Business Profile

Garbage Removal

Red Oak Sanitation, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Red Oak Sanitation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

35 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They continuously miss our trash pick up, To the point where they even schedule to pick up the missed pick up and then missed the second pick up. We canceled our recycling since they refused to pick that up. In lieu of a recycling bin we chose to pay for an optional second trashcan, which they now are not picking up. This issue has been going on since December and it is a weekly occurrence with documented weekly phone calls.
Business Response
Date: 02/10/2025
Good morning. We sincerely apologize for the inconvenience of having your trash missed. Your complaint has been sent directly to the Route manager to make sure he is aware of your situation and he will have it fixed. I have also placed reminders for the crew for the remaining weeks of November. Your account was credited for $72.00 on 1/14/25 for the quarter of January, February, & March. Please reach out to **** Or ****** **** if your service issues continue.
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/6/24 Residents-Red Oak Sanitation ********, GA One of the WORSE Residential and commercial sanitation and recycling service in the state of *******. DO NOT SIGN UP FOR THIS SERVICE!-They were quick to come to the neighborhood and quick to give their fliers for their new business.-They are suppose to pick up every Friday, but my sister (even myself) have to call them at the last minute before they close 5pm because they don't even pick up on the day the are scheduled to.-This happened again this past Friday how they didn't pick up the trash what so ever. I called this morning and the lady I was talking to this morning said the driver only went halfway to our street and decided to not pick up. I asked why he did that she said "I don't know." And that we can schedule someone to come out this Wednesday. Ah you missed the pick up, you need to come out and do you job. This has been happening for the last couple of months. -*********** (and anyone in general) BEWARE!
Business Response
Date: 12/10/2024
We sincerely apologize for the service issues you and your sister have experienced with our residential services. Your concerns are extremely important to us, and we deeply regret the inconvenience caused by these repeated missed pick-*** and communication lapses.
We would greatly appreciate the opportunity to work with our operations management team to address these habitual issues and ensure they are resolved promptly. Please provide us with your contact information or reach out to our customer service team directly at ******************************** so we can work together to resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we hope to restore your trust in our services.
Initial Complaint
Date:11/26/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not sign up for service with *******. I already have a sanitation provider.11/26/24 I received an email stating a payment would be collected today by *******. I also noticed a pending transaction on my bank account. I did not provide Red Oak any information so I am not sure how they received my information. Tomorrow I am calling my sanitation company to see if perhaps they were bought out by *******. Nothing on either company's website says this is the case. It seems this is a fraud attempt. The email I received was from ******************************************
Business Response
Date: 11/27/2024
Dear BBB Representative,

Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to clarify the situation.
The issue raised by the customer has already been addressed and resolved directly with her.
To provide some context:
Red Oak Sanitation recently partnered with ********** to deliver enhanced service reliability and more sustainable rates for ********** customers. During this billing cycle, payments for ********** customers were processed using *********************** payment platform. As a result, the bank transaction appeared under the name Red Oak Sanitation, which caused some confusion for the customer.
We explained to the customer that the charge was valid and reflected her usual CycleWorks sanitation service. After our thorough explanation of the partnership and the new payment process, the customer understood the situation and retained her service with us.

We value our customers trust and strive to maintain transparency during this transition period. Please let us know if additional details or documentation are required to close this matter.
Thank you for your understanding and support.

Sincerely,
Red Oak Sanitation
Initial Complaint
Date:09/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested service from the company and from the beginning they delivered the garbage cans to the wrong address, they missed pickups blaming me for the problem after leaving me on hold for over 30 minutes to review the camera, and then to tell me at the end that my cans were not placed for removal and they have been sitting in the same spot for 2 days. Completely incompetent.
Business Response
Date: 09/24/2024
CUSTOMERS CONTAINERS WERE REMOVED ON THE 2ND ATTEMPT AND A REFUND REQUEST WAS SUBMITTED TO THE ACCOUNTING DEPT.
Customer Answer
Date: 09/24/2024

Complaint: 22302199

I am rejecting this response because: This company refuses to accept responsibility for their actios. The company blamed me for the failed first attempt, and they went to the wrong address again. I would like a full refund on dservices, because they have consistently blamed the consumer.

