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Business Profile

Medical Transcription

Transcare Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Transcription.

Complaints

This profile includes complaints for Transcare Medical's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transcare Medical has 2 locations, listed below.

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    • Transcare Medical

      P.O. Box 1957 Flowery Branch, GA 30542

    • Transcare Medical

      20 Satellite Drive Winder, GA 30680

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/27/2023 employees from the above mentioned company, transported my family member back from the hospital to their home. This was run number 2058. In doing so they damaged a bed beyond repair. I contacted ****** who put me in touch with *****************************. She assured me that they would take care of the reimbursement of damages. After several phone calls and text messages not being responded to, I was finally able to reach ***** again on March 13, 2023. She told me that she would get with *********************** to get this issue resolved. I have again reached out several times and calls and text messages are not being responded to.

      Business Response

      Date: 03/28/2024

      We received this complaint via **** today 3/28/2024.

      Multiple conversations took place between ************************* and our Director of Operations *************************.  I have no clue how my name got involved as I am the *************** manager.  

      ************** requested that we pay over $1000 to replace a bed that she stated we damaged.  She stated this bed was in PERFECT condition.  We found the request to be unreasonable.  Upon reviewing the photos it is a headboard that is damaged.  The mattress was still sitting on a metal frame.  As you can see from the photos, the bed was far from "perfect" condition.  We offered $375 to replace the headboard.  ************** laughed at our offer and said that she would sue ************ have run over ****** trips and have never had an issue with anyone's bed falling apart.  We made the offer to replace the headboard in good faith.  Our offer was declined.

      Customer Answer

      Date: 04/04/2024

       
      Complaint: 21453498

      I am rejecting this response because: I never requested payment of $1000 nor did I say that it was IN perfect condition.  As you can see from the attachment of our text communication, I indicated that the bed, in excellent condition, would be valued at $800-$1000.  This was in response to your offer of a depreciated amount of $200, not 375 was indicated in your response. How could you give a depreciated amount without knowing how much the bed was new? I was looking at replacing with a lower cost bed of $600

      Even though the picture showed the mattress was sitting on the bed frame, the frame was actually broken on one end and was not able to be used.  

      Sincerely,

      *************************

      Business Response

      Date: 04/09/2024

      Although we are not in agreement with any of the statements made by the person submitting this complaint, we are willing to make a final offer of $325 to go towards the replacement of a bed that had already seen better days.  We are making this final offer as an act of good faith.  We consider this amount to be fair given the pictures of the condition of the bed.  

    Transcare Medical is NOT a BBB Accredited Business.

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