ComplaintsforThe DRB Group Georgia LLC

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased house on Aug 2nd, on 8/4 we encountered an issue with closet shelving in master bedroom due to incorrect installation. The shelves fell on me and I was almost injured. ******** ******* was our point of contact initially because we emailed the warranty team. She said our warranty manager ******** would reach out to us. We initially got a little pushback from ******** , who said things like, The weight limitation on shelves. Thats why people get custom closets. Once it was seen firsthand by ******** he realized that the initial work was not done correctly and agreed it would be fixed. He has been to the house numerous times and the closet is still not done to completion. I send another email Aug 15 trying to understand why this is not done yet. Wanting to get settled in. He comes by again and says things like , We are trying to get him fired. All we are asking for is the work to be done cause we tired of talking about it too ! He does not give a time of arrival to finish the closet, there are no emails to confirm times of appointments so sometimes he will just show up at unexpected times. We were able to get one appointment done successfully with a partner company they used. But coordinating with the warranty manager has been difficult. We would miss him sometimes because we both work. We are not just sitting at home. So finally again, he came by Monday 9/9 and started some work on closet again. We finally got him to coordinate a time and day with my husband and he actually stuck to it ! Again he said he will be back Thursday 8-12 because he had to get some kind of screw, but he never showed today. We had my husbands Mom sit in until atleast 2pm. No call no show. I have texted him. ***** has called. We have had his personal number since the issue. I emailed ******** just recently asking to speak to a manager of a manager cause ***. We really dont know what to do right now cause we are tired .

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They are building behind my subdivision, they have cause damage to neighbors property. Several neighbors have made numerous complaints but no one checks into anything. They have workers from 6:00 am til sometimes 9 pm at night. Complaint after complaint has been made but no acting is being taken. Their building has caused erosion of my land which is causing damage to ny property and pool. Along with many neighbors. We cant seem to get any guidance from anyone.

• Initial Complaint

  06/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ive been in my home in Traditions ever since June 2021. It wasnt till recently where *** started having issues where sewer water is starting to come back into my home in my downstairs bathroom and kitchen. I had a plumber to come out to check what the issue was and they said that the structural design of my pipes were built wrong. He even recorded footage to show me how the design is flawed. I was quoted with a work order on how much it would cost to fix it: $18,000. I called the *** Group to see if there was anything that they could do and I was told that my warranty (which I was never informed of at my closing) was for only 2 years and they said its nothing that they can do. Very poor business dealings.

• Initial Complaint

  10/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  There are several issues with the house that I purchased on 03/3/23. The flooring is the main issue there were cracks in the flooring that was installed and the foundation was very uneven and had a lot of humps I had to come out of my pocket with $7500 only to be told that they would not reimburse me the subfloor upstairs in the Master bedroom has sunken in and the shower tiles has come a loose. This company has a very bad customer service quality and they are racist. I work in the flooring industry and what they are doing to these houses are horrible and if you dont know then they will pretend like nothing is wrong. I would like my money back and the issues fixed

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I live in a brand new home development. I purchased my home the moment it was finished being build in October of 2021, soon to be coming up on two years now. There were plumbing issues that started to happen around June of 2022 but since there wasn't too many ppl in the home I was able to control the back *** that were happening. In March of ************************************************************ and we started to noticed the showers backing up with sewage, toilets backing up and also a foul smell. On April 25, 2023 the pipes in the kitchen started leaking and my kitchen was flooded with water. I called a plumber to look into it and after a deep investigation found that the pipe that's in the front of my yard was broke/cracked causing sewage to not only back up in the house but also was leaking into my front yard. I called DRB construction to tell them about the issue and they brushed me off saying it wasn't their problem and that I would need to call the warranty. told them this is something that would have happened under their watch. For example, the house next to me was not build yet but when it was time for them to put in the grass and level the front yard their landscaper dug so deep into the ground it cut my internet line. Therefore, it could have been the same situation when they were laying my grass down when building. I've called their warranty area and no one wants to take ownership of this issue. The fact that this home is only two years old it shouldn't have an issue this big. I've provided photos and an invoice about the issue. I had no choice but to contact ******************, Cooling, and Plumbing to fix the sewer line replacement. Therefore, I had to come out of pocket and pay for the damage. That cost was $4,165.00. Money that was supposed to go to something else just as

