Business ProfileforBest Chance Optical, LLC

I took my daughter to Best Chance Optical on *** ****** ** ******* ** **** ** **** ***** Let’s just say it’s the best chance to get ripped off!!! They had a special on 2 pair of glasses. She got an eye exam, 2 pair of glasses and a 6 months supply of contacts. I left my insurance card at home so I paid out of pocket and called when I got home to give the owner my insurance info so that he could file my claim as we had discussed and agreed upon at the visit. When I called him he told me to have her come back in and get a pair of sunglasses off her choice any pair regardless of price and he would make it work. Which was a ploy to keep the $704 I paid him and file the sunglasses on my insurance. We never returned for the sunglasses . Months went by and I hadn’t received my refund so I called the insurance company in November and they told me that no claim had been filed. I reached back out to the owner who told me that he didn’t file the claim because she didn’t come back for sunglasses and that he didn’t have to file the claim because I paid cash. I explained to him that there’s a reason that I have medical insurance and I prefer to use it. He then told me that he didn’t know which frames she got because I paid cash and he doesn’t keep a record of cash customers in the charts and it would take some time to figure it out. Well he submitted the claim, but he submitted it with the contacts at the top so that the insurance would pay for the contacts and not the glasses. The insurance company told me to ask him to cancel the claim and resubmit it with the eye glasses on top to maximize my coverage. He said that’s why he put the contacts on top so they would pay for them which was another ploy to keep the bulk of my $704 because contacts are cheap!!! I called him again to rectify the matter and he agreed to write me a check at the end of November. It’s now the end of December and he has yet to resubmit my claim!!! However, he finally figured that she chose 2 pair of high end glasses I don’t know how he came up with that if he doesn’t keep a record… I sent my daughter to his office to pick the check up because my work schedule has not allowed me to get out in time to go to his office. She calls me and said that the check was for $94. He doesn’t want to honor the special that was running any longer. I asked her to return it to him because he obviously feels that needs my money more than I do.