Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, I purchased a pickup truck from *** Shorkey Nissan. However, as of today, May 3, I still have not received the vehicle title.I have tried calling their customer service multiple times, but no one has responded. I also contacted their title department the first time, they told me the title had already been mailed. However, two weeks passed and I still received nothing. When I followed up again, they then told me the title had not been sent out.I also checked with my local DMV in *******, and they have no record of any title transfer related to this ********** has now been more than a month since I bought the car, and my temporary tag is about to expire. No one from the dealership has contacted me or followed up.

  

  Business Response

  Date: 05/05/2025

  All of the paperwork is currently being processed.  The customer had the paperwork we needed signed for a few days, causing a delay.  Both the title clerk and finance manager have been in contact with the customer. 

  
  

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23285500
  
  I am rejecting this response because:
  

  I already signed and mailed the so-called 'unsigned documents' on April 5. Even counting from that date, it has been over a month, so the claim that the delay was caused by the customer not signing is completely false. Their manager promised to provide me with the title before June 1, or else take the car back and issue a refund (I have a recording of this).

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 05/06/2025

  The title is in the hands of ***, the titling service we use for all out of state title work. They have been in possession of it since approximately April 25th. Their normal turnaround time is ***** business days. 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23285500
  
  I am rejecting this response because:

  > This is absolutely not an excuse. First of all, the missing documents were entirely your sales teams responsibility they failed to have me sign the documents I should have signed when I purchased the car!  
  >
  > Secondly, I sent out the missing documents immediately after being notified. Yet from the day I mailed them to the 25th, a full **20 days** passed. It has now been **40 days** since I paid in full for the car, and not a single staff member has proactively contacted me regarding the title issue. Every time, it's the customer who has to call dozens of times just to reach someone! Poor efficiency is the real reason why the customer still hasnt received the title.  
  
  > Finally, I will not withdraw the complaint until I receive the title or return the car and get a full refund. Dont waste time!

   

   

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 I purchased a 2022 **** bronco sport when I purchased the vehicle the salesman at the store said it was afour-wheel-drive vehicle once I got the vehicle home and had it checked out by my mechanic it was told to me that it was a 2 ***************** I also looked on the original window sticker of the vehicle. It says its a four-wheel-drive vehicle but the vehicle is a 2 Wheel *** so I went back to *** Shorkey Nissan talk to the manager, ******* gator and he said that it was a vehicle that they purchased fromenterprise and that they got Ripped off too, and he was not gonna do anything about me paying way more than I should have paid for a 2 Wheel *** I am seeking compensation for overpaying for a vehicle which was sold to me as a four-wheel-drive vehicle, but was not a four-wheel-drive vehicle. I havetried several times to get this resolved through *** Shorkey Nissan in Gainesville, ******* and no one will help me. I also filed a complaint with **** and **** said it was up to the dealership that purchased a vehicle from because it is a third-party purchase. Thank you.

  

  Business Response

  Date: 02/21/2025

  To Whom it May Concern,
  
  
  Attached are the Retail Order Form, Factory Invoice and Window Sticker for the ****************** purchased. Based on those documents, it appears as though the vehicle is indeed 4x4 / AWD.  If there is any issue with the production of the vehicle not being 4x4 / AWD, that would be completely the fault of the *******************  Please close the complaint based on those documents, as we did not misrepresent the vehicle based on vin decoding, window sticker and factory invoice. Thank You. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22968335
  
  I am rejecting this response because: I have talk to four stars I have filed a complaint with **** have talked to several representatives from **** and **** says that the dealership that I purchased a vehicle from is responsible it is not a **** issue because its a third part party purchase. The ********** team told me that the vehicle was purchased from enterprises was aware of the vehicle being a 2 ***************** they kept the vehicle for approximately a year and a half then sold it to *** ******* Nissan in Gainesville Georgia at that time I purchased a vehicle from *** ******* Nissan in Gainesville Georgia under the impression that it was a four-wheel-drive bronco sport. The sales person assured me it was a four-wheel-drive I purchased a vehicle at night time and didnt have an opportunity to look up under the vehicle.  under the impression that it was a four-wheel-drive bronco sport. The sales person assured me it was a four-wheel-drive I purchased a vehicle at night time and didnt have a opportunity to look up under the vehicle so the next day or so I took the vehicle to have it inspected at my local **** dealership and they the one that advised me that this was not a four-wheel-drive vehicle. I showed them my ******* sticker, which is the original window sticker was left in the vehicle and it stated the vehicle was in four-wheel-drive. *** ******* Nissan stated to me it was a four-wheel-drive vehicle. They serviced the vehicle that *** Nissan so they were aware that the vehicle was a 2 Wheel *** not I have talked to *** Nissan sales management team several times in the last month they have yet to give me a correct answer it took me four days to get a manager on the phone just so I can discuss what is going on. I got in touch with the general sales manager, ******* gator. He stated to me that he would get his people at **** star team to look into the issue with me and get it resolved after they call him several times he finally told me that the vehicle problem fall back on four not on the gym. Shocking because they did not know they bought a 2 ***************** paying for a four-wheel-drive vehicle at that point he told me that he have nothing else to say to me about the vehicle that I need to take it out. That is the reason why I called it better isnt. Because that is not the way you treat a customer who purchase a vehicle over the price should have been thank you.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 03/04/2025

