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Business Profile

Mattresses

The Mattress Firm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Visit Website(713) 343-3582

About

Overview

The Mattress Firm

654 Dawsonville Hwy

Gainesville, GA 30501-2612

View Headquarters

Years in Business: 38

BBB Accreditation & Rating

The Mattress Firm is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Rating

C

Reasons for rating

  • 1216 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
How are BBB ratings calculated?

About This Business

This company offers mattresses, box springs, bed frames, headboards and related bedding furniture, bedding accessories (e.g., pillows, sheets, mattress protectors), hot tubs, swim spas, and massage chairs.

Products and Services

Brands Sold:

  • Simmons Beautyrest
  • Serta
  • Sleepy's
  • Tulo
  • Hampton and Rhodes
  • Purple
  • Chattam & Wells
  • Dream Bed Lux
  • Snuggle Home
  • Eclipse
  • Purple
  • My First
  • Rize
  • Donco
  • Little Monkeys
  • Intellibed
  • 12 Park
  • Bridle
  • Pet Fusion
  • Imperial
  • Legare
  • Leggett & Platt
  • Mantua
  • Delta Children
  • Home Elegance
  • Lux Living
  • Brookside
  • Linenspa
  • Lucid
  • Malouf
  • Pacific Coast
  • Protect A Bed
  • BlanQuil
  • Pure Care
  • Skyline Furniture

Business Details

Local BBB:
BBB Atlanta & NE Georgia
BBB File Opened:
1/1/1997
Business Started:
7/4/1986
Business Started Locally:
1/1/1986
Business Incorporated:
11/7/2002
Type of Entity:
Corporation
Alternate Names:
Elite Management Team
Mattress Firm
Mattress Firm 761
Mattress Firm Warehouse/Customer Pickup
Mattress Firm Fayetteville
Mattress Firm Clearance
Business Management:
Ms. LeAnne Weston, Customer Service Specialist
Katie Cobb
Ken Murphy
RJ Hinkle, Area Manager
Norrisha Capers, Sales Manager

Additional Contact Information

Principal Contacts
Ms. LeAnne Weston, Customer Service Specialist
Customer Contacts
Ms. LeAnne Weston, Customer Service Specialist
Fax numbers
Primary Fax: (866) 308-4089
Other Fax: (770) 442-3988
Other Fax: (770) 399-5688
Other Fax: (770) 973-2645
Other Fax: (770) 237-3476
Other Fax: (404) 869-0540
Other Fax: (770) 426-4905
Other Fax: (770) 495-6400
Other Fax: (770) 985-3316
Other Fax: (678) 297-0768
Other Fax: (770) 798-9343
Other Fax: (770) 960-9937
Other Fax: (770) 916-1226
Other Fax: (678) 945-1003
Other Fax: (678) 966-0033
Other Fax: (770) 942-1766
Other Fax: (678) 461-5746
Other Fax: (678) 475-1014
Other Fax: (678) 546-6684
Other Fax: (404) 815-9042
Other Fax: (770) 388-9382
Other Fax: (770) 279-2651
Other Fax: (770) 972-2651
Other Fax: (770) 971-8592
Other Fax: (770) 476-5623
Other Fax: (678) 567-5866
Other Fax: (770) 447-0589
Other Fax: (678) 526-8308
Other Fax: (678) 942-3573
Other Fax: (336) 288-3015
Additional Phone Numbers
Other Phone: (678) 942-3551
Other Phone: (770) 410-0007
Other Phone: (770) 399-5115
Other Phone: (770) 565-3476
Other Phone: (770) 237-2337
Other Phone: (404) 869-0510
Other Phone: (770) 425-2666
Other Phone: (770) 495-6300
Other Phone: (770) 985-3315
Other Phone: (678) 966-0144
Other Phone: (770) 388-0537
Other Phone: (770) 798-9344
Other Phone: (770) 960-0819
Other Phone: (770) 916-1045
Other Phone: (678) 945-1000
Other Phone: (770) 942-7022
Other Phone: (678) 461-5744
Other Phone: (678) 473-0397
Other Phone: (678) 546-6680
Other Phone: (404) 815-9600
Other Phone: (770) 279-0022
Other Phone: (770) 972-1130
Other Phone: (770) 971-4080
Other Phone: (770) 476-0810
Other Phone: (678) 567-5576
Other Phone: (770) 447-0814
Other Phone: (678) 526-0884
Other Phone: (678) 942-3555
Other Phone: (336) 288-4415
Other Phone: (866) 942-3551
Other Phone: (770) 503-7873
Other Phone: (770) 879-7798
Other Phone: (678) 762-1029
Other Phone: (770) 716-9138
Other Phone: (800) 327-7720
Additional Websites
Website 1
Website 2

Additional Information

Refund and Exchange Policy

All of our policies can be found on our website and are included on our receipts and e-receipts emailed to our Guest.

1.  Warranty coverage is offered through the manufacturer and will differ across brands. Guest are given and advised to review their warranty card for coverage details.  The law tag on their mattress will provide a code which is used to reference and against the warranty card for the length of the warranty period. Details for filing a warranty claim are located on our website Mattress Firm.com. Mattress Firm offers a free online warranty process for guest who feel their product has malfunctioned. A third-party inspection can be requested by the guest for an additional charge ($79.99 in most states) An independent inspector will visit the guest's home to assess the defect reported and submit their results. The process, expectations, terms and conditions are listed on our website home page under 'Warranty Claims.'

2.  Refunds are generated by our salesperson and processed in our Corporate Office in Houston, TX.  Generally, refunds are finalized within 2 to 3 business days after all merchandise has been confirmed returned and the order cancelled. credit cards refunds may take up to 5 business days depending on the banks credit policy. Guests have also been give a self-help option on our website to request a refund in the event it is not received time.  We respond to messages in the order they are received and promise reply as quickly as we can Inquiries are responded to in most cases within 24 hours.

3.  120 Night Sleep Trial - Guests are given the opportunity to exchange, or return, the mattress purchased for any reason during their first 120 nights of ownership. The process, expectations, terms and conditions are listed on or website home page under '120 Night Sleep Trial.'

Business Categories
Mattresses, Furniture Stores

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