ComplaintsforNew Body Recovery Home Atl
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Complaint Details
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Initial Complaint
01/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I Booked On September 22, 2021 To Stay Here After Surgery...I Paid $728 To Receive 5 ************************** My Surgery Is Scheduled For February 11, 2021. Because My Surgery Date Is Approaching I Reached Out To Bre Today In Text With A Concern That She Had No Business Address Posted/Listed. She Replied That Because She Runs The Business From Her Home It's Not ************* She's Located In *********************************************************. I Replied That It Was Understandable And Asked If We Could Do Video Call Today So That I Could See The Recovery Home. Bre Sent Me 2 Videos Of The Recovery Home Asking Me To Watch Them. I Text Her After She Sent The Videos Asking If She Is Available To Speak Via *********** Called Me. I Started To Explain To Her That I Wasn't Comfortable With Not Having An Address For Where I Will Be Staying Until Days Before Surgery. She Cut Me Off While I Was Speaking With A High Pitched Aggressive Tone Asking, "Was I Trying To Say That She Didn't Actually Have A Real Business". I Responsed, "That I Was Not Implying Anything Only That I Wanted To Be Sure That She Had A Legitimate Business". With That Same Tone She Said, "That I Couldn't Stay With Her, To Call My Bank To Get My Money ****** ***** Hung Up On Me. In Which Was Very ********* Hurt My Feelings. Bre Got So Upset With Me After The First Few Words That She Didn't Even Listen To Me To Hear What My Concern Was. I Feel That My Concern Was ********* Just Wanted 2 Make Sure I Wasn't Being Scammed. My Intentions Were Never To Offend Her. I Just Wanted Clarity. I Would Like A Refund Since She Refused Me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.