  Based on all our research, **** only manufactures 4X4 Broncos.  We also provided proof from **** with their manufactures sticker that the vehicle you purchased was 4 X 4. Before any more discussion, we request you bring the vehicle to our service department for us to inspect your allegation the vehicle is a 4 X 2. 

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle at *** Shorkey ******** ***** , a Jeep Cherokee Sports 2015 on May *******. The sales person,**** ****** coerced me into to taking the luxcare service for my car despite my hesitancy. This service is to provide paint and fabric protection for the vehicle . They assured me that I can always take my vehicle in to receive the service at any time. In October of 2024 , I called the dealership and told them that my car seats needed cleaning . I spoke with someone in the service department and he told me that they will try to see what they can do and call me back . I gave him my contact details and awaited his call . He never called back . This luxcare service is covered by assurant vehicle care .When I contacted assurant they told me that I need to reach out to the dealership which I already did . This service is a scam . I do not want this service anymore and would like a refund . If they are unable to refund the full cost , Im willing to accept the prorated or partial amount . I have never use this service after initial purchase was made and have no further intention to due to poor customer service and their lack of ethic to deceive their clients in taking a service which they know they cant truly provide solely to gain commission . All of my interaction with them about this service and others have been terrible . If you need any further information to facilitate this claim please contact me will email . Something should be done about this car dealership and their scheme to rip customers off .

  

  Business Response

  Date: 12/02/2024

  While the customer may have had communication with one of our associates, management has made multiple attempts to set an appointment so we can assist in filing the claim with Assurant. We would be more than happy to have the BBB help with the communication to schedule an appointment. 

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise a price of $17,662 online. We called to verify that they had the car and that the price was correct and they said it was. Then when we got there and sat down with them the price was now $20,000. After getting up and trying to walk out they lowered the price to $19,500 but this is still way higher than their advertised price.

  

  Business Response

  Date: 10/23/2024

  The price of the vehicle that was advertised online included rebates and incentives you receive by financing thru Nissan ****************************. The advertisement states, "Must finance with **** at standard rates to receive displayed price" and "Not everyone qualifies for NMAC financing."  

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 Nissan Titan at the ********** dealer on 06/19/24.Traded in my ****** truck .My issue is the trade in loan has not been paid off from dealership . ****** credit is charging penalty's on the account .I have left several messages to finance at the dealership .(*****) no return calls .Spoke with GM (****) about issue yesterday .He promised a immediate call back .No call .I have been trying to get through to resolve for 2 weeks with no success . I have reached out to ****** credit and no records of any payoff attempts for dealership ...

  

  Business Response

  Date: 07/24/2024

  Due to the nation-wide CDK outage, unfortunately we were not able to produce a check on the timeline we would have liked to. We can confirm that we did send a check to the customer's bank on 7/19/2024. We commit to paying any late fees the customer incurs.

  - *********************, General Manager

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22032108
  
  I am rejecting this response because:
  I will accept and close complaint once Confirmed with my bank they received payment . 
  

