are different brand that is compromising the whole cartBusiness response
08/18/2022
Business Response /* (1000, 5, 2022/04/08) */ Thank you for bringing this to our attention. We have contacted the servicing dealer and they have contacted the owner ***************. The customer is asking for all batteries to be replaced. This is not required per the battery test results. The dealer has honored the warranty policy and replaced the two failed batteries in this **** vehicle, with 1099 amp hours and 42.7 months in service. We will continue to monitor the situation with the servicing dealer to ensure that the vehicle continues to perform. We consider this case closed. Consumer Response /* (3000, 7, 2022/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Golf cart performance is poor as the other batteries are poor and charge only last less than one hour Local dealer fake test results to escape liabilityInitial Complaint
10/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a golf cart (Club Car Onward) an 01-03-2020 from Paul's Golf Carts, Bowling Green, FL. The cart has a 3 year warranty. The bearings on the cart's steering mechanism were making a scraping sound so I called Paul's and they picked up my cart on July 6, 2021 so they could repair it. About a month later I called Paul's and they said the parts were on back order from Club Car. They still don't have the parts. I emailed Club Car on 9-9-21. They replied telling me thanks for opening a case with Club Car (Case 01383360). I have not received any correspondence from Club Car regarding how my case is to be resolved. I haven't had the use of my cart since July 6. I would like to get another cart, if they are not going to see that it is repaired soon.Business response
01/04/2022
Consumer Response /* (450, 9, 2021/11/01) */ The problem has been resolved, as my cart was repaired and I received it back on October 27. It took 113 days to get it repaired.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.