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Business Profile

Golf Equipment Manufacturers

Club Car Ingersoll-Rand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment Manufacturers.

Complaints

This profile includes complaints for Club Car Ingersoll-Rand's headquarters and its corporate-owned locations. To view all corporate locations, see

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Club Car Ingersoll-Rand has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I moved to ********* ***** last September* **. We are retired and *******. We joined a **** that allows very specific **** *** Onward lithium golf ***ts on the course for an annual trail fee. Our **** was purchased from a **** *** dealer in *** ******** $17,600. Four times now, always while my wife is playing , the **** has completely shut off with a “fault” message and can only be towed. This dealer has responded ok, but the last time it took two weeks and now same issue. They”reset the software time and again to get it going then it fails again. We are down now. Even by paying a trail fee, when we use the ****s ***t there is a $25 per person ***t fee At this point this ***t appears to be a lemon. We gave no faith in it at all and the “repairs” do not seem to solve the ongoing issue. We have no access to **** *** to complain. We cannot cancel the transaction with our credit ***d due to time but I will check **** ** *** as to how to resolve. $17,600???? *** ****** ************ ********************

      Business Response

      Date: 07/05/2023

      Hello BBB,

      A **** *** Factory Technician worked with the dealer to troubleshoot the cause of the fault.

      Root cause was determined, and the customer should not have any issues with his *** going forward.

      I have replied back to Mr. ******.

      Thank you, Karen P****

       

       

       

       

       

       

      Customer Answer

      Date: 07/14/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      We have received the **** back.
      The report from the dealer is different than what the company indicated

      The dealer said that the horn, which is built under the front wheel, can/did get wet and caused the logic to see a fault and shut down. The dealer took to **** in, replaced the horn and I told them to disconnect it altogether as we do not need a horn on the golf course.
      A message from ************* *** stated that a charging fuse was not seated properly causing the issue
      I asked them if it was a fuse on the **** or on the charger and no reply 
      As long as it works, I am good but it should be stated that this is the third time in the first year it went back for repair.  Different issues each time 
      The amount of days we have been without are about 30 days on all three.
      I would like to know where the fuse is in case of another issue that I can trouble shoot myself
      Regards
      *** ****** 



      Sincerely,

      *** ******

    • Initial Complaint

      Date:04/10/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attention: Mr. Mark W******s Office / Dear Mr. ******, I am filing this BBB complaint in regards to my experience in attempting to contact your staff to obtain a Certificate of Origin. I left voice mail messages for Ms. ******* on ****** ***** 3rd, ******* *****4th, ********* ***** 5th and ******** ***** 6th. In addition, I forwarded email requests to Ms. ******* attention on the same above dates. I never heard back from Ms. *******. As such, on Thursday ***** *, I contacted your company's operator and requested to be transferred to a supervisor. The operator transferred me to Ms. Gloria J***** I got Ms. ******* voice mail as well and left a detailed message pleading for her involvement to assist me with my request. I did not hear back from Ms. ***** either. I subsequently tried to call Ms. ***** few times but each time the call went straight to her voice mail. I found this experience unsatisfactory as i hoped for a better customer service from a great company like yours. PLEASE help me with my request. Ms. ******* has my emails with all the information needed. Please let me know if you wish me to forward the email to your office. Thank you so much. ****** ******

      Business Response

      Date: 04/10/2023

      Good Morning,

      The customer was contacted this morning and the requested MSO has been processed and will ship to Mr. ****** via ***** Overnight letter, tracking number **** **** *****

      Thank you,

       

       

      Customer Answer

      Date: 04/11/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our 2020 Club Car ****** ** was picked up the week of *** **** 2022 by ***************** in **** ********, NC because it would not start. The dealer said it needed a new VCM and one was ordered. 2 months have gone by and numerous calls to the dealer and club car have not helped. The part delivery status keeps getting moved. I would like for club car to expidite a new VCM to **************** or authorize them to take a VCM from a new ****** to repair the cart. Otherwise, please provide compensation for not having a vehicle this long.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/07/19) */ Thank you for bringing this to our attention. Unfortunately, like many other OEMs, we are experiencing unprecedented supply chain issues, materials constraints, order backlogs. We were able to locate the needed part (VCM module) from one of our field technicians. They will ship the part direct to *************** in NC on **** **, 2022. I have requested next day air service. I have spoken to ***** ******* at ****************, and he is aware the part is coming. ***** will contact Mr. Phillips with an update on when the repair will be completed. I trust this will resolve **. ******* complaint. Please let me know if you need any additional information. Consumer Response /* (2000, 7, 2022/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    Club Car Ingersoll-Rand is NOT a BBB Accredited Business.

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