  Sad that a consumer needs to go this far for someone to response or contact 

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/24/2024

  Further response showing proof of payment.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22032108
  
  I am rejecting this response because:t

  Check tracking information would be helpful . 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/24/2024

  We did investigating into the tracking of the check today. We discovered that the check was sent to the wrong ****************** as they have many similar departments to receive these checks. We have cancelled the previous check and have printed another one to be mailed today. Please email me, *********************, for your tracking information at: ************************************** We hope to resolve this as quickly as possible.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22032108
  
  I am rejecting this response because:
  
  I sent email requesting tracking number today as requested from dealer . 
  waiting on response 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Web site advertising with locking down the price but they did not honor it!Website issuing discount coupon that does not get sent to email for usage!After questioning additional $1995 charge for protection plan they refused to take it off. When test driving the car there were no stickers on the windshield displaying this information! No one discussed any additional charges to the purchase other than what was listed on line and after test driving the car.They put a sticker on the car after I questioned the manager about the charge and called me out to look at it and force me to pay the protection plan when it was never mentioned or talked about during the purchase! The car did not have this sticker on it when we inspected and drove it! They did not honor the additional $500 coupon advertised on line that I signed up for. They did not send me an email to confirm the $500 off a new car or $250 off a used car coupon. They added the $1995.00 to my account after pointing out that I did not want this protection plan. ******* will prove that they stuck the sticker on the windshield just to get me to pay for the protection plan that is an add on for them to make more money!I signed an agreement to put down a deposit and pay it off on a 60 month loan. When signing the final documents the financial guy told me that it was at 72 months and would not change it to my request. He insisted that the information given was accurate! Please refer to the document we agreed upon! I would like to be reimbursed on the $1995 protection plan I did not sign up for. Because I never received a confirmation of the $500 discount I would like to notify all parties of false advertising and the manager blaming 3rd party marketing for this mistake! They also used my personal information to contact me via this discount application which was false information.

  

  Business Response

  Date: 05/06/2024

  ***********************,  came into *** Shorkey Nissan. Came in on the internet price on a 2024 Sentra. He test drove the vehicle, we then agreed to numbers. Customer stated that he had a $500 coupon that we applied to the deal. Customer than signed our Proposal with numbers and payments. Salesperson  presented customer with final paperwork, and customer than stated they did not want the *** Shorkey Difference of $1995 that was on the Buyers Order that was previously agreed to on the proposal. A manager then explained the benefits on the Shorkey Difference with the customer as they went inside the store and out on the lot with customer at the vehicle they test drove. Customer than agreed and finalized paperwork, and finished with finance. There was no manipulation of the situation, or a fake charge. We were under the impression that the customer was happy, until we saw the email. Our goal is to take care of all of our customer and engage in good business.   

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from *** Shorkey Cadillac on Feb 7, ****, the next day Feb 8, ****, I contacted the dealership to cancel the *** policy and have been calling and leaving several messages to cancel the *** insurance that was purchased to no avail. After a week of calling and leaving messages I was able to speak with a finance manager (*****) who requested information which I submitted via the sales rep. I called back a few days later and was advised by ***** that my information was passed onto ******* the finance manager for my deal and I have left ******* several message to with no response. After numerous attempts to call the dealer, I was able to get a hold of ******* and he informed me that I needed to contact the finance company to have the insurance cancelled, which I have never heard of before. Nonetheless, I contacted both the finance company and the *** Insurance holder and was advised that the process has to be completed by the dealer. I then called back the dealer several times and have left messages for ******* and have not received any callback to date. I reached out to the sales person for my deal and he advised that he would get with finance with all the information provided and that I would receive a call, again to no avail. I want to have the *** policy cancelled and the dealer/finance staff is giving me the run around getting this cancelled.

  

  Business Response

  Date: 02/23/2024

  Our team spoke with the customer yesterday. The situation is now handled. Our cancelation policy is **** weeks once we start the claim. However, we did expedite the cancelation due to the misunderstanding. 

  Customer Answer

  Date: 02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found one of their cars they listed on autotrader.com. I carefully read the description along with their dealer disclosure of fees. They stated the pricing excludes the Tax, Tag, Title and Warranty Rights Act Fees. Prior to driving out 45 minutes. I called to confirm pricing and spoke with someone named ******. I requested complete pricing to make sure my math on the tax, title and other fees are inline. At that point she then transferred the call to another person named ****. I also informed him that I would be paying cash. He agreed to email it to me. An hour later, I received a link to the pricing. The price was $3,000 on top of the advertised fees, there was a Doc Fee, and Electronic Titling Fee, and a CPO fee that was not in their advertised disclosure I received a follow up call asking me about the price. I told him it was way higher than I was expecting. When I asked why they didn't disclose those fees on their advertisement, they pointed fingers at autotrader, stating that if I go onto THEIR website it indicates it there. This made no sense to me. Who is the one that posts those advertisements on autotrader, and WHY would I go to their website after I've already found their listing? I declined the offer and hung up. They called me a little while after and asked if I would finance the vehicle, stating they could do better on the offer if I finance. Why would I finance at 7-8% if can pay cash? No thank you. I would appreciate if you would sell the car at the advertised price.

