Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, March 17th, I moved into a new home brought from builder *** Homes located at ************************************************************ and it is now 17 days later and the back yard, front and side yards have a drainage/standing water and the next door new home at ******** (unoccupied) and we reported the problem on our Inspection Report which stated "Left, right, and rear grading has pooling areas present, recommend drain installation before closing." and we (including my real estate agent, Quentiss *******) were told the drainage/standing water problem was fixed on Monday, March 17th the date of closing so we proceeded to closing and I paid $170,000 in cash for the new home. All day on Monday, March 31st (video), Sunday, April 6th and Monday, April 7th the back yard and left and right of the property had standing water that encroached near the foundation and HVAC system of my new home. ***** ******** with Perimeter Property Home Inspector (*****) who was doing the home inspection for *** and *** ****** ****** on Monday, April 7th because the ****** couple have a contract on the home next door at ************** and the ****** couple also told **** ******* about the large amount of standing water at their potential new home. ***** who also did my home inspection on Saturday, March 1st documented the standing water problem on my home inspection report (screenshot below) and Quentiss ******* my real estate agent even documented the drainage problem in an email after ******** ***** who is with the Henry County, Stormwater Plan Review Specialist stated that a landscaping berm could be a possible solution to the problem after he came out to the site and you told me and Quentiss during the final walk thru on Monday, March 17th that the drainage problem had been fixed and we proceeded to the closing. However, ******* ******* is calling this a water flow problem and refusing to repair the drainage and standing water problem at my new home.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We filed a claim during the one year warranty period for hill erosion in our back-yard and we requested DRB come out re-compact the hill to reduce the amount of **** and mud that went into our backyard, We text the project manager several times and she assured us that it would be taken care of. She came back to us and stated that *** stated that it became our problem after the property was sold to us. Our desired resolution is for them to come out and level the ground and make it more stable. Once again, the project manager stated that it would be taken care of.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased house on Aug 2nd, on 8/4 we encountered an issue with closet shelving in master bedroom due to incorrect installation. The shelves fell on me and I was almost injured. ******** ******* was our point of contact initially because we emailed the warranty team. She said our warranty manager ******** would reach out to us. We initially got a little pushback from ******** , who said things like, The weight limitation on shelves. Thats why people get custom closets. Once it was seen firsthand by ******** he realized that the initial work was not done correctly and agreed it would be fixed. He has been to the house numerous times and the closet is still not done to completion. I send another email Aug 15 trying to understand why this is not done yet. Wanting to get settled in. He comes by again and says things like , We are trying to get him fired. All we are asking for is the work to be done cause we tired of talking about it too ! He does not give a time of arrival to finish the closet, there are no emails to confirm times of appointments so sometimes he will just show up at unexpected times. We were able to get one appointment done successfully with a partner company they used. But coordinating with the warranty manager has been difficult. We would miss him sometimes because we both work. We are not just sitting at home. So finally again, he came by Monday 9/9 and started some work on closet again. We finally got him to coordinate a time and day with my husband and he actually stuck to it ! Again he said he will be back Thursday 8-12 because he had to get some kind of screw, but he never showed today. We had my husbands Mom sit in until atleast 2pm. No call no show. I have texted him. ***** has called. We have had his personal number since the issue. I emailed ******** just recently asking to speak to a manager of a manager cause ***. We really dont know what to do right now cause we are tired .

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are building behind my subdivision, they have cause damage to neighbors property. Several neighbors have made numerous complaints but no one checks into anything. They have workers from 6:00 am til sometimes 9 pm at night. Complaint after complaint has been made but no acting is being taken. Their building has caused erosion of my land which is causing damage to ny property and pool. Along with many neighbors. We cant seem to get any guidance from anyone.

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been in my home in Traditions ever since June 2021. It wasnt till recently where *** started having issues where sewer water is starting to come back into my home in my downstairs bathroom and kitchen. I had a plumber to come out to check what the issue was and they said that the structural design of my pipes were built wrong. He even recorded footage to show me how the design is flawed. I was quoted with a work order on how much it would cost to fix it: $18,000. I called the *** Group to see if there was anything that they could do and I was told that my warranty (which I was never informed of at my closing) was for only 2 years and they said its nothing that they can do. Very poor business dealings.

