Mattresses
Mattress Firm (Corporate Locations & Office)Headquarters
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Reviews
This profile includes reviews for Mattress Firm (Corporate Locations & Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 280 Customer Reviews
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Review fromT. R.
Date: 03/15/2025
1 starT. R.
Date: 03/15/2025
I paid $900 for a mattress which was originally at priced at $1,499. When I received the mattress it had a smell and was extremely hard , aggravating an injury I had. I was told by a salesman that the stench would go away and that the bed would become softer. Its been 30 days and the bed is still hard as a rock and still smells. This company is a scam which is why they want to charge people $250 to restock. I want my money backMattress Firm (Corporate Locations & Office)
Date: 03/19/2025
Dear *******,
We sincerely apologize for the inconvenience. Please allow a specialist to review your account and get back to you.
Mattress Firm (Corporate Locations & Office)
Date: 03/19/2025
Dear *******,
We sincerely apologize for the inconvenience. Please allow a specialist to review your account and get back to you.
T. R.
Date: 03/28/2025
I spoke with ***** at the ********** location in *************** who was extremely rude after he discovered I was returning the mattress. I would like a call from your corporate office to discuss a full refund!Review fromJamie K
Date: 03/10/2025
3 starsJamie K
Date: 03/10/2025
Purchase expereince from Nov 9, 2024. Estate 15" firm - Pollow Top Mattress - Stearns & Foster. The mattress is quite good. But the sales experience needs work. 0% financing is a lie - the credit card company charges an additional fee on your credit card statement that they will NOT refund. Also the promise of 4 mos price guarantee is worthless. The price did not further drop during Thanksgiving or end of the year (Black Friday sales or Cyber Mondays). Darren was my sleep expert. He took time to show me diff beds, but I found the firmness I wanted at a reasonable price, with the promise of 0% financing. I asked him if this was the best price, he said yes. No other discounts avail. After I bought it I started getting emails from Mattress firm. I could've purchased it online for 15% less, with a $359 savings. Darren would not honor that. He said you have to mention it at the time of purchase. Well how would I know that there was a 15% new customer discount??? He was helpful with the delivery and pillows situation. FYI - I am still happy with my bed but not the sales process. I still want my credit! Ugh! UNHAPPY CUSTOMER.Mattress Firm (Corporate Locations & Office)
Date: 03/13/2025
Dear Jamie,
We sincerely apologize for the inconvenience. Please allow a specialist to review your account and get back to you.
Review fromJames M
Date: 02/21/2025
1 starJames M
Date: 02/21/2025
On 01/25/2025 I was promised a set of pillows with a mattress purchase while I was at the North Atlanta home show. The sales person gave a cell phone number for any problems. He does not respond to inquiries when called. And a follow up phone call showed his mailbox full. Cannot imagine why. The pillows were never received. Tried calling a local store and was given a customer service number to make a complaint. There was no option to speak with someone who could get me to a supervisor and the automated service hung up on me. Since the website information lacks any viable information and individual stores do not service the home show, I will never recommend a purchase from Mattress Firm. That being said, we love the mattress.Mattress Firm (Corporate Locations & Office)
Date: 02/25/2025
We sincerely apologize for your experience. Please allow a specialist to review your account. The specialist will reach out to you shortly.Review fromErin S
Date: 01/25/2025
1 starErin S
Date: 01/25/2025
I bought a Beautyrest Pressure Smart 2.0 mattress from Mattress Firm. The in store model of the bed we purchased was comfortable. The actual mattress that we have is sagging after a few months of owning it. I have filed a claim but it was denied. It is a very overpriced mattress that we are stuck with. It has caused sleepless nights and constant back, shoulder and hip pain. Mattress firm made the sale when they told me This Pressure Smart is just like your Hopewell Classic Beautyrest mattress. It is definitely not. I went to the store to see if they could exchange it but they just tried to upsell me on a $4,000 to $6,000 mattress. Their salespeople throw each other under the bus, saying ... "I don't know why he/she sold you that mattress?" I wish I could get even half my money back! I should have bought my mattress from Beautyrest directly. Beautyrest told me that the version of mattress that I bought was stripped of many layers of foam and I am basically sleeping on springs.Mattress Firm (Corporate Locations & Office)
Date: 01/29/2025
Dear Erin,
We sincerely apologize for the inconvenience. A Specialist will contact you for more information.
Review fromAshley P
Date: 01/22/2025
1 starAshley P
Date: 01/22/2025
This mattress only held up for right at a year. We contacted the place we purchased it from and submitted the claim. We were denied and said the terrible sagging is considered "normal". This mattress has caused back and shoulder problems. Many sleepless nights having this mattress. Do not waste your money on this mattress or you will be highly disappointed and aggravated. Mattress Firm doesn't want to warranty the mattress and Stearns & Foster will not assist with help either. Over a $3000 purchase to be out a bed or credit for a new one!Mattress Firm (Corporate Locations & Office)
Date: 01/24/2025
Dear ****,
We sincerely apologize for the inconvenience. Please allow a Specialist to review your account and get back to you.