Sincerely,

Grayson Tudor
Business Response
Date: 10/07/2024
Per customers request a refund has been issued
Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, August 28th, a Red Oak Sanitation truck poorly attempted a three-point turn at the intersection of I live at. The driver of the truck drove over my landscaped area and crushed several items in the landscaped area. I saw this happen with my own eyes. The driver of the truck saw the damage as he continued his three-point turn, but did not stop. I have video of the truck that did this. I contacted Red Oak Sanitation to discuss the problem and sent them video and photos of the incident. They transferred me to their ****************** The ***************** is refusing to admit that it was their truck. Red Oak is saying that they did not have a truck in the neighborhood on that day. -That is a lie. I have contacted the owner of Red Oak Sanitation, **************************, to try to get this issue resolved. ******* has not responded.
Business Response
Date: 09/10/2024
The truck in the video as well as the truck that you show from the passenger side is NOT a Red Oak truck. If you look closer it is a completely different logo on the side of the truck.The Red Oak truck has a large pink ribbon as well as a bold company name.The truck you have a video of is a competitors and clearly not ours
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****
Initial Complaint
Date:09/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company continuously falsely states that an ACH or recurring payment is set up on my account. Evidentially they continue to charge what must be an old inactive card , after I made clear that I would call in the payment and was not authorizing any card to remain on file . The last payments I made were made by my calling in or online. Each time I made a payment, i have confirmed that my card is for one time payment and the *** has done so. There should not be a card or payment method authorized for them on file. There was none required at initiation of the account and I was told by the ***resentative they would not save the card on file..Attaching an example of the false record keeping. The email msg attached shows the company sending this email not recognizing the payment for Aug 1st was made by me online and then sending an email weeks later falsely stating the payment was due when it had been paid. or made online and had confirmation number.
Business Response
Date: 09/04/2024
Attached is a copy of the monthly invoice and the date the payment was made. Our late notice was sent out on 8/6/24 due to the payment not being made on time. The payment was made by customer on 8/6/24 after receiving the late notice. Her account is set up on a monthly auto draft group code, in which we bill on the 1st of every month. Since there is not a payment method on file to process the auto draft, she receives this late notice since the payment is not made on or before the first of the month. To prevent this from happening in the future, I have switched her account from a monthly auto draft group code to a quarterly group code. She is being sent an invoice for 10/1/24-12/31/24 by ***** Our system will only bill monthly from a credit card or ACH draft. Since customer refuses to have a payment method on file, her account will be switched to being billed on a quarterly basis. If she prefers to have it billed monthly, she will need to put a credit card or ACH information on her account.
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my service at March 23 2024 but money $75 for the next 3 months (April, May and June) already went from my bank account.As of today I haven't received my money back even I called 3 times in the meantime. Their excuse is *********** has delayed services and they are not responsible.My phone will show record that I called.Today 06/12/2024 spoke to *** customer service rep and also left a message to ****** (supposedly account manager) and still waiting on my check.This company seemed to be big scam and I want to resolve this issue.Thanks
Business Response
Date: 06/21/2024
TO ANSWER A COMPLAINT
Customer Answer
Date: 06/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:03/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business refuses to pick up trash and recyclables. States they will not pick up any and all boxes even when broken down and put next to trash cans. States you have to rip them into pieces and put into a can then they may take them if the can doesnt weigh to much
Business Response
Date: 03/06/2024
customers service guidelines are governed by a contract agreement between ********** and Gwinnett county. Contract specifies that all waste and or recycling must be in a company provided container.
Customer Answer
Date: 03/06/2024

Complaint: 21383505

I am rejecting this response because: I have spoken to Gwinnett County Sanitation and the contract states that is the bare minimum that you have to abide by and that it is your choice if you wish to pick up items not in the bins. Other Companies in the area that service Gwinnett county have also confirmed that those are the minimum requirements and that they choose to pick up other items if they have the available space and means to do so. So plainly speaking you are sitting behind a guideline in a contract because you are lazy and to cheap to pick up and do the right thing for the residents in which you service. Your company sits behind these guidelines to save on their weights when they dump their items. You have chosen to s**** over residents within the county and do so openly. You should be ashamed of your behaviors. Your company is beyond ridiculous, cheap, and nasty to the residents in which they service. I have witnessed on multiple occasions your workers on trucks flicking off trashcans, kicking and complaining when they see things...they have made rude comments to residents and are basically lazy workers.

