Business ProfileforAvant Interventional Psychiatry

My special needs twins ******************************** 6-30-01) with intellectual disabilities & various psychosis attend. I'm their mom & legal guardian. Avant quotes compassion, integrity, hope, & innovation on the website but we don't get that. My child was hospitalized 2x this year for ************* reached out to Avant & neither time did they respond to me or the hospitals. They had an appointment 11/28/22 & 12/1/22 where an MD prescribed a 2 new medications. As of 12/13/22 the staff has yet to complete a prior authorization with the 2 insurance plans that we have, and my daughter hasn't received the medications. They haven't issued refills for the medications that the new medications replaced so my child is without medication. I have emailed & called & received no response. When I call and request the office manager, I'm told she is too busy to talk to me. Staff says "I was told to tell you" No one asks why I am calling; they give a scripted message & blow me off based on their assumptions of what I want to discuss. I asked to talk to a clinician and have been told I cannot speak to them. I asked to speak to the owner ********************, & the staff won't let me speak to him. I'm told someone will call me back but in 2 weeks, no call. The only time I was able to speak to the manager she was unaware that we had two insurances. ***************** We have been coming to them for almost two years and they have been billing incorrectly the entire time, even though all insurance information has been provided. I really don't think this practice cares about their patients at all. The only way to speak to a clinician is through an appointment. They are full of apologies at the monthly appointment but then you have to deal with the run around from the staff for the next month until you can see a clinician again. They don't care if your health fails during this time because there is no compassion.