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Business Profile

Moving and Storage Companies

Cardinal Van Lines

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months before our move from LA to the east coast (April '21), we contracted Cardinal Van Lines for a studio sized space on a moving truck and paid a deposit of $577.00. We were assured many times that dispatch would contact us as our July move date approached to inform us what time the truck would arrive. The morning of our move date, after not receiving any calls from dispatch, I reached out to Cardinal Van Lines customer service and was told that the truck could not make it due to equipment issues and they asked us to reschedule to another date weeks away. As we were scheduled to leave the state that day, we had no option but to request an immediate refund for the deposit and provided an address for the check to be mailed. Fast forward 9 months later and after several attempts and being told on three different occasions that a check was put in the mail, Cardinal Van Lines have stopped answering customer service calls and it has become impossible to speak to anyone.

Cardinal Van Lines is NOT a BBB Accredited Business.

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