Sincerely,

*********************
Business Response
Date: 03/06/2024
Please discuss the rules with your county sanitation department ************
Customer Answer
Date: 03/06/2024

Complaint: 21383505

I am rejecting this response because: Obviously you do not know how to read very well...in my last message it stated I already spoke to them. Someone from their office called me yesterday to discuss the issue...hence why I told you its is a guideline within the contract to pick up what is in the bins. It is left to the discretion of the waste management company if they choose to pick up anything outside of the bins or not. May I suggest going back to school and learning to read and digest the information that is being sent to you before you respond to me.

Sincerely,

*********************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May5th, April 28th, and April 21st, Red Oak Sanitation has not taken all the trash in the provided receptical. They have often left significant trash in the bin every week. This has happened in the past and I have simply put it in the following week. This has gotten out of hand. The trash located in the bin was ripped open by the garbage men on the truck and left in the receptical. The trash is approved trash because they are empty paint cans. These cans are empty and dried so they are approved for normal trash.
Business Response
Date: 05/09/2023
i will direct this complaint to customer service to contact the customer in regards to excess trash and acceptable items per the contract with Gwinnett county
Initial Complaint
Date:03/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We canceled service effective March 3 2023, cans were available for pickup on March 3rd. Red Oak chose to pick the cans up on March 10th, and are charging us for an extra week of garbage collection. WE DID NOT PUT GARBAGE OUT ON MARCH 10th. Our cans were available for pickup on March 3rd. Per ***** the policy is to pick up cans a week later and to charge for that week as their fees for picking up the cans. I asked where on the website is this policy listed, ***** said the policy and the so called fees for picking up cans is not listed on the website anywhere, however, it is in the "welcome letter". I asked for a copy of the actual welcome letter from April 2018, that supposedly was sent to us when we started this service. ***** stated he didnot have a copy of it. We never received a letter stating there were cancellation fees associated with our account. ***** actually admitted "now the welcome letters state that cancellation fees apply". Our March invoice was $31.20, we had three days of service at $3.02, so we expect a refund of $28.18, they are only refunding $17.57. I see that Red Oak posts the reply "they are no longer a customer of ours" to many complaints. No, we are not a customer due to underhanded unprofessional dealings. ************** agreed to an ***************** of $23.20 in May 2022 for two years with the required 80% home participation. Then after one year, they canceled the contract & increased rates to $31.20. That's roughly 190 homes that they are now servicing and within a year they canceled that HOA rate, it feels like a bait and switch. They got all these new customers then jacked up the rate without abiding by the contract. Secondly, instead of continuing with allowing 5 bags of yard waste, they mandated that yard waste must be in a can & you can get additional cans at $6/month each, this is on top of the rate increase to $31.20. We are no longer a customer but still expect our full credit effective March 3, 2023.
Business Response
Date: 03/24/2023
the statements about the hoa agreement are not correct, as far as the cancellation customer paid the balance due on 3/2/23 then called to cancel on 3/3/23 at 4:48 pm. at that point a ticket was made to remove the carts on the customers next service day being 3/10/23.when ******************* verified that they had removed the carts on 3/10/23 the account was able to be closed out and a refund request was issued
Customer Answer
Date: 03/28/2023

Complaint: 19640823

I am rejecting this response because:
Red Oak Scheduled the pickup day, not us. As stated, these cans were made available as of March 3, 2023 for pickup. We should not be financially penalized because they waited a week to pick up the cans. If you can't pick cans up sooner than one week, that's on you and we should not be financially penalized. Our garbage service ended March 3, 2023, a refund needs to be made effective March 3, 2023. As stated, they dd not pickup up any garbage on March 10, 2023 . Attached are the notifications from our HOA President, stating that this rate was locked in for 48 months. The rates were increased in 12 months and that is why we canceled this service. It is dishonest to take our money for a service you did not provide. We expect a refund minus ONE day of service.
Sincerely,

***************************
Business Response
Date: 04/10/2023
Please see prior response on 3/24/23
Customer Answer
Date: 04/10/2023

Complaint: 19640823

I am rejecting this response because:

Sincerely,

***************************
Business Response
Date: 04/18/2023
please see previous response
Customer Answer
Date: 04/18/2023

Complaint: 19640823

I am rejecting this response because: see previous response: they continue to charge me for service they did not provide

Sincerely,

***************************
Business Response
Date: 04/28/2023
Please see prior response on 3/24/23
Customer Answer
Date: 04/28/2023

Complaint: 19640823

I am rejecting this response because: they are ripping customers off. I have all the time to continue this forever. Consumers need to know what a rip off company this is.

Sincerely,

***************************

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Red Oak Sanitation, Inc. is NOT a BBB Accredited Business.