Review fromJa H
Date: 01/18/2025
1 starJa H
Date: 01/18/2025
Our mattress is supposed to be 12 inches thick but its 10 NOT 12. We let it expand over 12 hours even though we were told to leave it at least 4 hours before touching it. Also the delivery people walked through snow and dirt on the road when bringing in our new mattress and removing our old ones and did not cover their shoes before walking on the flooring and carpeting in our house leaving dirt spots behind. They did not cover the old set as we were told they would do when they removed them as well. They argued that it would be covered after its loaded onto the truck and also argued that they only wear shoe covers when it rains. Awful low quality products and customer service. I was told by customer service to sent photos of the damage, so I did and NOTHING was done. Absolutely NOTHING. NO response whatsoever from anyone.Mattress Firm (Corporate Locations & Office)
Date: 01/21/2025
Dear Janet,
We sincerely apologize for the inconvenience. Please allow a Specialist to review your account and get back to you.
Review fromNancy M
Date: 01/10/2025
1 starNancy M
Date: 01/10/2025
I bought a mattress at Mattress Firm over the phone knowing that I had a 120 day guarantee to return or replace. The mattress was on the lower end and cost under 400. It is terrible. When I called to inform them that I wanted to replace it with a different mattress he informed me to return and replace they charge a pick-up and restocking fee of $250.00! They did not inform me of that detail until I called to tell them it was awful. They told me it is up to the customer to know the policies!Mattress Firm (Corporate Locations & Office)
Date: 01/13/2025
Dear Nancy,
We sincerely apologize for the inconvenience. Please allow a Specialist to review your account and get back to you.
Review fromMavis B
Date: 01/07/2025
1 starMavis B
Date: 01/07/2025
I can't get any cooperation from Mattress Firm concerning my adjustable base; It's got a warranty 'til 2027. I've called all the phone #'s they have given me to different companies & they all say there isn't a tech in a nearby area to where I live. I'm not in a remote location. One of the people told me to unplug everything under the bed so the massage part will stop coming on intermittently 24/7. I've done that, even unplugged it from the wall, it didn't help. I just want someone to bring me a different base or something of equal value, or a refund. They say no-one can come into my home without permission (a work order) from the manufacturer. The manufacturer say they can't do anything without having someone come to assess the issue with my bed. So, there you have it: no tech available, nothing accomplished. I'm 80 yrs old & have been trying to sleep in my recliner for over 2 wks now since I can't use my bed. Had to go to the chiropractor yesterday. If something isn't done soon, I'm getting a lawyer & they can pay my lawyer fees as well as my chiropractor bills that will accumulate.Mattress Firm (Corporate Locations & Office)
Date: 01/13/2025
Dear Mavis,
We sincerely apologize for the inconvenience. Please allow a Specialist to review your account and get back to you.
Review fromBrihan F
Date: 01/06/2025
1 starBrihan F
Date: 01/06/2025
I purchased a king size mattress ( $900 ) and a metal platform($70 + tax $77.44 + haul away and Recycling $25.50 which they did not have to haul or recycle the old product ) for $1100 on November 24th 2024. First of all The salesperson tried to sell me an opened box mattress for $750 without warranty. Then he sold me one with warranty for $1100 which I paid cash. Warranty paperwork has scratched off Sales Order # and Customer #. It was a medium firm mattress. My wife was very uncomfortable with the mattress and we went to Cerritos Location to see and found the same brand name firm mattress and the SP said it is possible to exchange at the location where I bought. When I went to Granada Hills 40 moles away The SP wanted $1200 more for the mattress. Same brand ( It was the same price on sale). I could not afford and I told him that Cerritos SP said that it is possible to exchange. Then SP said that I am not going to do it because it will effect my commission. I told him that I will have to return the item. I called the customer service to complain the attitude of the sales person and was able to talk to a lady and she said that someone will get back within 24 hours which never happened. I called to return the mattress and the platform ( SP refused the return) and the same SP said that I cannot return the platform and they are going to charge me $250 for the pick up, which he never told me. Also. So I lost $320. I called last week to find out when am I going to get my refund and the same SP said it will take 2 weeks for the refund. When I called today he said that it will take 2 more weeks for me to get the refund.. I have never experienced with an establishment with a bad customer service like this. i will not even recommend anyone to shop with this establishment. I hope someone from the corporate office will see this complaint and reach out to me.Mattress Firm (Corporate Locations & Office)
Date: 01/08/2025
We sincerely apologize for your experience. Please allow a specialist to review your account. The specialist will reach out to you shortly.Review fromPHYLLIS A
Date: 12/30/2024
5 starsI bought a mattress through 1800mattres. I loved that mattress. I had it for more than 20 years. The quality was great. The mattress was delivered in a timely fashion. I would buy from them again!
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