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have made contact withe the *** group initially January, 22, 2022 via email through the home owners portal ( five items were reported, doors and windows, carpentry and framing, foundation and concrete, masonry and the dishwasher. The second date information was reported was that there were no window screens on home as promised. I had to order my own and want to be reimbursed. 2/16/2022 I reported that the blinds in the living room do not open or close. On 5/30/22 I sent a reminder email that I had not received the window screens as requested. On 2/26/22, I reported sight work that was incomplete, (electrical boxes outside were not covered and poise a hazard to young children. Also on 5/30/22, the second set of steps after the landing squeak. Sent previous request items again on 5/30/22 that were initially sent between January and February. On 3/29/23 requests were sent regarding the toilets not flushing adequately, as well as the garage door framing is coming apart. Spoke with a ******* on January 23, 23 at 2:16 pm concerning the one year workmanship/two year systems warranty that would not expire until 4/7/2023. We discussed all items including the Crack in the wall foundation on the second landing, garage door rubber seal, electrical work inside of home. She asked me to put everything in an email to her on 1/23/23 ad I did on same day. She told me that someone had reported that all items had been repaired, but they ****** have not. All of these items are outlined in the **** warranty portal.

• Initial Complaint

  06/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was interested in purchasing a new build townhouse from DRB. In order to receive the contract or even look at it I had to submit a $4000 EMD deposit in order to reserve the lot and/or home. At the time I was trying to get a preapproval when I paid the money online back around September or October 2022. It took me awhile to pay off all my cards per the lender requirement. Unbeknownst to me the whole time I was doing everything the lender told me to do they never had any intention to finance me for a mortgage. They deceptively led me to thinking that if I did everything they told me to do then I will get a preapproval or an approval for a mortgage. Without even talking to me or asking me if I wanted to try another lender on their preferred list DRB prematurely terminated my contract and refused to refund my deposit or submit another contract for another lot with my EMD already submitted. I was told that lot **** went under contract with someone from out of state. I was told that it wasnt my problem things didnt work out with the lender and that basically I lost out on the home and my money. I emailed the ************************** mayor as well as my district council member and both chose to ignore my emails. I explained that I needed my money to pay rent. I lost money paying month-to month rent which was $500 more than a normal lease. I contacted my sales rep numerous times as well as his boss and no one has made an effort to refund my money. I also wanted to say that once I was approved with a lender DRB raised the price of another lot over $10,000 to make sure I wouldnt qualify to purchase and didnt want to talk about any concessions.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To whom it may concern at the Better Business Bureau,My complaint is about the response time on the warranty problems after purchasing the home. I called several times about a roofing leak which took them 3 weeks to fix. Door handles keep getting loose. They had to move my washer and dryer out of the way to fix the roof leak. Their workers did not put the washer and dryer back together properly. This is an incident that happened last Saturday May 13,2023. My washing machine is still not put together because they keep saying someone is going to call me to schedule another employee to come out. I am left with no clean clothes still waiting for someone to call or come to fix the problem.

• Initial Complaint

  03/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased my dream home from DRB Group on 2/14/22. I had concerns about nail pops in my walls, I was told to *********** settle and they would fix within a year. So I waited 10 months and on 12/22 I sent my first email notifying DRB group of issues with my floors lifting, nail pops and cracks in ***************** Fast forward to 1/23 I noticed bulging in my floor and the vinyl on the outside of my home buckling up.. Ive sent multiple emails and received multiple broken promises. My kitchen cabinets are pulling away from the walls, still not fixed. Garage door was installed wrong its 2 inches higher on one side.. My contract stated I received ****** in builder upgrades, but it seems like a only received the cheapest of the cheapest and really poor workmanship from DRB group.. Its seems the warranty company doesnt want to accept accountability for anything..