  

  Business Response

  Date: 12/27/2023

  I apologize for the miscommunication on the price with the pricing error with the disclaimer. We have come to an agreement on the price and the customer will be coming in to take delivery.
  - ***********************, General Manager

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December of 2022, I took my **** Nissan Xterra to *** Shorkey Nissan of Gainesville, ** for service, primarily, for a check engine light (lean engine code). My instructions to the service advisor (******************* and from here on referred to as **************) were that the engine light was priority, and its status would be the deciding factor of other work items. ************** called me in late NOV, early DEC, said that mechanic was able to fix the check engine light and test drove it to ensure it didnt come back on. Based on their professional opinion and advice, I approved additional work to be performed on the vehicle while in the shop. My wife and I picked it up on 03 DEC (Saturday so shorter than normal business hours), drove it less than a mile, shopped, started it again and check engine light came on and vehicle ran rough. Service had closed for the day so based on **************** professional opinion of the check engine code; we returned home that night. Monday, returning home from work, the vehicle lurched going up the highway and was unable to maintain speed. I was able to pull over into a local business where ************** eventually coordinated a tow for it back to *** Shorkey at no cost to myself. Since then, I have been passed around from person to person and since mid-July, despite my efforts to contact individuals, they have yet to return my calls. The attached documents further detail this situation, call records, notes and receipts. *Based on the receipt, mileage of vehicle in and out is the same. From their own records, the mechanic never test drove the vehicle to ensure his work which led to additional money being spent based on misleading and erroneous information.

  

  Business Response

  Date: 08/21/2023

  I apologize for any confusion or misunderstanding, but unfortunately we can run into these issues with 20 year old cars with a high mileage. We would like to honor our offer of $2000 off any new or used car purchased at our dealership to create a better situation out of your experience with *** Shorkey Nissan.

  ******************* - Fixed Operations Manager

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20497836
  
  I am rejecting this response because:

  Response to Mr.******* ************ Shorkey Nissan of Gainesville, GA
  20230821
  
  I appreciate Mr. ******* reply and attempt to rectify this problem after the nearly 8 months that this has gone on and the nearly 2 months of me calling *** Shorkey employees with no callbacks.  **************** mentioned there might have been confusion or a misunderstanding based on the vehicles age and mileage.  My conversations with ************** were always very precise on my expectations, what was to be addressed first before addressing any further tasks.  Based on *************** professional (as an employee and representative of *** Shorkey Nissan) assurances that the check engine light was fixed, and the vehicle was test driven to ensure the work was correct, I felt comfortable with moving forward.  Had I known the vehicle was not driven to ensure the work was correct, I wouldve insisted that the mechanic drive the vehicle before approving any additional work to be completed.  That said, while this is a good first step, I do not find this offer advantageous to myself for the following reasons:

  
  Since becoming aware of the new conditions of the Xterra and lack of communications from *** Shorkey, I have already replaced the vehicle and am no longer in the market to replace it.

  
  Based on his response, he states they would like to honor our offer of $2000 off any new or used car..  This reply, in itself, is a partial offer as it negates the additional $1,000 cash sale that was also offered.  Due to the length of time past and the effort on my side to bring everyone back to the table, I fail to understand how the original offer has now been downgraded.

  
  If I was in the market for a vehicle:  Any vehicle I would choose would be above MSRP to begin with so the additional $2,000 does not rectify the erroneous and false information the *** Shorkey mechanic nor Service Advisor provided me but would also do little to reasonably reduce the cost of a new vehicle to set these issues right.

  
  If I was in the market for a vehicle:  Based on the lackluster service Ive received from *** Shorkey Nissan and the lack of correspondence from their administrators in an effort to find an amicable solution for nearly 8 months, I would prefer to not purchase a vehicle from them that would likely tie me to them for a longer period of time.  It would be my preference that this interaction be the last with the *** Shorkey family of dealerships.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/22/2023

  Our offer was $2000 off the cost of the car, and by getting rid of the car, unfortunately that eliminates our ability to help. Our customer has to pay for the parts and likewise, the labor to install those parts. We are not admitting any fault, but we would like to make this situation better as a result of you being dissatisfied.
  
  We did not do the repair thinking it wouldnt solve the issue, but just as a doctor can misdiagnose a patient or not see underlying ailments, the same can be said for an automobile, especially one that is over 20 years old.
  