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are several issues with the house that I purchased on 03/3/23. The flooring is the main issue there were cracks in the flooring that was installed and the foundation was very uneven and had a lot of humps I had to come out of my pocket with $7500 only to be told that they would not reimburse me the subfloor upstairs in the Master bedroom has sunken in and the shower tiles has come a loose. This company has a very bad customer service quality and they are racist. I work in the flooring industry and what they are doing to these houses are horrible and if you dont know then they will pretend like nothing is wrong. I would like my money back and the issues fixed

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a brand new home development. I purchased my home the moment it was finished being build in October of 2021, soon to be coming up on two years now. There were plumbing issues that started to happen around June of 2022 but since there wasn't too many ppl in the home I was able to control the back *** that were happening. In March of ************************************************************ and we started to noticed the showers backing up with sewage, toilets backing up and also a foul smell. On April 25, 2023 the pipes in the kitchen started leaking and my kitchen was flooded with water. I called a plumber to look into it and after a deep investigation found that the pipe that's in the front of my yard was broke/cracked causing sewage to not only back up in the house but also was leaking into my front yard. I called DRB construction to tell them about the issue and they brushed me off saying it wasn't their problem and that I would need to call the warranty. told them this is something that would have happened under their watch. For example, the house next to me was not build yet but when it was time for them to put in the grass and level the front yard their landscaper dug so deep into the ground it cut my internet line. Therefore, it could have been the same situation when they were laying my grass down when building. I've called their warranty area and no one wants to take ownership of this issue. The fact that this home is only two years old it shouldn't have an issue this big. I've provided photos and an invoice about the issue. I had no choice but to contact ******************, Cooling, and Plumbing to fix the sewer line replacement. Therefore, I had to come out of pocket and pay for the damage. That cost was $4,165.00. Money that was supposed to go to something else just as

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made contact withe the *** group initially January, 22, 2022 via email through the home owners portal ( five items were reported, doors and windows, carpentry and framing, foundation and concrete, masonry and the dishwasher. The second date information was reported was that there were no window screens on home as promised. I had to order my own and want to be reimbursed. 2/16/2022 I reported that the blinds in the living room do not open or close. On 5/30/22 I sent a reminder email that I had not received the window screens as requested. On 2/26/22, I reported sight work that was incomplete, (electrical boxes outside were not covered and poise a hazard to young children. Also on 5/30/22, the second set of steps after the landing squeak. Sent previous request items again on 5/30/22 that were initially sent between January and February. On 3/29/23 requests were sent regarding the toilets not flushing adequately, as well as the garage door framing is coming apart. Spoke with a ******* on January 23, 23 at 2:16 pm concerning the one year workmanship/two year systems warranty that would not expire until 4/7/2023. We discussed all items including the Crack in the wall foundation on the second landing, garage door rubber seal, electrical work inside of home. She asked me to put everything in an email to her on 1/23/23 ad I did on same day. She told me that someone had reported that all items had been repaired, but they ****** have not. All of these items are outlined in the **** warranty portal.

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in purchasing a new build townhouse from DRB. In order to receive the contract or even look at it I had to submit a $4000 EMD deposit in order to reserve the lot and/or home. At the time I was trying to get a preapproval when I paid the money online back around September or October 2022. It took me awhile to pay off all my cards per the lender requirement. Unbeknownst to me the whole time I was doing everything the lender told me to do they never had any intention to finance me for a mortgage. They deceptively led me to thinking that if I did everything they told me to do then I will get a preapproval or an approval for a mortgage. Without even talking to me or asking me if I wanted to try another lender on their preferred list DRB prematurely terminated my contract and refused to refund my deposit or submit another contract for another lot with my EMD already submitted. I was told that lot **** went under contract with someone from out of state. I was told that it wasnt my problem things didnt work out with the lender and that basically I lost out on the home and my money. I emailed the ************************** mayor as well as my district council member and both chose to ignore my emails. I explained that I needed my money to pay rent. I lost money paying month-to month rent which was $500 more than a normal lease. I contacted my sales rep numerous times as well as his boss and no one has made an effort to refund my money. I also wanted to say that once I was approved with a lender DRB raised the price of another lot over $10,000 to make sure I wouldnt qualify to purchase and didnt want to talk about any concessions.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern at the Better Business Bureau,My complaint is about the response time on the warranty problems after purchasing the home. I called several times about a roofing leak which took them 3 weeks to fix. Door handles keep getting loose. They had to move my washer and dryer out of the way to fix the roof leak. Their workers did not put the washer and dryer back together properly. This is an incident that happened last Saturday May 13,2023. My washing machine is still not put together because they keep saying someone is going to call me to schedule another employee to come out. I am left with no clean clothes still waiting for someone to call or come to fix the problem.