  Business response

  03/03/2023

  ******************** is and has been addressed with the upmost respect and courtesy that is available to her.  The items she has reported are currently being addressed and have been scheduled on numerous occasions.  There have been times when scheduled correction technicians have arrived at the home at the prescribed date and time and been refused from entering the home or the appoiontment has been forgotten by the homeowner and no one is available for access which has caused other trades to be have to be rescheduled on numorous occasions upsetting the correciton process.  The owner continues to send repewated text messages, phone calls, and emails regarding the same items previously reported which has caused some confusion in if an item is reported again or if  thie request is new.  Repaeatred messages from the owner have slowed the process of all completions.  We have received complaints from our technicians that the owner has been uncooperative in explaination of details and access to the home to perform the corrective measures.  Currently, the drywall corrections have been completed and we have attempted to schedule the painting which we have been told that the next week is "not a good week".  The painting, flooring, other trades are now confirmed for March 13th at 8:00 a.m. and the bulk of the remaining warranted request should be completed on that date. Should something happen on this date and we are not able to enter the home, we would only attempt one more time as access to the home is required during normal working hours at an approved time which is now established.  Our schedules have had many delays from cancellations and lack of access.

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 22nd 2021 we completed our move in walk through with the Construction superintendent **** to identify any punch list items. While performing the walk through I asked **** where the screens on the windows were. He stated they were on backorder due to supply chain issues but would be delivered in 3-4 months when they became available. At the final walk through on 11-30-21 we asked again if there were any updates on the window screens since the walk through paperwork stated we needed to inspect windows AND screens and we're again told that there would be screens but that there was no date on when they would be delivered. I contacted the company warranty department on June 4th 2022 and August 18th 2022. I was told by *********************, the warranty coordinator on August 18th 2022 that they still did not have an estimate on when the window screens would be delivered. October 18th I contacted the warranty department again and this time was told by ******************* that they had no record of specifications for screens and that they would not be installing window screens despite multiple previous inquiries where we were told they were still in process.

  Business response

  10/19/2022

  Please allow the following response to ******************** complaint regarding window screens in his home.  Each home built is done under a set of specifications and standards for the individual residence.  In the case of ********************** home, there was no reference in the contract that was agreed to by signature that screens were a part of the final product of the home.  The communication with other company personnel was never written on the walk through paperwork he references and any items listed were addressed and the paperwork for completion was signed and agreed to by the owner.  Follow up requests from the owner to the on site manager and to others was verbal only and without reference to the paperwork regarding the individual home. Upon receipt of the most recent request, it was researched by the warranty staff for any contract deficiency, which there was no notation that the home would receive screens as per the owners claim.

  ****************** has been advised that if he is able to produce written evidence of the inclusion of the item that the builder would be glad to revisit the situation with him and there has been no response to this request.

  The builder has provided everything to the owner that was included in his contract and will continue to address any deficiencies that *** arise during his warranty period.  Unfortunately this is not a warranted request under the terms of the agreed warranty provided to the owner through our warranty program.

  Thank you,

  Customer response

  10/19/2022

   
  Complaint: 18242386
  
  I am rejecting this response because:
  

  I have sent multiple emails to the warranty department asking for updates on the status of the screens. Each time their response was they were waiting and would contact me with updates. It was not until the October 18th email that I was told there was no documentation that there were supposed to be screens. I responded to *************** on October 18th that the missing screens were documented by their site manager on the BACK of the punch list where it states that window screens should be free from tears. We were assured multiple times from their site supervisor thay window screens would be included but we're delayed. Perhaps we could get a statement from **** to clear this all up. I've attached the emails and back of the punch list. Unfortunately the back of mine doesn't have any writing because the carbon doesn't transfer on the backs. 
  Sincerely,
  
  *************************

  Business response

  10/20/2022

  This office has communicated with the on site project manager and there is no recollection of this particular home regarding a conversation about window screens.  We have offered to the ownerif they are able to produce written documentation that we would be glad to review the circumstances surrounding his claim but to this point have not received any furhter information.

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