  ******************* Fixed Operations Manager

  Customer Answer

  Date: 08/27/2023

   
  Complaint: 20497836
  
  I am rejecting this response because:

  While **************** was not the company representative that provided me with the first offer (************** provided the initial offer to myself via one of our phone calls), however, we appear to be at a disagreement of what this offer was (the offer then was $2,000 towards the purchase of a new vehicle and $1,000 cash sale for the Xterra).  Regardless of that fact, we also appear to be at a loggerhead, as I previously stated, I am not in the market for a new vehicle and the only offer **************** appears to be making to rectify this situation is $2,000 towards a new vehicle.  Unless I misunderstand and this $2,000 is a cash sale offer for the Xterra?  

  Also to note, ******************** comments comparing themselves and the work they performed to that of doctors when a condition goes misdiagnosed.  While we are currently in the process of working towards a mutually beneficial resolution, with the example that **************** provides, there is a consumers recourse to achieve satisfaction through malpractice.  I would also venture in such a case that it would be safe to assume that a doctor and their employing hospital would respond to a clients calls when they looked to resolve said conflict.  I believe in my initial submission, it is clear to see that I was more than patient and willing to work with *** Shorkey Nissan/ ****************, in good faith for nearly 8 months in total then spent the past 2 months calling **************** with no callback. It appears I was only able to achieve thier attention again once I contacted BBB.  **************** is quick to bring up the vehicles age and mileage as a reason we're here today but is equally quick to forget the lack of thoroughness on the part of the *** Shorkey Nissan's mechanic to fully ensure the work that I was told was complete.  Individuals, like myself, are willing to pay premium prices for "experts" at a dealership because we expect them to be "experts".  "Completing" work on a car and not test driving to ensure the work was correct and complete, in ******************** own example, is tantamount to medical malpractice.

  As to the thoroughness of the service provided, in my initial documents submitted, in the breakdown of costs there are two lines highlighted in blue.  While I had hoped to cover this in a previous call with **************** but was unable to due to not receiving a response, I was double charged for an oil change. If you review the receipt provided by *** Shorkey, you will find two of the same charges (page 2 and 3 as noted in my color copy breakdown) for 5W30 SYN (page 2 dealing with work done to the radiator).

  At this point, I am only interested in a cash settlement for this vehicle.  As I stated in a previous reply, I am not in the market for another vehicle.  While I am still open to negotiating terms, it was the labor, or lack thereof, of the mechanic that caused this problem.  That being said, as we continue to consider solutions, perhaps the costs of labor is a number we can begin to consider as a starting point?

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

  

  Business Response

  Date: 10/27/2023

  Better Business Bureau:

  I have reviewed the response made by the consumer in reference to complaint ID .********,  and find that arbitration is necessary.

   

  

  Business Response

  Date: 10/27/2023

  I have submitted Arbitration documentation for this dispute. If you need anything else, please let me know.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I financed a 2020 **** Edge Titanium on March 18, 2023 from *** Shorkey **************** (unable to add the ***** dealership due to BBB form not accepting address. *****************************************, Gainesville, ** *****). We kept the vehicle for about three weeks until it began to have transmission issues. At that time, we were given a rental from the dealership while they worked on fixing our vehicle. Once they realized the parts to fix it were on at least a 6 month backorder, we reconvened and decided to trade that one on April 28, 2023 for another ******************************************** a different color. The original car loan was through ***** Fargo and now, as of June 29, 2023, the dealership still has not closed out the original loan. I get numerous calls and emails from ***** Fargo regarding being behind on a car payment for a vehicle I no longer have. The dealership's financial manager and sales manager have promised for two months now to get the issue resolved with promises to call us back next day with an update, but we never hear back from anyone. My husband and I have had to take time out of our day to go by the dealership twice now to speak to someone in person regarding this issue because they will not call us back as they state they will. We have been told at least four times that the dealership has submitted the paperwork to ***** Fargo, but they were unable to provide proof of that and ***** Fargo states as of June 27, 2023 that they have not received any communication to close out the loan. At this point the open loan is going to affect our credit score as it goes to collections if it isn't taken care of soon.

  

  Business Response

  Date: 06/30/2023

  We did a courtesy for the customer to switch them out of vehicles when the transmission was on back order. ***** Fargo was aware of switching vehicles and that is why they approved the loan. On today 06/30/2023 we spoke with **************** and they stated it will take 3 business days to get the vehicle out of their name.
  Thanks,
  
  

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************