ComplaintsforOEM Ford Parts
New Auto Parts
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 19, 2023 I purchased an LED Accessory light on line through **** Accessory Store (order FAE:40075610). The website required I purchase the $15 light with installation for an additional $48. Several days later the local dealer contacted me that they had the part but were not sure if they could install it. After going back and forth with the dealer and **** corporation they decided it was easier to cancel the order than install the light. I received a cancellation order via e-mail on January 4. To date I have not received my refund. I have contacted **** on multiple occasions with no success. Initially I was told the refund could take up to 30 days, but we have now exceeded the 30 days.Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased a part online for our F150 truck and paid for expedited shipping on 1/11/24. We received a package on our porch on 1/15/24 that we thought was the part we had ordered. It is actually 2 headlights for a **** Mustang which we did not order. I Contacted Accessories****.com to explain what happened and that we would like a return shipping label to send the wrong parts back to them. I then asked that the part we originally ordered be sent to us and expedited as we needed it to repair our truck. The person on the phone proceeded to tell me that I would have to reorder the part we had originally ordered and the refund for the original order would take 30 days to be credited back to my card. I asked to speak to a supervisor because it should only take 5-7 days to issue a refund on a credit card. I was told that they would call me back as I could not be transfered to them and would have to wait for them to call me back as their day has already been planned out. This is unacceptable. I did receive an email showing that a refund would be issued back to my card within 30 days but it was for a lesser amount than has been charged to my credit card, it did not cover the expedited shipping I paid for to receive the original part for the **** Truck. If I choose to reorder, I would also have to pay another shipping charge. For whatever reason **** does not make their wrongs right and send out the part you actually ordered and try to make it right with the customer. I also have to fight to get my money back. Very bad business on ****s part!Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Just bought/paid for new Mach-E. First **** vehicle. Ordered **** Connected Charging Station 10/3/2023. Paid almost $800 dollars up front. Product never arrived. Called **** Parts they said tracking shows not delivered sitting at shipping location an hour from my address. They sent an escalation request and asked if I wanted to re-ship or refund. I requested refund. Month later email stating they received escalation request. Week later called for update still no refund and no information they just sent another escalation and told to call back in a week. Another week goes by call and they said the item was delivered yesterday in NY? I live in WA state, the address on the order is in WA. I explained that I asked for a refund a month ago. She sent another escalation and to wait another week for an email. This is completely unreasonable, two months later, no product and no refund with no explanation. Poor service with no follow-up. Never buying or recommending **** to anyone. Never have I had this problem on any of the four non-**** vehicles I have owned in the past. ****** LearnedDont buy a ****.Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I returned parts to **** dealer July 8,2023. Was promised a refund within 30 days. To this day I am still promised a refund and **** parts has no idea why I havent been refunded and keeps telling me they are looking into it and promising it will be within another 30 days and that was months ago. They keep assigning a new case number and then closing it to look like its been taken care of and then I ask where my refund its and they open a new caseInitial Complaint
08/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 7/7/23 I placed an order (#******) for a set of 2020 ******* Aviator floor mats using a promo code on the **** accessories website. ****'s website had two options for the third row mat, one for cars with a second row bench seat, and one for those with second row bucket seats. I ordered the latter. When I received the mats all of them fit great except for the third row. The middle portion of the mat is too long to fit with the second row center console. The instructions mentioned cutting the middle portion to fit, however the diagram showed the alternative mat with cut lines. The mat I received did not have cut lines. I was able to determine the mats were mislabeled on ****'s website. I contacted customer support who recommended I send back the third row mat I received for a full refund, then I could order the other mat. I explained that I had ordered with a promo code and wanted to receive the correct mats for the same price I was getting refunded on the wrong mat. He said I would receive a promo code for the exact dollar amount to cover the difference on a new order. After nearly a week I didn't receive the code. I called CS again who promised to send me a code within 48 hours. I received a code, however it was for $15 which was not enough to cover the difference. I called back multiple times after this and was told it would be escalated for resolution. After four calls there was no resolution, and I was told there was nothing more that could be done. All of this was due to a mislabeling of the items on ****'s website, and they are not offering to make it right. On top of this my refund still has not been issued nearly two weeks after my return was received.Initial Complaint
07/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Your Accessories.Ford.com Order Confirmation #****** received damaged items and company will not send new item. I shouldn't have to wait for a new item when this company has been paid. I spoke to ****** about this at tge customer service number.Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Part# DA5Z-5230-B, Muffler system for 2013 ******* MKZ.I have been trying to buy this part and for almost 12 months the dealer can only tell me it is not deliverable due to a parts shortage. My car was involved in an accident and my body shop is awaiting this part.How can this take so long?Initial Complaint
06/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have contact led the company on the whereabouts of the brake pads nobody has returned my calls or email. They did get the money for the product however we have never got the product. We would like a refund of our money! We had to go elsewhere to get the brake pads!Initial Complaint
06/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On June 3rd, 2022, I ordered a **** E7TZ19A580A which is a little plastic shaft/arm that's part of the **** housing on a 1990's F-series pickup. I'm writing this on June 14th. The issue being; I received an order-confirmation from the website at the time of purchase, but never received any further information about when/if the part would ship/arrive. I paid $23.42, which DID go through, they DO have my money. I have written to the business 3 times via 2 different email adresses and received no reply. I attempted to call the business numerous times as well, but the call automatically hangs up as soon as it goes through. It's been ************************************************************************************ and I clearly cannot reach out to them for response. Order No. is "ORDER #****** - Placed 06/03/2022" for reference. The attached doc. is an image of the order-confirmation email.Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Trying to get my refund on a truck bed cover that I returned to **** parts.Here is the time line Oct 25th part order.Oct 25th email confirmation and money taken from my account.I called to cancel order in early November, I was told It can't be cancelled and will have to wait for it to arrive and then return for a refund.The part was sent to **** dealer received the bed cover Nov 15th(*************************** ****)*************************** dealership attempted to return part for me to **** and was not able to , because of **** parts policy, and I will need to send part back to **** parts for a refund.(that took almost 3 weeks to get that information from **** parts)I Sent the truck bed cover back to **** parts and it was signed for by Tjackson on December 15 2021.I was told to expect a refund 3-5 days after the part was returned. A week went by and no refund so I called and was told it would take **** more days.I called again before Christmas and was given the same story.I emailed **** parts and filed a complaint. case number is CAS-********-D9L5S1 I chatted with ******* on 1-5-2022 ******* told me a supervisory will call me in 24/48 hours, I got no call.I chatted with **** on 1-10-2022 and he told me not to expect a call for 3-5 days and he was unable to help any further.The part number is vnz6z99501a42b $369 in value Tracking number for return **** **** **** signed for by T ******* December 15th I think I have given **** a extended amount of time to take care of this, I have not been given an answer why the refund is taking so long when **** has had the part since December 15th
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Customer Complaints Summary
12 total complaints in the last 3 years.
6 complaints closed in the last 12 months.